[SOLVED] Problem registering a new user, button does nothing

[TDsouza]

I have installed prestashop in a test directory on my domain. Something like this www.domain.com/prestashop/. Things were working great till I tried registering as a new user.

 

Basically I click on "account" on top which took me to

http://domain.com/prestashop/index.php?controller=authentication

 

This displayed two boxed

1. Register new user with a text box for email address and a submit button.

2. Login with two text boxed for username and password along with a submit button.

 

I tried adding my email address and clicking on the submit button. However when I do this, nothing happens. I have no idea why.

 

Additionally I tried going to Back office->Advanced Parameters->Email

 

and tried running test mails with different options (smtp and php mail()). One of the errors I encountered was Sending failed using mail() as PHP's default mail() function returned boolean FALSE.

 

However I have php scripts on the same server that work. What could possible be the issue.

Edited August 19, 2013 by vekia (see edit history)

[vekia]

the problem is probably related to the ajax script error (js parse error or error related to the php script parse)

please check browser console log for more informations, if any error appear there - please paste error contents here

[TDsouza]

the problem is probably related to the ajax script error (js parse error or error related to the php script parse)

please check browser console log for more informations, if any error appear there - please paste error contents here

 

Ok, im using firebug, and the console showed me nothing, but then I enabled all they types of error and warning messages from the console. After this, clicking on submit provided me with some errors that I have attached here.

Edited August 19, 2013 by TDsouza (see edit history)

[vekia]

is there any chance to test your website? if so, please share the url.

for now im totally lost, it's hard to say what's goin on without little investigation

[TDsouza]

is there any chance to test your website? if so, please share the url.

for now im totally lost, it's hard to say what's goin on without little investigation

 

Fine, Here's the link directly to the sign up/login page

http://sunlabs.in/buyjaldi/index.php?controller=authentication&back=my-account

[vekia]

i checked your website.

it's because you removed (commented) center column.

[TDsouza]

i checked your website.

it's because you removed (commented) center column.

 

Oh ok, I had done that to change the layout on the other pages, what is it that needs the center column?? I mean is it javascript, jquery etc? Or php??? Would wrapping the contents of authentication.tpl with a center column div fix it???

[TDsouza]

i checked your website.

it's because you removed (commented) center column.

 

Ok I've tried wrapping the contents of authentication.tpl with a center column div and it worked. I'd still like to know if there are any possible side effects to this approach. Thanks for the time and effors you have put into fixing this issue.

[vekia]

it's because when you creating new account and hit "create" button, the script make a ajax call (validation of the email address). If everything is okay with email, then jquery APPEND new form with fields to register to the "center" column.

 

it's necessary in this case to have it (id="center_column")

[TDsouza]

it's because when you creating new account and hit "create" button, the script make a ajax call (validation of the email address). If everything is okay with email, then jquery APPEND new form with fields to register to the "center" column.

 

it's necessary in this case to have it (id="center_column")

 

Yes I have added a div with the same ID and it now works fine. Thanks a lot for all the assistance.

[vekia]

you're welcome

glad that i could help you in this case

 

im going to mark this topic as [solved]

 

best regards

[TDsouza]

you're welcome

glad that i could help you in this case

 

im going to mark this topic as [solved]

 

best regards

 

Sorry to be asking this after the query is solved but may I know how did you go about finding out that the issue was id="center_column"??? I'v bumped into a similar problem with layered navigation and wanted to try and fix it my self before posting on the forum.

[vekia]

i just know the authentication jquery script

after pressing the "create account" button the ajax query looking for div with id="center_column".

If this div exist - script automatically change the contents of this div with ajax query results.

 

 

so i checked sources of your website and i've noticed that you haven't got center column.

[TDsouza]

i just know the authentication jquery script

after pressing the "create account" button the ajax query looking for div with id="center_column".

If this div exist - script automatically change the contents of this div with ajax query results.

 

 

so i checked sources of your website and i've noticed that you haven't got center column.

 

 

Ohh Ok thanks again..

[kerryzhao]

Hello, I have the same problem. Could you please tell me how to add the code? 

Thanks in advance.

[vekia]

Hello, I have the same problem. Could you please tell me how to add the code? 

Thanks in advance.

it will be much easier if you will share url to your store.

i will check it then

[javitineo]

Hi! i've read the thread, because it also happens to me, but the solution doesn´t fit. I give you the url if you please could check it.

Thank you!

http://tinyurl.com/mrhz2om 

[javitineo]

hi again! ive solved it.

i was using another theme (not default) and it has not the next line:

<script src="/themes/default/js/tools/statesManagement.js">

[vekia]

yes i can confirm that it works

i can fill first field (with email) then press button to create account

[fishordog]

i have similar problem. When i hit enter first time while registering it does nothing and just refreshes the page. When i enter email second time it takes me to the next step of the registration. Any ideas why this happening?