lalabell Posted August 31, 2013 Share Posted August 31, 2013 (edited) Hello I set up a small site using version 1.5, but I have a strange bug. I created an customer account, but I can't log in from front end with chrome, I can log in using firefox or opera. Even clearing browsing data won't help. I have someone else created another account, and she can't using chrome to log in either. Here's my site, could anyone tried and tell me if it works, and if you can enlighten me what to do ? thank you www.fiallyshop.com Edited August 31, 2013 by lalabell (see edit history) Link to comment Share on other sites More sharing options...
El Patron Posted August 31, 2013 Share Posted August 31, 2013 please check the url posted as it does not resolve properly Link to comment Share on other sites More sharing options...
lalabell Posted August 31, 2013 Author Share Posted August 31, 2013 sorry, I modified the link Link to comment Share on other sites More sharing options...
El Patron Posted August 31, 2013 Share Posted August 31, 2013 I am not having any issue with logging in using chrome. After creating account I logged off and then logged in without issue. I then cleared my browser cache and could still log in. So am unsure how to proceed with helping you without experiencing the same problem. Hopefully other community members can test this for you as well. Link to comment Share on other sites More sharing options...
lalabell Posted August 31, 2013 Author Share Posted August 31, 2013 thank you for your participation the problem is just after logging in, nothing happen, I stay at the login page as if I never did anything actually, my friend can't login using both chrome and firefox Link to comment Share on other sites More sharing options...
El Patron Posted August 31, 2013 Share Posted August 31, 2013 tell me what you have in the following fields: back office-->preferences-->seo & urls http://screencast.com/t/WgTALpuh4T Link to comment Share on other sites More sharing options...
vekia Posted August 31, 2013 Share Posted August 31, 2013 i checked website and i logged without any problems (i created test account - sorry about that) 'then i browsed your website, and I'm still logged, everything works fine there Link to comment Share on other sites More sharing options...
lalabell Posted August 31, 2013 Author Share Posted August 31, 2013 @ el patron : shop domain and ssl are the same acveby.ipage.com, it's the my account host @vekia : thank you for testing Link to comment Share on other sites More sharing options...
El Patron Posted August 31, 2013 Share Posted August 31, 2013 @ el patron : shop domain and ssl are the same acveby.ipage.com, it's the my account host this I do not understand, these fields should contain your actual shop domain. Link to comment Share on other sites More sharing options...
lalabell Posted August 31, 2013 Author Share Posted August 31, 2013 my host is ipage.com, so my domain is acveby.ipage.com, and I bought a domain name which is fially.com and used url frame Link to comment Share on other sites More sharing options...
El Patron Posted August 31, 2013 Share Posted August 31, 2013 my host is ipage.com, so my domain is acveby.ipage.com, and I bought a domain name which is fially.com and used url frame I've never heard of a set up like that...is this required set up with ipage.com? you may want to consider using non url frame...in other words how most shops are set up is that you have a 'url' with DNS pointing to their shop installation. Now I understand this may work but it's not typcial and you are having problems that are typically associated with 'lost' cookie because of domain change. Link to comment Share on other sites More sharing options...
El Patron Posted August 31, 2013 Share Posted August 31, 2013 I just took another look at your shop...while all appears to be working, the url never changes, using this set up you certainly will not be able to use most payment gateways, paypal for example will not work with this method. I don't know how bots and search engines will even index the site. surte(luck) Link to comment Share on other sites More sharing options...
lalabell Posted August 31, 2013 Author Share Posted August 31, 2013 It's not required with ipage of course, and fiallyshop.com is pointed to the shop, so I don't really understand what to change to your suggestion. my shop doesn't need paypal as we haven't have a working online paying method yet, it's cash on delivery and wirebank and a modified cash on delivery module that I'll use as payment method for the url change, i'm contacting the domain name support about it and it's soon be a holiday so I guess a reply should wait for 4-5 days Link to comment Share on other sites More sharing options...
El Patron Posted August 31, 2013 Share Posted August 31, 2013 my advice...run don't walk in removing the frame.... Please update us when after speaking with your hosting provider. Link to comment Share on other sites More sharing options...
afiqtech Posted January 12, 2014 Share Posted January 12, 2014 it is something related with SEA & URLs setting, make something there, I've the same thing also, my customer can't log in through mobile version. and i made a change there, and Alhamdulillah, it works for me. Link to comment Share on other sites More sharing options...
SiteOwnerPrestaUser Posted February 12, 2014 Share Posted February 12, 2014 I had this problem today after removing CDN media server i had to change the Shop domain & SSL domain in Preferences > SEO & URLS > Set shop URL removed www. from both and set as ( mysite.com ) hope it helps someone Link to comment Share on other sites More sharing options...
lalabell Posted February 16, 2014 Author Share Posted February 16, 2014 thank you for your information Link to comment Share on other sites More sharing options...
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