Installed Prestashop on webserver, but can't login to backoffice

[SteveM]

After a number of attempts and using this forum I've finally installed Prestashop on my ixwebhosting account.

Like many people on this forum I could never get past step 3 on the installation setup, but it did create all the tables and I can view the default site.

My problem appears to be that because I could not complete the setup I'm having trouble logging in to the back office.

I renamed the admin account per the wiki instructions and deleted the install directory, but now I get the following error:

Notice: Undefined index: DOCUMENT_ROOT in D:\xxx\yyyy\zzz.com\prestashop\admin1234\login.php on line 23

There is 1 error

  1. Path is not the same between your browser and you server :

     - Server:
     prestashop/admin1234/login.php

     - Browser:
     D:\xxx\yyy\zzz.com\prestashop\admin1234\login.php

Obviously there is a step I'm missing.



I also attempted to login using the username and password I created when I made the database, and I received the following error:

There are 2 errors

  1. Path is not the same between your browser and you server :

     - Server:
     prestashop/admin1234/login.php

     - Browser:
     D:\xxx\yyy\zzz.com\prestashop\admin1234\login.php
  2. employee does not exist, or bad password

Any help/guidance would be much appreciated.

TIA

[Patric]

If you didn't complete the install process, there no reason to go further. Even if you can login to the BO, you'll meet problems.

Try to pass the 3rd step successfully. What happens at this step ?

[SteveM]

At Step 3 I verify the database and receive an email.

Then I click on next and see a the progress bar at the top right...and nothing happens.

[Patric]

This may be your MySQL server that is not UTF-8 compatible.

Try to use the Firebug console to check if an error occurs when clicking Next.

[SteveM]

I assume I'll have to uninstall prestashop and start again, but in the meantime here are the specs:

localhost

   * Server version: 5.0.51-log
   * Protocol version: 10
   * Server: Localhost via UNIX socket
   * User: unitedb_steve@localhost
   * MySQL charset: UTF-8 Unicode (utf8)
   * MySQL connection collation: utf8_unicode_ci

phpMyAdmin - 2.11.8.1

   * MySQL client version: 4.1.15
   * Used PHP extensions: mysql

BTW I don't think it makes any difference but I am running on windows OS.

[SteveM]

This is the response I get in Firefox when trying to install from scratch after completing step 3.



[Tue Sep 08 12:49:18 2009] [warn-phpd] mmap cache can't open D:\xxx\yyy\zzz.com\prestashop\config\settings.inc.php (pid 5328 th 5536)

[SteveM]

Called ixwebhosting support and asked if they could change the permissions on the folder per the prestashop install instructions.

They stated they would change the permissions but it would open up my site to all kinds of attacks, but they'd do it if I sent in a trouble ticket. This does not sound like a good solution to me!

So at this point I'm not sure what to do. Searching through the forums it appear there are many users having the same problem. surely the boffins at Prestashop can figure this out :-)

Looking for guidance.

[SteveM]

Still looking for a solution. Anyone?

[golojap]

Hi, I have the exact same problem as you, did you find a solution ? My webhosting service is also ixwebhosting.

[SteveM]

I spent time on the phone with ixwebhosting support on Friday and they recongnize there is a security issue. I sent them a trace from my install which highlighted some issures.

Hopefully I'll have a resolution Monday, and as soon as I have a successful install I'll post the results here.

Cheers,

Steve

[golojap]

Hi, I got my prestashop to be successfully installed with ixwebhosting. My problem was caused by the fact that I had a "Windows" hosting plan. I purchased an additional "Linux" hosting plan and it worked just fine right out of the box. Hope this helps.

[henkmeid]

what about a fix for windows platforms?

my website is hosted at vevida.nl, and they are windows based. Running firebug i get the same error:


[Tue Sep 08 12:49:18 2009] [warn-phpd] mmap cache can’t open D:\xxx\yyy\zzz.com\prestashop\config\settings.inc.php (pid 5328 th 5536)

[June]

Hi:

I had a working online shop with Presta until 25 September when I was unable to login to back office. I have tried every thing I know, which is not as much as others on here and still I can not get in. Has any one got a solution to this problem yet.

June

[TropischBruin]

Hi:

I had a working online shop with Presta until 25 September when I was unable to login to back office. I have tried every thing I know, which is not as much as others on here and still I can not get in. Has any one got a solution to this problem yet.

June

What is the error and did you aks you hoster if anything has changed?

[June]

Employee does not exist or bad password. It comes up every time I try to logon. I have deleted the person who was taking over my web site and replaced his name with mine so that I am the only one as employee now. Hostmonster has changed my username and password ( then I in turn changed to a new one) so that he can not get in through them. They have been a great help to me but say that the problem is in Prestashop. If I could be given a new username and password to let me in so that I can check out my web site I would be happy.

[June]

THANK YOU EVERY ONE WHO ASSISTED ME. I have finally got in to my back office. :-)

June

[Mallee Boy]

June, it would be good if you told us how you fixed teh problem - I am having the same problem, not able to get into back office.

[livia09]

hi, im having the same problem where there are 2 errors, im hosting my website on 000webhost. and i cannot solve it.

please help me.