maisondepapier Posted August 30, 2013 Share Posted August 30, 2013 I'm new to PS, having worked with it about a week. I've read a lot of posts and worked through a number of issues but this one truly has me stumped. There are no carrier choices displayed in the 4.Shipping step of the 5 step checkout. Using the shipping estimator module, I can see carrier choices in step 1 (summary). When I proceed to step 4 (Shipping), there is a heading, "CHOOSE YOUR DELIVERY METHOD" but nothing below it. No error, no options, just a blank yellow box under which is, "TERMS OF SERVICE". There is probably a simple code adjustment that will fix this but I have no idea where to begin. Thanks in advance for any help. 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 30, 2013 Share Posted August 30, 2013 Hi maisondepapier, What carriers have you set up? For what zones are they available in and what conditions are the price and weight ranges? Link to comment Share on other sites More sharing options...
maisondepapier Posted August 30, 2013 Author Share Posted August 30, 2013 Only USPS. In an effort to correct the first issue (no carrier for this address), I have disabled everything except North America. All the states are enabled properly. I have 3 price ranges 0-100, 100.01 - 300, 300.01-500. Again, the estimator now sees the carriers and I don't get an error on the shipping step, just get nothing. Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 30, 2013 Share Posted August 30, 2013 Do you have a link to your store. Do you have weight ranges set up as well? You still need to set up weight ranges even if you are not using them. You can do 0-9999 lbs Link to comment Share on other sites More sharing options...
maisondepapier Posted August 30, 2013 Author Share Posted August 30, 2013 Sure. www.maisonpapier.com/boutique Yes, I have a weight range 0-10000. Link to comment Share on other sites More sharing options...
aka_motu Posted September 9, 2013 Share Posted September 9, 2013 (edited) Am having the exact same issue with the addition that when I hover over the cart it always displays "free shipping" no matter whether the $ 50.00 order threshold has been hit or not. The courrier I am using is a custom created one, so not using a courier module. I have added weight ranges, price ranges, and made sure that the minimum order is set to 0 but it just won't work. link to the store is pinheadlocks.com/store. For the settings I made, please refer to the images here: http://www.pinheadlocks.com/screens/1.jpg http://www.pinheadlocks.com/screens/2.jpg http://www.pinheadlocks.com/screens/3.jpg http://www.pinheadlocks.com/screens/4.jpg http://www.pinheadlocks.com/screens/5.jpg http://www.pinheadlocks.com/screens/6.jpg Edited September 9, 2013 by aka_motu (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 11, 2013 Share Posted September 11, 2013 Am having the exact same issue with the addition that when I hover over the cart it always displays "free shipping" no matter whether the $ 50.00 order threshold has been hit or not. The courrier I am using is a custom created one, so not using a courier module. I have added weight ranges, price ranges, and made sure that the minimum order is set to 0 but it just won't work. link to the store is pinheadlocks.com/store. For the settings I made, please refer to the images here: http://www.pinheadlocks.com/screens/1.jpg http://www.pinheadlocks.com/screens/2.jpg http://www.pinheadlocks.com/screens/3.jpg http://www.pinheadlocks.com/screens/4.jpg http://www.pinheadlocks.com/screens/5.jpg http://www.pinheadlocks.com/screens/6.jpg Hi aka_motu, I have accessed your website but it seems that there are no products for me to test. Link to comment Share on other sites More sharing options...
