ecat53 Posted August 27, 2013 Share Posted August 27, 2013 Hello my site www.s2cplanet.com is not accessible from some countries (for eg UK) and customers get this error You cannot access our store from your country. We apologize for the inconvenience What do I have to change? Thank you Sandro Link to comment Share on other sites More sharing options...
vekia Posted August 27, 2013 Share Posted August 27, 2013 preferences > geolocation you've got there definition of blocked countries, you can define there everything and also disable this feature Link to comment Share on other sites More sharing options...
ecat53 Posted August 27, 2013 Author Share Posted August 27, 2013 thank you for your fast reply but I'm using PS 1.4 and under preference I don't have geolocalisation but only a wrod " Localisation" where I can only set unit value etc.. and no countries at all thank you Link to comment Share on other sites More sharing options...
vekia Posted August 27, 2013 Share Posted August 27, 2013 take a look how it looks in ps 1.4 Link to comment Share on other sites More sharing options...
ecat53 Posted August 27, 2013 Author Share Posted August 27, 2013 hello thanks but seems somethin odd is happening my back office has not this windows but finish with localization and search. I'm missing all the other settings PERFORMANCE and GEOLOCAZATION Link to comment Share on other sites More sharing options...
vekia Posted August 27, 2013 Share Posted August 27, 2013 maybe you haven't got ADMIN rights to the back office? Link to comment Share on other sites More sharing options...
ecat53 Posted August 27, 2013 Author Share Posted August 27, 2013 I think I have admin rights. Where do I change it if not? As you can see I'm not very skilled Link to comment Share on other sites More sharing options...
vekia Posted August 27, 2013 Share Posted August 27, 2013 go to Employees tab and check your profile type Link to comment Share on other sites More sharing options...
ecat53 Posted August 27, 2013 Author Share Posted August 27, 2013 yes I'm administrator then. But I can't see meny geolocation etc.. Link to comment Share on other sites More sharing options...
vekia Posted August 27, 2013 Share Posted August 27, 2013 can you try to open this page: http:// YOURWEBSITE/YOUR_ADMIN/index.php?tab=AdminGeolocation does it work? Link to comment Share on other sites More sharing options...
ecat53 Posted August 27, 2013 Author Share Posted August 27, 2013 hello No it's not possible to open this page.Error 404 I'm missing all these parts of the sites Thanks for your help Link to comment Share on other sites More sharing options...
ecat53 Posted August 27, 2013 Author Share Posted August 27, 2013 some new info. I'm trying again and when I open the page ..../index.php?tab=AdminGeolocation I have also a page with message ACCESS DENIED Link to comment Share on other sites More sharing options...
ecat53 Posted August 27, 2013 Author Share Posted August 27, 2013 LOOK what I see on my BO i'M not able to attach a picture Link to comment Share on other sites More sharing options...
vekia Posted August 28, 2013 Share Posted August 28, 2013 unfortunately i cant see your picture, try to upload it into the imgur.com and then - paste na url here thanks in advance Link to comment Share on other sites More sharing options...
ecat53 Posted August 28, 2013 Author Share Posted August 28, 2013 I send you the URL of the BO I have As you can see I' m missing geolocation and other menu underPREFERENCE http://i.imgur.com/M4ShSc0.jpg Link to comment Share on other sites More sharing options...
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