Citygurl Posted August 31, 2013 Share Posted August 31, 2013 Updated Softaculous yesterday, then denied access to control panel. Error message says: " For security reasons, you cannot connect to the Back Office until after you have: deleted the /install folder " My store isn't up yet, just in production phase. Any advice much appreciated . Thanks Link to comment Share on other sites More sharing options...
Paulito Posted August 31, 2013 Share Posted August 31, 2013 Good morning When using Softaculous you are always asked to Delete "Install" file and change Admin123 etc to Adminxxxxxxxxx This always happens for new installs and upgrades It's for security Hope this helps Paul Link to comment Share on other sites More sharing options...
RescueDog Posted September 1, 2013 Share Posted September 1, 2013 You should be able to access your file system thru cpanel or a tool your host provides. Locate the install folder in the path and delete it - or rename it something not obvious. Link to comment Share on other sites More sharing options...
skratchy8817 Posted June 26, 2017 Share Posted June 26, 2017 I keep deleting install folder but it re-installs itself overnight, everyday. Help! Link to comment Share on other sites More sharing options...
Scully Posted June 30, 2017 Share Posted June 30, 2017 Re-Installing this folder is not a normal behavior of prestashop. I would search "around" prestashop. 1. Have you a cron or other kind of scheduled service running at night. If yes, what do they do? 2. Can you track down the time it happens. 3. What is the date/timestamp from the install folder when it is recreated? 4. Can you match this timestamp with some automated activity on your machine? Link to comment Share on other sites More sharing options...
skratchy8817 Posted June 30, 2017 Share Posted June 30, 2017 I have just realised there is a cron job running.. see below. Its not something I set up and it seems it only begun on thr 27th July and happens the same time each day. /etc/cron.daily/drweb-update:Dr.Web update details:Update server: http://update.nsk1.drweb.com/plesk/700/unixUpdate has begun at Thu Jul 21 06:38:09 2016Update has finished at Thu Jul 21 06:38:12 2016Following files have been updated: /var/drweb/bases/drwdaily.vdb /var/drweb/bases/drwtoday.vdb /var/drweb/bases/dwmtoday.vdb /var/drweb/bases/dwntoday.vdb /var/drweb/bases/dwrtoday.vdb /var/drweb/bases/timestamp /var/drweb/updates/timestamp Link to comment Share on other sites More sharing options...
Scully Posted June 30, 2017 Share Posted June 30, 2017 (edited) We don't know the contents of the cron script. The files mentionned above do NOT seem to have any relevance to prestashop. 1. can you check the file which is linked above? We cannot since we don't have access to your machine. 2. try to disable the cron for some days to see if the problem is solved. If not, I would recommend to turn the cron ON again. Edited June 30, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
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