aka_motu Posted September 11, 2013 Share Posted September 11, 2013 Hi aka_motu, I have accessed your website but it seems that there are no products for me to test. Hey Benjamin, There were some issues with the auto-update as well and the integration of another module so I decided to start over from scratch and install 1.5.5.0 right away. Will know in two days whether the issue got fixed in the update or still exists. If it's still not working will add another post. Thanks though for having a look at it! Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 11, 2013 Share Posted September 11, 2013 Hey Benjamin, There were some issues with the auto-update as well and the integration of another module so I decided to start over from scratch and install 1.5.5.0 right away. Will know in two days whether the issue got fixed in the update or still exists. If it's still not working will add another post. Thanks though for having a look at it! No worries, thanks for keeping me updated. You can PM me with this link thread if you have any more issues. thank you! Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 16, 2013 Share Posted September 16, 2013 Am having the exact same issue with the addition that when I hover over the cart it always displays "free shipping" no matter whether the $ 50.00 order threshold has been hit or not. The courrier I am using is a custom created one, so not using a courier module. I have added weight ranges, price ranges, and made sure that the minimum order is set to 0 but it just won't work. link to the store is pinheadlocks.com/store. For the settings I made, please refer to the images here: http://www.pinheadlocks.com/screens/1.jpg http://www.pinheadlocks.com/screens/2.jpg http://www.pinheadlocks.com/screens/3.jpg http://www.pinheadlocks.com/screens/4.jpg http://www.pinheadlocks.com/screens/5.jpg http://www.pinheadlocks.com/screens/6.jpg Hi, you are using the UPS module? What version of the module do you have? In order for Free Shipping to display you must set the Free Shipping limit inside the module configuration itself. Link to comment Share on other sites More sharing options...
aka_motu Posted September 16, 2013 Share Posted September 16, 2013 Hey Benjamin, No, I am not using any module. I just set upp a regular flat rate carrier (essentially I just renamed the "my Carrier" to "regular shipping" and assigned a 8.40 rate to all regions). I also found that if I put items into a shopping cart and access the cart in the backoffice, it tells me that no carriers are available for the order although the regular carrier is assigned to all regions. Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 16, 2013 Share Posted September 16, 2013 Please make sure that in your Carrier's configuration you Enable " Include Shipping and Handling Costs in the carriers price" Link to comment Share on other sites More sharing options...
adelnaser Posted September 16, 2013 Share Posted September 16, 2013 (edited) Im having some issues aswell, dont know if Im doing a bad thing posting here but I got the same problem, unfortunately. Thing is, I have 2 carriers, same as mr.aka_motu, the "free shipping" under the cart is displaying but then I proceed to checkout (5 step checkout) there are no carries and @ the shipping section its says theres no carrier to ship to my adress. Before this error, it kinda worked, but when I placed an order with 2 products it automaticly made 2 orders, dont know why. (I had for 1st carrier price range 0-999 and for 2nd carrier 1000-10000 - the 2 products were one worth 2700 and one 123 so for the one of 2700 it made an order with 1 carrier and for the 123 one made another order with the other carrier) Please help im loosing my mind here.. EDIT: I just want one carrier to get enabled when customers order products/product over 1000lei and the other carrier get activated when they order under 1000lei Edited September 16, 2013 by adelnaser (see edit history) Link to comment Share on other sites More sharing options...
aka_motu Posted September 16, 2013 Share Posted September 16, 2013 The "Include the shipping and handling costs in the carrier price." option is enabled. The settings I am currently using are generally identical to the settings seen in the screenshots I posted above. But as adelnaser and maisondepapier already described, no carrier will show up in the checkout. I also tested the Canadian Post module and the same issue occurs. No carriers show up at all. Link to comment Share on other sites More sharing options...
adelnaser Posted September 16, 2013 Share Posted September 16, 2013 Im back, problem solved even tho I dont really understand how. I deleted everything from carriers... Created ONE CARRIER, added a price range 0-999lei with 20lei. Now if I order something of 1500lei it ships with the SAME carrier but free of charge. So, afterall I had to set up just one carrier not 2 P.S: aka_motu I still dont see the carrier in the Sumary page but on the 4th step on Shipping it shows up Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 17, 2013 Share Posted September 17, 2013 The "Include the shipping and handling costs in the carrier price." option is enabled. The settings I am currently using are generally identical to the settings seen in the screenshots I posted above. But as adelnaser and maisondepapier already described, no carrier will show up in the checkout. I also tested the Canadian Post module and the same issue occurs. No carriers show up at all. Hi, in your screenshot number 3 it shows that the Shipping and Handling option is actually disabled. Can you confirm? Link to comment Share on other sites More sharing options...
