Automatic emails to customers

[TomsonIceland]

Hi.

 

Can anyone help me with the automatic emails to customers? I need to activate this feature because at the moment no emails are going out.. for example if a customer forgets his password into his account...

 

Thanks in advance.

Tomson

[vekia]

what mailing method you use? simple mail() function or SMTP ?

have you got an access to mailer log on your server? (you can check outgoing mails log)

[TomsonIceland]

what mailing method you use? simple mail() function or SMTP ?

have you got an access to mailer log on your server? (you can check outgoing mails log)

 

Thanks for your reply... I'm able to send a test email from Prestashop so I'm guessing the server is setup correctly because the test email says: "Your server is now configured to send email".

 

Any other ideas?

 

Thanks.

[vekia]

are you able to test "emails" feature for different email addresses? sometimes especially when you use mail(); function - all of the are classified as SPAM (especially in hotmail, yahoo and google mailboxes)

[hassan04]

i have the same problem test email is throwing an error

i am using php mail function

[vekia]

and if you use SMTP method?

[hassan04]

how can i configure SMTP

[vekia]

you need:

 

SMTP server address

PORT

username

password

 

you can use any mailbox you want, have you got any?

[hassan04]

i have no idea about smtp server address

i have mailbox on my hosting

[vekia]

and how you checking your email box?

ask your hoster for the credentials, they should give it to you.

+ sometimes you can find these informations in webhosting control panel

[hassan04]

test mail is sent successful but the email i specicified did not received the the tes mail