[SOLVED]Password reset email not sent to the Customer

[sehgalanurag]

Hi,

 

I just created a store using Prestashop. There is an issue though, the customers are not getting any email either in the Inbox or in the Spam/Junk folder upon clicking 'Forgot your Password?' and entering their registered email address. They even get a message that A confirmation email has been sent to your address.

 

I am using the php mail function, the same customers and all others are getting emails from my store upon registration, placing order, order confirmation etc but its just this password reset/forgot password email they are not receiving.

 

What do I need to do to get this feature working? I have tried changing the password regeneration time but that did not help.

 

Thanks.

Edited September 14, 2013 by sehgalanurag (see edit history)

[vekia]

are you able to check outgoing mail logs ? 

can you for test purposes try SMTP method?

[sehgalanurag]

Hi Vekia,

 

Thanks for the prompt response. Problem is now solved, it is working with the SMTP method.

 

Thanks again.

[vekia]

may i know where the problem was? it will be useful information for other merchatns here

 

thanks in advance

[sehgalanurag]

Even I am not sure why this feature 'forgot your password?' did not work when the php mail function was selected but it worked just fine when I entered the correct SMTP details. Apart from this feature, all other automated emails were working fine on the php mail function as well. There was no other changes made in any of the settings elsewhere, just changing to SMTP method made it work. Thanks.

[vekia]

it's because many mail servers like hotmail, yahoo, gmail blocks mails from mail() method, because it is usually SPAM, so it's better to use SMTP.

 

i suppose that in this case was the same, your mails was treated like a spam and:

1) moved to SPAM directory

2) blocked permanently

[sehgalanurag]

I guess these mails were blocked permanently in my case since they were not there in the spam folder. But I am not sure why It was just the Password reset mail that was blocked, other mails were delivered in the Inbox, not even in the spam folder with the same settings. Anyways, the problem got solved.

 

Thanks.

[abhijain45]

But where to set the SMTP option?plz give details.

[Tommy01810]

You must subscribe to the newsletter to be able to get this email. Enter your registered email in the newsletter box and click on it, then now you can retrieve your password.

[Ramiz Raja]

Hi 👋 

i have created prestashop store. I need to configure email verification for user signup, signin & forget password please help me how to do that?