De Angel Net Posted September 13, 2013 Share Posted September 13, 2013 (edited) I have two prestashop website. http://www.delovisgrosir.com 1.4.11 http://www.koreanreseller.com 1.5.4 on godaddy hosting Both sites have newsletter module and mail alerts module. The module work normal until suddenly several days before it stop sending email for customer (from newsletter module) and i'm not receiving any email again when customers make an order (from mail alerts module). I turn on the error report from debug and nothing error shown in the module. I tried to reinstall the module and still not solve the problem. And every email notification for payment, shipping, etc were not working for customer too. Anyone can help for this problem? Edit : Problem is from the hosting. Not from the PS Edited September 13, 2014 by De Angel Net (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted September 13, 2013 Share Posted September 13, 2013 are you able to check outgoing mails log? you should ask your hoster (godaddy has got awesome support) for outgoing mails. what mail method you use? simple mail() or SMTP ? Link to comment Share on other sites More sharing options...
De Angel Net Posted September 14, 2013 Author Share Posted September 14, 2013 I'm using the PHP mode. If i test the PHP mail it is working. Since there is no option to edit outgoing mail in PHP mode prestashop. I'm only know that it is work from the test email. But still no notification email receive to customer and no newsletter can be sent to any emails. Link to comment Share on other sites More sharing options...
Rolige Posted September 14, 2013 Share Posted September 14, 2013 Try using smtp, is more better than mail(). Link to comment Share on other sites More sharing options...
De Angel Net Posted September 14, 2013 Author Share Posted September 14, 2013 Ok. I will try to using SMTP. But the email account still pending in godaddy. Waiting..... Link to comment Share on other sites More sharing options...
De Angel Net Posted September 14, 2013 Author Share Posted September 14, 2013 (edited) I try the SMTP in outlook : SMTP : smtpout.asia.secureserver.net port : 465 SSL ID : [email protected] It is working normal In Prestashop : Mail domain : delovisgrosir.com SMTP Server : smtpout.asia.secureserver.net SMTP ID : [email protected] port : 465 SSL Error: please check your configuration.The SMTP connection failed to start ... fsockopen returned Error Number 111 and Error String 'Connection refused' Anything i miss? Same problem with the koreanreseller.com Edited September 14, 2013 by De Angel Net (see edit history) Link to comment Share on other sites More sharing options...
mankomal Posted September 19, 2013 Share Posted September 19, 2013 I try the SMTP in outlook : SMTP : smtpout.asia.secureserver.net port : 465 SSL ID : [email protected] It is working normal In Prestashop : Mail domain : delovisgrosir.com SMTP Server : smtpout.asia.secureserver.net SMTP ID : [email protected] port : 465 SSL Error: please check your configuration.The SMTP connection failed to start ... fsockopen returned Error Number 111 and Error String 'Connection refused' Anything i miss? Same problem with the koreanreseller.com Hi Angel I am on godaddy too its pain in @$$ for SMTP use : SMTP = relay-hosting.secureserver.net smtp_port = 25 sendmail_from = [email protected] Your test mail will work fine... But other mail functions will not work properly, This problem of yours started when because I think you and me are in same boat, I think they changed some thing on their servers recently and this is causing he problem ... Cheers Link to comment Share on other sites More sharing options...
vekia Posted September 19, 2013 Share Posted September 19, 2013 outlook doesn't work unfortunately in this version of prestashop, it's because presta using old swift library. but in new version everything will be allright. As far as i remember, here on forum (or maybe on forge? i need to check it!) is solution for this. can you for test purposes use different mail account? for example google? Link to comment Share on other sites More sharing options...
mankomal Posted September 19, 2013 Share Posted September 19, 2013 outlook doesn't work unfortunately in this version of prestashop, it's because presta using old swift library. but in new version everything will be allright. As far as i remember, here on forum (or maybe on forge? i need to check it!) is solution for this. can you for test purposes use different mail account? for example google? Vekia what settings in SMTP to be kept for this, can you please suggest I will check it now cheers Link to comment Share on other sites More sharing options...
vekia Posted September 19, 2013 Share Posted September 19, 2013 SMTP server: smtp.googlemail.com Encryption: TLS port: 465 SMTP USER: [email protected] PASS: your password Link to comment Share on other sites More sharing options...
mankomal Posted September 19, 2013 Share Posted September 19, 2013 (edited) SMTP server: smtp.googlemail.com Encryption: TLS port: 465 SMTP USER: [email protected] PASS: your password Vekia 2 things: 1. when I try to save the setting the password disappears 2. I am getting this error message : Error: Please check your configuration Error: Please check your configuration The SMTP connection failed to start returned Error Number 111 and Error String 'Connection refused' Edited September 19, 2013 by mankomal (see edit history) Link to comment Share on other sites More sharing options...
Rolige Posted September 19, 2013 Share Posted September 19, 2013 Vekia 2 things: 1. when I try to save the setting the password disappears 2. I am getting this error message : Error: Please check your configuration Error: Please check your configuration The SMTP connection failed to start returned Error Number 111 and Error String 'Connection refused' For none encryption try this: > Mail domain name: mail.godaddy.com (you need get this information from your account this information, normally is mail.yourprovider.com) > SMTP server: mail.godaddy.com (same thing of Mail domain name) > SMTP user: [email protected] (if doesn't work with "@" try with "+" like this -> info+yourshop.com) > SMTP password: HereYourPassword > Encryption: none > Port: 25 (usually is 25) For SSL try this: > Mail domain name: xXx.godaddy.com (you need get this information from your account this information) > SMTP server: xXx.godaddy.com (same thing of Mail domain name) > SMTP user: [email protected] (if doesn't work with "@" try with "+" like this -> info+yourshop.com) > SMTP password: HereYourPassword > Encryption: SSL > Port: 465 (usually is 465 for SSL) Link to comment Share on other sites More sharing options...
vekia Posted September 19, 2013 Share Posted September 19, 2013 google settings: https://support.google.com/mail/answer/13287 Link to comment Share on other sites More sharing options...
picrasma Posted January 22, 2015 Share Posted January 22, 2015 i keep getting this error when using smtp Link to comment Share on other sites More sharing options...
picrasma Posted January 22, 2015 Share Posted January 22, 2015 (edited) Hi Angel I am on godaddy too its pain in @$$ for SMTP use : SMTP = relay-hosting.secureserver.net smtp_port = 25 sendmail_from = [email protected] Your test mail will work fine... But other mail functions will not work properly, This problem of yours started when because I think you and me are in same boat, I think they changed some thing on their servers recently and this is causing he problem ... Cheers didnt work either Edited January 22, 2015 by picrasma (see edit history) Link to comment Share on other sites More sharing options...
picrasma Posted January 22, 2015 Share Posted January 22, 2015 (edited) SMTP server: smtp.googlemail.com Encryption: TLS port: 465 SMTP USER: [email protected] PASS: your password error: Edited January 22, 2015 by picrasma (see edit history) Link to comment Share on other sites More sharing options...
jetx Posted January 22, 2015 Share Posted January 22, 2015 And you will continue to do so because it doesn't work. A prestashop bug due to an old version of swift. Either use php mailer or you'll probably have to buy an updated version of swift through Bellini Services. there a few threads on this already, just search. Link to comment Share on other sites More sharing options...
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