apmlima Posted September 6, 2013 Share Posted September 6, 2013 Hi, since upgrading besides having once in a while some cookies problems already solved, I'm also having a critical issue on my production servers with version 1.5.5 with timeout on back office while accessing: - Modules / CMS Block /configuration - Advanced Parameters / Configuration Information It seems this version is very heavy and I can't access this menus? I need a fix for this please! Thanks for your great work with Prestashop! --- http://gourbee.com/ best Wines and Spirits drinks in Europe with the top eCommerce engine by Prestashop v1.5.5 Link to comment Share on other sites More sharing options...
apmlima Posted September 6, 2013 Author Share Posted September 6, 2013 Here it is more info about the error after disabling Cloudflare. 500 Server ErrorA misconfiguration on the server caused a hiccup. Check the server logs, fix the problem, then try again. URL: http://gourbee.com/psadmin/index.php?controller=AdminModules&token=7c497ff852635489790a4adc1e982f96&configure=blockcms&tab_module=front_office_features&module_name=blockcms --- http://gourbee.com/ best Wines and Spirits drinks in Europe with the top eCommerce engine by Prestashop v1.5.5 Link to comment Share on other sites More sharing options...
apmlima Posted September 6, 2013 Author Share Posted September 6, 2013 After checking server error_log I found this: Stack trace:#0 /home4/logicai1/public_html/gourbee/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(102): Smarty_Internal_Write_File::writeFile('/home4/logicai1...', '<?php /*%%Smart...', Object(Smarty))#1 /home4/logicai1/public_html/gourbee/tools/smarty/sysplugins/smarty_cacheresource.php(367): Smarty_Internal_CacheResource_File->writeCachedContent(Object(Smarty_Internal_Template), '<?php /*%%Smart...')#2 /home4/logicai1/public_html/gourbee/tools/smarty/sysplugins/smarty_internal_template.php(230): Smarty_Template_Cached->write(Object(Smarty_Internal_Template), '<?php /*%%Smart...')#3 /home4/logicai1/public_html/gourbee/tools/smarty/sysplugins/smarty_internal_templatebase.php(259): Smarty_Inter in /home4/logicai1/public_html/gourbee/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44 Link to comment Share on other sites More sharing options...
apmlima Posted September 6, 2013 Author Share Posted September 6, 2013 I was checking older logs... This is the latest ones: [06-Sep-2013 11:04:30 Europe/Lisbon] PHP Notice: Undefined index: product in /home4/logicai1/public_html/gourbee/cache/smarty/compile/41/a0/0e/41a00eac9e39587cf8dd93a2da10ab761b907747.file.product-js.tpl.php on line 91[06-Sep-2013 11:04:30 Europe/Lisbon] PHP Notice: Trying to get property of non-object in /home4/logicai1/public_html/gourbee/cache/smarty/compile/41/a0/0e/41a00eac9e39587cf8dd93a2da10ab761b907747.file.product-js.tpl.php on line 91[06-Sep-2013 11:04:30 Europe/Lisbon] PHP Notice: Undefined index: product in /home4/logicai1/public_html/gourbee/cache/smarty/compile/41/a0/0e/41a00eac9e39587cf8dd93a2da10ab761b907747.file.product-js.tpl.php on line 93[06-Sep-2013 11:04:30 Europe/Lisbon] PHP Notice: Trying to get property of non-object in /home4/logicai1/public_html/gourbee/cache/smarty/compile/41/a0/0e/41a00eac9e39587cf8dd93a2da10ab761b907747.file.product-js.tpl.php on line 93 --- http://gourbee.com/ best Wines and Spirits drinks in Europe with the top eCommerce engine by Prestashop v1.5.5 Link to comment Share on other sites More sharing options...
apmlima Posted September 6, 2013 Author Share Posted September 6, 2013 New updates: - disabled Smarty -> NOK - disabled CCC & Apache optimization -> OK could now access Configuration Information & CMS Block - Clear Smarty Cache and Enabled Smarty & CCC -> all OK now! I hope next time I get some help from you guys over here and keep the good work with Prestashop ;-) --- http://gourbee.com/ best Wines and Spirits drinks in Europe with the top eCommerce engine by Prestashop v1.5.5 Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 6, 2013 Share Posted September 6, 2013 New updates: - disabled Smarty -> NOK - disabled CCC & Apache optimization -> OK could now access Configuration Information & CMS Block - Clear Smarty Cache and Enabled Smarty & CCC -> all OK now! I hope next time I get some help from you guys over here and keep the good work with Prestashop ;-) --- http://gourbee.com/ best Wines and Spirits drinks in Europe with the top eCommerce engine by Prestashop v1.5.5 Hi amplima, I understand that you are clearing your smartycache according to your error. That being said, how did you clear the cahce? To manually cache clear you need to access your Prestashop installation directory and delete the content of the following folders: cache/smarty/compile cache/smarty/cache img/tmp Delete all the files in the folders, except of index.php. Link to comment Share on other sites More sharing options...
apmlima Posted September 6, 2013 Author Share Posted September 6, 2013 (edited) Hi Benjamin, go to: psadmin / Advanced Parameters / Performance There is a button on v1.5.5 labelled Clear Smarty cache Regards! --- http://gourbee.com/ best Wines and Spirits drinks in Europe with the top eCommerce engine by Prestashop v1.5.5 Edited September 6, 2013 by apmlima (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 6, 2013 Share Posted September 6, 2013 Hi apmlima, I know but I just wanted to let you know the manual way of clearing the smarty cache in case the back-office was having problems Happy to hear you solved your problem. I'll go ahead and mark this thread as SOLVED. Thank you! Link to comment Share on other sites More sharing options...
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