Front end error with fresh install - Please help

[pmdelgado1]

Hello

I just installed a fresh Prestashop 1.5.4.1 and I'm having difficulties accessing the front store, I get the following error:

 

Warning: require(/home/www/ibscostarica.com/presta/../config/config.inc.php) [function.require]: failed to open stream: No such file or directory in /home/www/ibscostarica.com/presta/index.php on line 30

 

Fatal error: require() [function.require]: Failed opening required '/home/www/ibscostarica.com/presta/../config/config.inc.php' (include_path='.:/usr/local/php5.3/lib//php') in /home/www/ibscostarica.com/presta/index.php on line 30

 

Please note: I have another site with a Prestashop store that works perfect.

 

The admin panel or back store works fine, the directory is:

 

www.ibscostarica.com/presta/index.php

 

Thanks in advance

[vekia]

does the config.inc.php file exist in your /config/ directory?

[pmdelgado1]

Hello Vekia, yes I can see the config.inc.php inside the config directory.

 

This is the prestashop index.php line 30

require(_PS_ADMIN_DIR_.'/../config/config.inc.php');

 

and this is the config.inc.php:

 

require_once(dirname(__FILE__).'/defines.inc.php');

$start_time = microtime(true);

 

/* SSL configuration */

define('_PS_SSL_PORT_', 443);

 

/* Improve PHP configuration to prevent issues */

ini_set('upload_max_filesize', '100M');

ini_set('default_charset', 'utf-8');

ini_set('magic_quotes_runtime', 0);

 

/* correct Apache charset (except if it's too late */

if (!headers_sent())

header('Content-Type: text/html; charset=utf-8');

 

/* No settings file? goto installer... */

if (!file_exists(dirname(__FILE__).'/settings.inc.php'))

{

$dir = ((substr($_SERVER['REQUEST_URI'], -1) == '/' || is_dir($_SERVER['REQUEST_URI'])) ? $_SERVER['REQUEST_URI'] : dirname($_SERVER['REQUEST_URI']).'/');

if (!file_exists(dirname(__FILE__).'/../install'))

die('Error: "install" directory is missing');

header('Location: install/');

exit;

}

 

require_once(dirname(__FILE__).'/settings.inc.php');

 

require_once(dirname(__FILE__).'/autoload.php');

 

if (_PS_DEBUG_PROFILING_)

{

include_once(_PS_TOOL_DIR_.'profiling/Controller.php');

include_once(_PS_TOOL_DIR_.'profiling/ObjectModel.php');

include_once(_PS_TOOL_DIR_.'profiling/Hook.php');

include_once(_PS_TOOL_DIR_.'profiling/Db.php');

include_once(_PS_TOOL_DIR_.'profiling/Tools.php');

}

 

/* Redefine REQUEST_URI if empty (on some webservers...) */

if (!isset($_SERVER['REQUEST_URI']) || empty($_SERVER['REQUEST_URI']))

{

if (!isset($_SERVER['SCRIPT_NAME']) && isset($_SERVER['SCRIPT_FILENAME']))

$_SERVER['SCRIPT_NAME'] = $_SERVER['SCRIPT_FILENAME'];

if (isset($_SERVER['SCRIPT_NAME']))

{

if (basename($_SERVER['SCRIPT_NAME']) == 'index.php' && empty($_SERVER['QUERY_STRING']))

$_SERVER['REQUEST_URI'] = dirname($_SERVER['SCRIPT_NAME']).'/';

else

{

$_SERVER['REQUEST_URI'] = $_SERVER['SCRIPT_NAME'];

if (isset($_SERVER['QUERY_STRING']) && !empty($_SERVER['QUERY_STRING']))

$_SERVER['REQUEST_URI'] .= '?'.$_SERVER['QUERY_STRING'];

}

}

}

 

/* Trying to redefine HTTP_HOST if empty (on some webservers...) */

if (!isset($_SERVER['HTTP_HOST']) || empty($_SERVER['HTTP_HOST']))

$_SERVER['HTTP_HOST'] = @getenv('HTTP_HOST');

 

$context = Context::getContext();

 

/* Initialize the current Shop */

$context->shop = Shop::initialize();

define('_THEME_NAME_', $context->shop->getTheme());

define('__PS_BASE_URI__', $context->shop->getBaseURI());

 

/* Include all defines related to base uri and theme name */

require_once(dirname(__FILE__).'/defines_uri.inc.php');

 

global $_MODULES;

$_MODULES = array();

 

/* Load configuration */

Configuration::loadConfiguration();

 

/* Load all languages */

Language::loadLanguages();

 

/* Loading default country */

$defaultCountry = new Country(Configuration::get('PS_COUNTRY_DEFAULT'), Configuration::get('PS_LANG_DEFAULT'));

$context->country = $defaultCountry;

 

/* It is not safe to rely on the system's timezone settings, and this would generate a PHP Strict Standards notice. */

@date_default_timezone_set(Configuration::get('PS_TIMEZONE'));

 

/* Set locales */

$locale = strtolower(Configuration::get('PS_LOCALE_LANGUAGE')).'_'.strtoupper(Configuration::get('PS_LOCALE_COUNTRY').'.UTF-8');

setlocale(LC_COLLATE, $locale);

setlocale(LC_CTYPE, $locale);

setlocale(LC_TIME, $locale);

setlocale(LC_NUMERIC, 'en_US.UTF-8');

