kam270 Posted September 5, 2009 Share Posted September 5, 2009 Hi we have set up our store , placed orders but we can not see from the stats that an order has been placed. We have confirmed with the gateway paysbuy that an order has gone through. The customer also has recieved their registration email confirmation.I can see their info in the BO customer section : Brian WALKER[email protected]ID: 000004Registration date: 2009-09-05 12:41:42Last visit: 2009-09-05 12:50:24 Valid orders placed: 0Total paid since registration: $0.00Back Office >> Customers >> CartsNo order created from this cart.What would cause this to happen. Is it a database issue ?Regards,Dan Link to comment Share on other sites More sharing options...
Katmatcreations Posted September 5, 2009 Share Posted September 5, 2009 Well for starters this is the wrong section for this post!I havent used paysbuy before but if its anything like the paypal it sounds like the cart didnt get a response from the API so didnt know the order had been completed. Link to comment Share on other sites More sharing options...
kam270 Posted September 6, 2009 Author Share Posted September 6, 2009 Yeah sorry wrong section . We now have a PHP guy looking into it. Will keep you all informed as we are tweaking the free paysbuy module for the community. Link to comment Share on other sites More sharing options...
Patric Posted September 7, 2009 Share Posted September 7, 2009 Topic moved. Link to comment Share on other sites More sharing options...
DrÿSs' Posted September 15, 2009 Share Posted September 15, 2009 Hi,Could you tell me what was the real cart total value, and the one paid via PayPal (with cents) ?Thanks, Link to comment Share on other sites More sharing options...
diana13 Posted September 24, 2009 Share Posted September 24, 2009 I have the same problem, Valid orders placed: 0, though I have allready 3 valid orders, with pay with cash on delivery method.Did anybody find a solution for that? Link to comment Share on other sites More sharing options...
diana13 Posted September 24, 2009 Share Posted September 24, 2009 Well, I've found out the solution. I have to select Preparation in progress and the Valid orders appears. Link to comment Share on other sites More sharing options...
texas memories Posted September 25, 2009 Share Posted September 25, 2009 I am also going through same proble. Where did you select "Preparation in progress" option? Link to comment Share on other sites More sharing options...
diana13 Posted September 25, 2009 Share Posted September 25, 2009 Orders -> Choose an order and below the customer name you have a drop-down list.But it will show Valid Order only in the Customer information box. I have no solution to show valid orders in stats. Link to comment Share on other sites More sharing options...
texas memories Posted September 25, 2009 Share Posted September 25, 2009 Unfortunately i can't see any order in my order tab yet. I only get paypal / Googlecheckout notification for the orders but nothing is shown in my order tab. Link to comment Share on other sites More sharing options...
guitarplayer Posted October 3, 2009 Share Posted October 3, 2009 Hello Texas Memories,Uninstall the Paypal module, then re-install and re-configure and it should work.Best,Ej. Link to comment Share on other sites More sharing options...
fchiav Posted December 11, 2009 Share Posted December 11, 2009 Hi,I too am having same trouble. Several orders placed & submitted to Paypal. Payment successful & received email confirmation from Paypal. Though no Order records just after placing order & returng back to website account details (as the purchaser) & no records also when viewing from Back office.I have uninstalled the Paypal block in modules, then re-installed the same module & re configured (entered Paypal account email in cell).Does anyone please have other suggestions?Thanks in advance. Link to comment Share on other sites More sharing options...
fchiav Posted December 16, 2009 Share Posted December 16, 2009 Hi,Im a total newbie to PS, on-line stores, website creation...etc, but love this software package... though frustrating at times also.I seem to have solved my problem with customer purchases made with Paypal not converting to "orders" within PS Back office.More by chance, than anything else. My tip-off was when viewing Stats, I noticed the pie chart was showing 100% Euro.In Back Office / Payment / Changed Payment restrictions for Paypal which I exclusively use from "Default Country" to "Australian Dollar" (my currency in Paypal account)Afterward run some test cart orders & noticed the orders generated once logged in as a customer.Hope this also help others that i have read lately having similar sounding issue.The other change made was that I selected only Australia (my default country) in Country Restrictions & unselected all else. Dont think this made the difference, but thought i would mention it anyway.Cheers Link to comment Share on other sites More sharing options...
Rajesh sunkary Posted August 9, 2012 Share Posted August 9, 2012 iam also facing the same problem that some of my orders are not showing under order tab but showing under shopping carts this is frequently occuring with some customers please help me Link to comment Share on other sites More sharing options...
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