jnelson Posted September 23, 2013 Share Posted September 23, 2013 I'm having a similar frustrating issue. My shipping section does not have "Free Shipping" enabled; yet my cart from a customer's perspective (in the 5 step checkout) keeps showing Free shipping and it will not show my carriers (USPS module). Screenshots of backend are attached. I'm also noticing that sometimes my taxes calculate a few cents off. All state taxes and tax rules are enabled. All products are set up the same way. Hopefully someone can help me PLEASE. Thank you SOOOOOO much! Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 23, 2013 Share Posted September 23, 2013 I'm having a similar frustrating issue. My shipping section does not have "Free Shipping" enabled; yet my cart from a customer's perspective (in the 5 step checkout) keeps showing Free shipping and it will not show my carriers (USPS module). Screenshots of backend are attached. I'm also noticing that sometimes my taxes calculate a few cents off. All state taxes and tax rules are enabled. All products are set up the same way. Hopefully someone can help me PLEASE. Thank you SOOOOOO much! Hi, according to your shipping wizard set up. All carts that weigh between 0-70 Pounds will have free shipping. Have you set up your weights for your products? Remember that your USPS module configuration is different than your shipping carrier configuration that you use in the module. The USPS module uses different configurations for things like handling charges and free shipping. Try to change the Handling Charge of 2.50 to 0 in the Shipping/Shipping screen. Then, add the price of $2.50 in the Shipping Wizard. It should show up then. Link to comment Share on other sites More sharing options...
jnelson Posted September 25, 2013 Share Posted September 25, 2013 The weights for my products were already set. As far as the USPS Module, I rest it just in case there was an issue within it. I also made the changes you provided and the shipping still cones up as "free shipping" and not showing my carriers during customer checkout. Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 26, 2013 Share Posted September 26, 2013 I understand, but in the screenshot of your cart that you provided. You showed a total of 5 products. If those products combined weight was less than 70 lbs, then a customer would get free shipping according to your ranges and prices. Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 I just searched this forum for my problem, and I can see that I have same problem as this guy. I just installed prestashop yesterday, and have set it up and added a few products and such, but I get this "No carriers available" in step 4 of the order process. Ive tried to delete everything and set up a new currier from scratch, but still same issue My setup is as follows: Carrier name: DPD This carrier is not free and the delivery announced is: 3-7 arbejdsdage. The shipping cost is calculated according to the weight and the tax rule DK Standard Rate (25%) will be applied. This carrier can deliver orders from 0.000000 kg to 30.000000 kg. If the order is out of range, the behavior is to apply the cost of the highest defined range. This carrier will be proposed for those delivery zones: Africa Asia Central America/Antilla Europe Europe (out E.U) North America Oceania South America And it will be proposed for those client groups: Visitor Guest Customer Status: Enable the carrier in the Front Office Link to comment Share on other sites More sharing options...
NemoPS Posted October 2, 2013 Share Posted October 2, 2013 Hi! Have you already checked if the customer's (your test one) address country and states are enabled? Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 I do not see any where on the customer, that any specific state or contry should be able to be set up or changed. Ive enabled all zones at the moment, so it should work in any case i assume? Link to comment Share on other sites More sharing options...
NemoPS Posted October 2, 2013 Share Posted October 2, 2013 Well yes, but some time ago I came across a weird bug of countries and states not being assigned to the correct zone, which was giving the same issue you are currently experiencing! Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 how would i go around and hav a troubleshooting on it? Link to comment Share on other sites More sharing options...
NemoPS Posted October 2, 2013 Share Posted October 2, 2013 As I said, check that countries and states belong to a zone, there hardly anything else I can tell about it with the info you gave us Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 denmark is assigned to zone europe, so this should be ok i guess? Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 2, 2013 Share Posted October 2, 2013 denmark is assigned to zone europe, so this should be ok i guess? Have you assigned products with weights? Can you check if your products have any carriers assigned? Do you have multistore turned on? Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 Multistore is enabled, yes. Does it make a difference? And yes, weight is given on the products, and also there is set up carriers on every products. Link to comment Share on other sites More sharing options...