 

/* Instantiate cookie */

 

 

$cookie_lifetime = (int)(defined('_PS_ADMIN_DIR_') ? Configuration::get('PS_COOKIE_LIFETIME_BO') : Configuration::get('PS_COOKIE_LIFETIME_FO'));

$cookie_lifetime = time() + (max($cookie_lifetime, 1) * 3600);

 

if (defined('_PS_ADMIN_DIR_'))

$cookie = new Cookie('psAdmin', '', $cookie_lifetime);

else

{

if ($context->shop->getGroup()->share_order)

$cookie = new Cookie('ps-sg'.$context->shop->getGroup()->id, '', $cookie_lifetime, $context->shop->getUrlsSharedCart());

else

{

$domains = null;

if ($context->shop->domain != $context->shop->domain_ssl)

$domains = array($context->shop->domain_ssl, $context->shop->domain);

 

$cookie = new Cookie('ps-s'.$context->shop->id, '', $cookie_lifetime, $domains);

}

}

 

$context->cookie = $cookie;

 

/* Create employee if in BO, customer else */

if (defined('_PS_ADMIN_DIR_'))

{

$employee = new Employee($cookie->id_employee);

$context->employee = $employee;

 

/* Auth on shops are recached after employee assignation */

if ($employee->id_profile != _PS_ADMIN_PROFILE_)

Shop::cacheShops(true);

 

$cookie->id_lang = (int)$employee->id_lang;

}

 

/* if the language stored in the cookie is not available language, use default language */

if (isset($cookie->id_lang) && $cookie->id_lang)

$language = new Language($cookie->id_lang);

if (!isset($language) || !Validate::isLoadedObject($language))

$language = new Language(Configuration::get('PS_LANG_DEFAULT'));

$context->language = $language;

 

if (!defined('_PS_ADMIN_DIR_'))

{

if (isset($cookie->id_customer) && (int)$cookie->id_customer)

{

$customer = new Customer($cookie->id_customer);

if(!Validate::isLoadedObject($customer))

$customer->logout();

else

{

$customer->logged = $cookie->logged;

 

if ($customer->id_lang != $context->language->id)

{

$customer->id_lang = $context->language->id;

$customer->update();

}

}

}

 

if (!isset($customer) || !Validate::isLoadedObject($customer))

{

$customer = new Customer();

 

// Change the default group

if (Group::isFeatureActive())

$customer->id_default_group = Configuration::get('PS_UNIDENTIFIED_GROUP');

}

$customer->id_guest = $cookie->id_guest;

$context->customer = $customer;

}

 

/* Link should also be initialized in the context here for retrocompatibility */

$https_link = (Tools::usingSecureMode() && Configuration::get('PS_SSL_ENABLED')) ? 'https://' : 'http://';

$context->link = new Link($https_link, $https_link);

 

/**

* @deprecated : these defines are going to be deleted on 1.6 version of Prestashop

* USE : Configuration::get() method in order to getting the id of order state

*/

define('_PS_OS_CHEQUE_', Configuration::get('PS_OS_CHEQUE'));

define('_PS_OS_PAYMENT_', Configuration::get('PS_OS_PAYMENT'));

define('_PS_OS_PREPARATION_', Configuration::get('PS_OS_PREPARATION'));

define('_PS_OS_SHIPPING_', Configuration::get('PS_OS_SHIPPING'));

define('_PS_OS_DELIVERED_', Configuration::get('PS_OS_DELIVERED'));

define('_PS_OS_CANCELED_', Configuration::get('PS_OS_CANCELED'));

define('_PS_OS_REFUND_', Configuration::get('PS_OS_REFUND'));

define('_PS_OS_ERROR_', Configuration::get('PS_OS_ERROR'));

define('_PS_OS_OUTOFSTOCK_', Configuration::get('PS_OS_OUTOFSTOCK'));

define('_PS_OS_BANKWIRE_', Configuration::get('PS_OS_BANKWIRE'));

define('_PS_OS_PAYPAL_', Configuration::get('PS_OS_PAYPAL'));

define('_PS_OS_WS_PAYMENT_', Configuration::get('PS_OS_WS_PAYMENT'));

 

/* Get smarty */

require_once(dirname(__FILE__).'/smarty.config.inc.php');

$context->smarty = $smarty;

Edited August 27, 2013 by pmdelgado1 (see edit history)

[vekia]

file looks well, i think that the problem is a bit different.

 

as you can see script trying to load this file:

/home/www/ibscostarica.com/presta/../config/config.inc.php

 

/../ means that script looking for ibscostarica.com/config/config.inc.php file - it mean that script isn't looking for this filr in /presta/ subdir!

 

 

may i know how you installed your store? maybe with some pre-installators like softaculous?

[pmdelgado1]

Hi

I downloaded the packages (zip), unpacked it and uploaded it to my server via FPT, however, I did not uploaded it the root folder, I placed it in a subfolder in the root directory www.ibscostarica.com/presta/

Do you think that caused the issue? Also, before uploading the file via FPT, I setup the SQL server.

 

Once uploaded I installed the store via the installation file

Thank you

Edited August 28, 2013 by pmdelgado1 (see edit history)