[SOLVED] problem VPS creates /img/tmp files with owner & group=apache

[germs]

Hi,

 

My VPS is giving me some problems. I hope someone here has encountered the same issue and found a solution to it.

 

I am able to create a product. However when I tried to upload an image for the product using the [image] link on the left of the product screen this appeared "An error occurred when copying the image" and the process stopped.

 

I did some checks and realised that a temporary file has been created in /img/tmp and the owner and group rights is "apache: apache" instead of "user:psacln". It also creates some other sub-folders and files in img/p with the same file ownership.

 

for the img/p - I can CHOWN and CHGRP when they come along. But for the img/tmp even if I did it, the product image would not be uploaded as a new tmp file is created with the "apache;apache" ownership. Seems like I am got going to make it.

 

I tried to search this forum but was unable to dig out any past post. Sorry, if this have been solved.

[vekia]

the problem is strictly related to the VPS configuration, not to the prestashop script.

you've got managed vps or configuration depends on you?

[germs]

Hi Vekia,

 

I am given all rights to manage the "container". There is a Plesk 9.5.4 Control Panel and it comes with Virtuozzo for me to SSH in. I also know there is CentOS in it. Using these tools I may be alright except that I am not a Unix person and I just don't know how to tell the VPS not to use 'apache:apache".

 

Any guide from you will be appreciated.

[El Patron]

are you running at php as an apache module or fastcgi?

 

if apache module, try fastcgi instead....

 

else? uhm..I searched and it's mentioned in drupal/joomla/wordpress with varying degrees of helpfulness

[germs]

El Patron,

 

Thank you for the questions

 

I am now searching information on how to confirm if it is a apache module or fastcgi. Will reply once I get the result. Thanks again!

[vekia]

you can change the apache group and user in the /etc/apache2/envvars file

 

you've got there something like:

export APACHE_RUN_USER=apache

export APACHE_RUN_GROUP=apache

[germs]

1) Hi El Patron,

 

I visited this page [http://www.mewsoft.com/download/fcgitest.zip] to get a script to run the VPS and the result is "internal error" meaning, according to the author - I do not have a FASTCGI module. I hope the script is written correctly.

 

 

2) Hi Vekia,

 

On my VPS, I discovered these information:

/etc/apache2/envvars ===> /apache2 folder not present

/etc/sysconfig/httpd ===> /httpd file contains remarks only

/etc/rc.conf ==> this file not present

 

Regards.

[vekia]

may i know what OS you use? and what apache version?

[germs]

Hi Vekia,

 

I got this from PHPinfo:

 

System: Linux 2.6.18-028stab095.1 #1 SMP Mon Oct 24 20:15:15 MSD 2011 i686

Server API: Apache 2.0 Handler

Apache Version: Apache/2.2.3 (CentOS)

Apache API Version: 20051115

Server Root: /etc/httpd

X-Powered-By: PHP/5.3.3

PHP API: 20090626

Virtual Directory Support: disabled

Configuration File (php.ini) Path: /etc

[vekia]

so you should have this file: /etc/httpd/conf/httpd.conf

you've got there user and group definition

 

it looks like:

User www
Group www

[germs]

<p>Hi Vekia,</p>

<p> </p>

<p>I found this inside the file! I should be close now, right? </p>

<p> </p>

<pre>

# User/Group: The name (or #number) of the user/group to run httpd as.

# . On SCO (ODT 3) use "User nouser" and "Group nogroup".

# . On HPUX you may not be able to use shared memory as nobody, and the

# suggested workaround is to create a user www and use that user.

# NOTE that some kernels refuse to setgid(Group) or semctl(IPC_SET)

# when the value of (unsigned)Group is above 60000;

# don't use Group #-1 on these systems!

#

User apache

Group apache</pre>

<pre>

</pre>

 

[vekia]

now define the correct user and group, save changes and try to restart the apache service.

[germs]

Hi Vekia,

 

I am so grateful to you, and also El Patron for responding.

 

Hmm. I am using "germs" for owner. Because I am doing this at the top-level, do you think it will propagate "germs:psacln" to all other domains residing in this VPS? I am going to log in another domain name for a store for my [spam-filter]'s flower online (once she is ready).

[germs]

Hi El Patron,

 

Based on the valuable tips given "apache module, try fastcgi" - I did a research on their uses and this led me to the VPS' Web Hosting Setup (Plesk Panel 9.5.4.) for the particular domain name. At the PHP Support field, it is stated as run as Apache Module and there is another field ["PHP 'Safe mode' on ]. I disabled this 'Safe mode' field and the product images can be uploaded without further issue.

 

Thank you once again to Vekia and El Patron for spending your time on this. Really appreciated.

 

Germs

Edited August 26, 2013 by germs (see edit history)

[vekia]

great news

 

im going to mark this topic as [solved]

 

best regards

[Dh42]

As a note to this, if you run have php running with DSO as the handler any file that is created will be owned by apache and not the account and will lead to these type of problems.

[vansrv7]

Hi El Patron,

 

Based on the valuable tips given "apache module, try fastcgi" - I did a research on their uses and this led me to the VPS' Web Hosting Setup (Plesk Panel 9.5.4.) for the particular domain name. At the PHP Support field, it is stated as run as Apache Module and there is another field ["PHP 'Safe mode' on ]. I disabled this 'Safe mode' field and the product images can be uploaded without further issue.

 

Thank you once again to Vekia and El Patron for spending your time on this. Really appreciated.

 

Germs

I'm experiencing exactly the same problem. Where do you set "PHP safe mode" to off?

 

Edit: found it in php.ini. It's already off but my problem still exist......

Edited May 21, 2014 by vansrv7 (see edit history)