NemoPS Posted October 2, 2013 Share Posted October 2, 2013 Yes it does, carriers, states etc must be available for both stores Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 I cant even remember why i enabled multistore. But my shop is running as drop shipping, so no goods at my store, its all at a 3rd part. Maybe thats why i messed around with it. Could anyone remind me where to deactive it, i will try that Link to comment Share on other sites More sharing options...
NemoPS Posted October 2, 2013 Share Posted October 2, 2013 Sure! Preferences - > general. Enable multistore option (disable it) Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 thanks. tried it, and it does not make a difference unfortunately Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 i use advanced stock management on the products, since its the only one i can use to allow the product come up, without having anything in stock really. dont know if it makes a difference. Link to comment Share on other sites More sharing options...
silenthilldk Posted October 2, 2013 Share Posted October 2, 2013 ok, i just thought i would troubleshoot a bit, and i found that adding the product with local stock gives me a option to select the currier. so the problem must be the quantity setup. so my question is now: how do i best add products with no stock level (allways unlimited stock) and also allow attributes on the paroducts (size, color etc) Link to comment Share on other sites More sharing options...
silenthilldk Posted October 3, 2013 Share Posted October 3, 2013 I think i fixed it. by enabling customers to buy items that are not in stock, the products seems available in the shop anyway. thanks! Link to comment Share on other sites More sharing options...
reeecheee Posted November 13, 2013 Share Posted November 13, 2013 Im stumped on this one. I can ad some products and it works fine, others say carrier not available. Ive read everyone replies and nothing listed helped or worked. I have tried to see what might be different from one product to the next and I dont see anything different. I even changed weights to match weights of products that work and still wont work. Any help would be great. Thanks Richie Link to comment Share on other sites More sharing options...
silenthilldk Posted November 13, 2013 Share Posted November 13, 2013 Have you chosen a carrier for eatch specific product? you need to do that, i foun that out myself. Also so you use the advanced storage feature? Link to comment Share on other sites More sharing options...
NioGio Posted December 9, 2013 Share Posted December 9, 2013 I am also having this problem. I manually set up a shipping carrier, established the charges table (by price). But in the front end, some items come up with free shipping and others not in the cart (and nowhere is free shipping endabled). Also, upon checkout...at step 4, like the others....says NO CARRIERS AVAILABLE despite the fact that I have one set up and enabled. Now I understand why I havent gotten any sales yet! Help! Url is www.atmosphereshw.com Link to comment Share on other sites More sharing options...
silenthilldk Posted December 9, 2013 Share Posted December 9, 2013 I am also having this problem. I manually set up a shipping carrier, established the charges table (by price). But in the front end, some items come up with free shipping and others not in the cart (and nowhere is free shipping endabled). Also, upon checkout...at step 4, like the others....says NO CARRIERS AVAILABLE despite the fact that I have one set up and enabled. Now I understand why I havent gotten any sales yet! Help! Url is www.atmosphereshw.com I see the free shipping - it could be a issue about the carrier not enabled on the product. you need to set it up on every product manually, even though you duplicate a product. Try to edit the product, and go to shipping, you need to have the carrier chosen selected there and save it. Also, under shipping -> carriers, i would recommend you to try and enable a shpiing price for all locations (europe, north, south america etc.), just to see if that solves it. All groups should be enabled on it as well, but thats on by default so... For me, I had enabled the "I want to use the advanced stock management system for this product." mark in the Quantities section on the product, and since it was not set up proberbly, it bounced to "no carriers available". No carriers available could also give the "free shipping" message. On a side note, I would proberbly recommend you to enable guest purcases, some customers does not want to create a account, just to buy for 20 bucks in a store. Just my experience. Hope someone skilled can have a look at this for you if these aint giving any great pointers. // Kenneth 1 Link to comment Share on other sites More sharing options...
