ggupta77 Posted August 17, 2013 Share Posted August 17, 2013 I am not able to use product tabs to edit product details such as price, images,features etc. I am getting an error message "Some tab were not loaded correctly, would you like to reload again?". It was working fine but from some last few days when I added products from more than 100, i am getting such type of errors. I checked the error logs also I am getting this type of error messsage every time. mod_fcgid: ap_pass_brigade failed in handle_request_ipc function Please help me out to get out of this problem. Regards Gaurav Link to comment Share on other sites More sharing options...
vekia Posted August 17, 2013 Share Posted August 17, 2013 can you show your browser console log? (ctrl shif J in chrome browser) Link to comment Share on other sites More sharing options...
ggupta77 Posted August 17, 2013 Author Share Posted August 17, 2013 Please find the attached error log files. 0f5a6271-error.txt 34e7fc4e-error.txt error-log1.txt Link to comment Share on other sites More sharing options...
vekia Posted August 17, 2013 Share Posted August 17, 2013 it looks like problem with fast CGI, check this stackoverflow thread: http://stackoverflow.com/questions/12477627/mod-fcgid-ap-pass-brigade-failed-in-handle-request-function the answer is: You can either raise PHP_FCGI_MAX_REQUESTS (in the wrapper) or limit FcgidMaxRequestsPerProcess to 500. so the problem is strictly related to the server settings Link to comment Share on other sites More sharing options...
ggupta77 Posted August 17, 2013 Author Share Posted August 17, 2013 Hi I have one more concern. I was checking my configuration parameters and I found that there is some error there In optional parameters: an error message is coming Please see the attached image Link to comment Share on other sites More sharing options...
vekia Posted August 17, 2013 Share Posted August 17, 2013 everything depends on hosting where you are. moreover magic quotes php settings param is DEPRECATED in php 5.3 and REMOVED from php 5.4 it mean, that you don't have to worry. Link to comment Share on other sites More sharing options...
ggupta77 Posted August 18, 2013 Author Share Posted August 18, 2013 It looks like there is some issue with prestashop code end also. Please check this link.. http://www.prestashop.com/forums/topic/188879-some-tabs-were-not-loaded-correctly-pop-up/ http://forge.prestashop.com/browse/PSCFV-6208 http://forge.prestashop.com/browse/PSCFV-4127 Please suggest something. regards Gaurav Link to comment Share on other sites More sharing options...
vekia Posted August 18, 2013 Share Posted August 18, 2013 problem you mentioned can have many causes such as problems with the script (eg parsing errors) or as in your case, the configuration of certain server parameters Link to comment Share on other sites More sharing options...
Mr.Bean_S Posted August 18, 2013 Share Posted August 18, 2013 I am getting an error message "Some tab were not loaded correctly, would you like to reload again?". I had the exact same problem for one of my products but none of the other products were affected. Really whish I remembered how I solved it. If you don't have this problem for all products you could try and duplicate the product with the problem and find out if the error is inheritated. Not that I solved it like that, but it's simple to test. Link to comment Share on other sites More sharing options...
ggupta77 Posted August 19, 2013 Author Share Posted August 19, 2013 I am having this problem for all the products. No single product tab is functioning properly. Link to comment Share on other sites More sharing options...
vekia Posted August 19, 2013 Share Posted August 19, 2013 have you tried to contact with your hoster? problem is strictly related to the server configuration (your host use fast cgi) and youv'e got problem with PHP_FCGI_MAX_REQUESTS. So all of the tabs doesn't work Link to comment Share on other sites More sharing options...
ggupta77 Posted August 19, 2013 Author Share Posted August 19, 2013 I have contacted them several time but they keep on saying one thing that everything is going fine at their end. I think this need to be resolved from code. If possible, could you please provide some code changes to resolve this problem?? Link to comment Share on other sites More sharing options...
