julio4442 Posted August 27, 2013 Share Posted August 27, 2013 Hi good afternoon thank you very much for reading my post, what happens is that I have a problem when wanting to place an order in my store will not let me since providing the 3rd step gives me blank screen and gives me no option to continue here I leave a picture of the problem Link to comment Share on other sites More sharing options...
julio4442 Posted August 28, 2013 Author Share Posted August 28, 2013 somebody can help me please =( Link to comment Share on other sites More sharing options...
vekia Posted August 28, 2013 Share Posted August 28, 2013 it is really hard to say what going on there, for the first you should: turn on error reporting in your store regenerate your htaccess file for test purposes turn on / off friendly urls in your store + what ps version? what template? Link to comment Share on other sites More sharing options...
julio4442 Posted August 28, 2013 Author Share Posted August 28, 2013 Hi vekia my version is 1.5.4.1, template is thgr00027v. how i can turn on error reporting? and how i can regenerate the htaccess file? thank you for helpme regards Link to comment Share on other sites More sharing options...
vekia Posted August 28, 2013 Share Posted August 28, 2013 to turn error reporting in your store: open this file: config/defines.inc.php find this line define('_PS_MODE_DEV_', false); change to look like this: define('_PS_MODE_DEV_', true); to regenerate .htaccess just remove it from root dir of your prestashop installation. don't forget about backup of this file! Link to comment Share on other sites More sharing options...
julio4442 Posted August 28, 2013 Author Share Posted August 28, 2013 the error reporting show this Warning: Function addCSS() is deprecated in /home/megac812/public_html/modules/blockhtml/blockhtml.php on line 614 in /home/megac812/public_html/classes/Tools.php on line 1845 Warning: include() [function.include]: Failed opening '/home/megac812/public_html/modules/dineromail/includes/retorno.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/megac812/public_html/modules/dineromail/dineromail.phpon line 451 Currency : $ Contact Sitemap My account Create an account Link to comment Share on other sites More sharing options...
vekia Posted August 28, 2013 Share Posted August 28, 2013 your back office works well? if so, can you for test purposes disable the module dineromail ? Link to comment Share on other sites More sharing options...
julio4442 Posted August 28, 2013 Author Share Posted August 28, 2013 the back office work well, i disable all my payments modules and that error still, please check www.megacuentaspremium.net =( Link to comment Share on other sites More sharing options...
vekia Posted August 28, 2013 Share Posted August 28, 2013 have you regenerated .htaccess file? Link to comment Share on other sites More sharing options...
julio4442 Posted August 28, 2013 Author Share Posted August 28, 2013 yeah I already delete it =( Link to comment Share on other sites More sharing options...
julio4442 Posted August 29, 2013 Author Share Posted August 29, 2013 =( Link to comment Share on other sites More sharing options...
vekia Posted August 29, 2013 Share Posted August 29, 2013 i tested your website and i'm able to open cart and order step page without any problems Link to comment Share on other sites More sharing options...
netss-design.pl Posted August 29, 2013 Share Posted August 29, 2013 I don't see any problem right there either. Maybe try to turn your adblock off? It sometimes block important files and scripts. Link to comment Share on other sites More sharing options...
julio4442 Posted August 29, 2013 Author Share Posted August 29, 2013 what happens is that I open the cart, I get shipping information, and when I next is when I get the error. i get the error after this step when i click next. i test in firefox, opera and google chrome =( Link to comment Share on other sites More sharing options...
vekia Posted August 29, 2013 Share Posted August 29, 2013 can you for test purposes turn on Onepage Checkout (preferences > orders tab in back office) Link to comment Share on other sites More sharing options...
julio4442 Posted August 29, 2013 Author Share Posted August 29, 2013 i test and i get this error now =( Link to comment Share on other sites More sharing options...
julio4442 Posted August 30, 2013 Author Share Posted August 30, 2013 somebody can help me =( Link to comment Share on other sites More sharing options...
vekia Posted August 30, 2013 Share Posted August 30, 2013 and it is the same if you use different theme? for example default one? Link to comment Share on other sites More sharing options...
julio4442 Posted August 30, 2013 Author Share Posted August 30, 2013 yeah it is the same, the error is only in addresses page Link to comment Share on other sites More sharing options...
julio4442 Posted August 30, 2013 Author Share Posted August 30, 2013 any other ideas Link to comment Share on other sites More sharing options...
vekia Posted August 31, 2013 Share Posted August 31, 2013 take a look here: http://www.prestashop.com/forums/topic/271330-solved-problem-in-order/ Link to comment Share on other sites More sharing options...
julio4442 Posted September 3, 2013 Author Share Posted September 3, 2013 hi vekia. I have a problem, I can not change php. my host told me that i can not change the memory assigned to php, default is 128 You know if can i increase the memory from .htaccess? and if I could not, you know if this is problem only prestashop 1.5.4.1? because before had prestashop 1.4 and worked well. Did your know if I can go back to a version of prestashop oldest keeping products and added to the store? thank you best regards Link to comment Share on other sites More sharing options...
collenwesling Posted September 3, 2013 Share Posted September 3, 2013 . oh what happen? that sounds crazy,,, I thinkyou should report that site, and you should be careful for the athor site that much related with that. Link to comment Share on other sites More sharing options...
julio4442 Posted September 3, 2013 Author Share Posted September 3, 2013 i know but i paid 1 year, 1 month ago u.u Link to comment Share on other sites More sharing options...
julio4442 Posted September 4, 2013 Author Share Posted September 4, 2013 =( HELP!!!!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
vekia Posted September 4, 2013 Share Posted September 4, 2013 they can't increase a limit for you? even for test purposes? then you will see if the problem is there, or somewhere else, it will be really helpfull in this case Link to comment Share on other sites More sharing options...
julio4442 Posted September 4, 2013 Author Share Posted September 4, 2013 they say they can not, that memory by default is 128, my host is in http://www.hosting24.com/ =( Link to comment Share on other sites More sharing options...
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