NioGio Posted December 10, 2013 Share Posted December 10, 2013 I see the free shipping - it could be a issue about the carrier not enabled on the product. you need to set it up on every product manually, even though you duplicate a product. Try to edit the product, and go to shipping, you need to have the carrier chosen selected there and save it. Also, under shipping -> carriers, i would recommend you to try and enable a shpiing price for all locations (europe, north, south america etc.), just to see if that solves it. All groups should be enabled on it as well, but thats on by default so... For me, I had enabled the "I want to use the advanced stock management system for this product." mark in the Quantities section on the product, and since it was not set up proberbly, it bounced to "no carriers available". No carriers available could also give the "free shipping" message. On a side note, I would proberbly recommend you to enable guest purcases, some customers does not want to create a account, just to buy for 20 bucks in a store. Just my experience. Hope someone skilled can have a look at this for you if these aint giving any great pointers. // Kenneth Kenneth, your a genious! It was the fact that I had Advanced Stock Management set for each product, but wasn't actually using it that was causing the error! As for the carrier, that is automatically defaulted if there is only one when setting up a product.....now I have the long task of unsetting the ASM in each product...ugh! I wish they had a function where you could bulk edit products. Again thanks! John 1 Link to comment Share on other sites More sharing options...
silenthilldk Posted December 10, 2013 Share Posted December 10, 2013 Kenneth, your a genious! It was the fact that I had Advanced Stock Management set for each product, but wasn't actually using it that was causing the error! As for the carrier, that is automatically defaulted if there is only one when setting up a product.....now I have the long task of unsetting the ASM in each product...ugh! I wish they had a function where you could bulk edit products. Again thanks! John Glad it worked out for you. I did the same mistake when i started up. I dont think there is a easyer way then to just go though the products number by number and remove it :-) gl with it! // Kenneth Link to comment Share on other sites More sharing options...
lionna Posted February 16, 2014 Share Posted February 16, 2014 Hi Kenneth unbelievable, i had the same issue! How the hell the advanced stock management can have influence on the carrier selection? What is the logic? Link to comment Share on other sites More sharing options...
benham Posted August 3, 2014 Share Posted August 3, 2014 hi my prestashop v is 1.6.6 multistore disable and my zone is Asia and my country is Iran that are enable free carirrer is off and for every product input weight but in order tell no carrier for tihs Adress and in configur carrier out of stock is disable plz help me Link to comment Share on other sites More sharing options...
wael_hossam Posted August 28, 2014 Share Posted August 28, 2014 I was having the exact same problem of no carrier available but I found out the reason was the stock management module. Once I removed that check box in the product quantity tab and mad it manual. The carriers appeared again !!!! Why is this module causing that problem ,,, I hope someone with more experience with Prestashop would tell us 1 Link to comment Share on other sites More sharing options...
scottray1970 Posted August 31, 2014 Share Posted August 31, 2014 I need some help. I've not used the ASM check and have set up all of my stock as manual. I have set up 3 different carrier options and have tried checking All Countries on the Carriers set-up. When I select a product it states free shipping and won't let me select a carrier at check-out. I'm not getting anywhere fast! Link to comment Share on other sites More sharing options...
wael_hossam Posted August 31, 2014 Share Posted August 31, 2014 My problem was related to the use of Advanced stock management at the product page. When I unchecked this and went back to manual the carrier appeared again at check-out. I don't know what is the problem for version 1.6 with stock management option. Link to comment Share on other sites More sharing options...
screege Posted October 25, 2014 Share Posted October 25, 2014 I made the test of the stock product and still get no available carriers, even when selecting products and putting them with 0 I also noticed that when the user first logins to the store at the 3rd step (address) sometimes he gets: Dirección de envío (Mon adresse) John DOE My Company 16, Main street 2nd floor 75002 Paris Francia 0102030405 Dirección de facturación (Mon adresse) John DOE My Company 16, Main street 2nd floor 75002 Paris Francia 0102030405 So for it to work he must goe 2 or 3 times back and forward for the store to show the available carriers, can anyone please help? My site url is www.relojeria.mx (in spanish) Regards Link to comment Share on other sites More sharing options...
4saleusa Posted March 3, 2015 Share Posted March 3, 2015 Do you have a link to your store. Do you have weight ranges set up as well? You still need to set up weight ranges even if you are not using them. You can do 0-9999 lbs this helped me, somebody ordered huge quantity and he had this problem, so I had to adjust the weight and size of the packages, thanks! Link to comment Share on other sites More sharing options...
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