Maryr4277 Posted August 21, 2013 Share Posted August 21, 2013 I am having this problem too, and it just started yesterday. I have called the hosting service and they say all is going well on their end. My developer is out of town until tomorrow, and I would like to get this problem solved asap. Our front end is also running slowly. "Some tabs was not loaded correctly. Would you like to reload them" and no matter if you click OK or cancel, nothing happens. Link to comment Share on other sites More sharing options...
ggupta77 Posted August 21, 2013 Author Share Posted August 21, 2013 I am also using godaddy server. And this issue is related to mod_fcgi and mod_security due to which admin block is not working fine. I found some code on godaddy forum ticket. I added this code at the top of .htaccess in webroot folder and now my tabs are working fine addhandler x-httpd-php-cgi .php4 addhandler x-httpd-php5-cgi .php addhandler x-httpd-php5-cgi .php5 Please try this if this works for you. Link to comment Share on other sites More sharing options...
vekia Posted August 21, 2013 Share Posted August 21, 2013 ggupta77 you've got shared host there? Link to comment Share on other sites More sharing options...
ggupta77 Posted August 21, 2013 Author Share Posted August 21, 2013 yeah, its a shared hosting hosted by godaddy.com Link to comment Share on other sites More sharing options...
jojopais Posted September 8, 2013 Share Posted September 8, 2013 I have been having this same problem. Very annoying. How can I fix this? My client is using Total Choice Hosting. I have tried making a change to the defines.inc.php file by changing define('_PS_MODE_DEV_', false); to define('_PS_MODE_DEV_', true); because I found this on the forum. But it did not help. Do you think it might be the hosting company? If so what do I need to ask them to do on their end. I am suppose to take this shop live in 2 weeks and I cannot turn this over to the client with this bug. Thanks, Jo Link to comment Share on other sites More sharing options...
jojopais Posted September 8, 2013 Share Posted September 8, 2013 (edited) I forgot to add my error log. Here is my error log from the server. Every time I try to add a new product the tab pops up that says: Some tabs was not loaded correctly. Would you like to reload them? Here is the ERROR Log from the server: [sun Sep 08 12:30:53 2013] [error] [client 74.178.241.112] client denied by server configuration: /home/XXXXXX/public_html/shop.lilangelpetboutique.com/adminXXXX/index.php, referer: http://shop.lilangelpetboutique.com/adminXXXXX/index.php?controller=AdminProducts&id_category=5&addproduct&token=d0db4f0207f23c197fae657a1280660c [sun Sep 08 12:30:53 2013] [error] [client 74.178.241.112] File does not exist: /home/XXXXX/public_html/shop.lilangelpetboutique.com/403.shtml, referer: http://shop.lilangelpetboutique.com/adminXXXXX/index.php?controller=AdminProducts&id_category=5&addproduct&token=d0db4f0207f23c197fae657a1280660c [sun Sep 08 12:30:53 2013] [error] [client 74.178.241.112] client denied by server configuration: /home/XXXXXX/public_html/shop.lilangelpetboutique.com/adminXXXXXX/index.php, referer: http://shop.lilangelpetboutique.com/adminXXXXXX/index.php?controller=AdminProducts&id_category=5&addproduct&token=d0db4f0207f23c197fae657a1280660c [sun Sep 08 12:30:53 2013] [error] [client 74.178.241.112] File does not exist: /home/XXXXXX/public_html/shop.lilangelpetboutique.com/403.shtml, referer: http://shop.lilangelpetboutique.com/adminXXXXX/index.php?controller=AdminProducts&id_category=5&addproduct&token=d0db4f0207f23c197fae657a1280660c ___________________________________ Thanks for any advice: Jo Edited September 9, 2013 by jojopais (see edit history) Link to comment Share on other sites More sharing options...
dalich Posted July 27, 2014 Share Posted July 27, 2014 addhandler x-httpd-php-cgi .php4addhandler x-httpd-php5-cgi .phpaddhandler x-httpd-php5-cgi .php5 to the .htaccess file made no difference for me. I have Godaddy shared hosting and they do not have a solution yet. Anyone had any luck on GoDaddy shared hosting? Link to comment Share on other sites More sharing options...
vekia Posted July 27, 2014 Share Posted July 27, 2014 goddady changed recently something in their settings, a lot of pages are crashed now Link to comment Share on other sites More sharing options...
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