weasel69 Posted August 17, 2013 Share Posted August 17, 2013 I've installed a fresh install of Prestashop on my live domain ... everything went through perfectly ... got to the last step which told me to delete the install folder (which I did). But when going to my site I get the following errors : In Firefox - Firefox has detected that the server is redirecting the request for this address in a way that will never complete. In Chrome - This webpage has a redirect loop I tried a fresh install on my local host and it all worked perfectly fine Any ideas what this could be. Link to comment Share on other sites More sharing options...
weasel69 Posted August 18, 2013 Author Share Posted August 18, 2013 Anybody? I really need to get this problem sorted ... I've tried 3 different domains and get the exact same error on all of them, so it is not a domain setup issue. Please Link to comment Share on other sites More sharing options...
NemoPS Posted August 19, 2013 Share Posted August 19, 2013 Hi, I assume all domains are on the same server right? Did your host match all of the installation requirements or were you missing something from the list? Server specs? Link to comment Share on other sites More sharing options...
weasel69 Posted August 19, 2013 Author Share Posted August 19, 2013 Hi Nemo, thanks for the reply Yes, all domains are on the same server. Which installation requirements are you reffering to? Which list? This is my first Prestashop setup, so please excuse if my question is a bit dumb Link to comment Share on other sites More sharing options...
NemoPS Posted August 19, 2013 Share Posted August 19, 2013 I mean, before installing you have a list of things prestashop recommends with green marks. Did you have any red mark? Also, can you access the back office? Is there any htaccess file in your root? You can try deleting that as well Link to comment Share on other sites More sharing options...
weasel69 Posted August 19, 2013 Author Share Posted August 19, 2013 I can't remember whether there were any red marks ... I'll have to check on that I can access the back office, but the layout and formatting is all screwed up. I already deleted the .htaccess file in the root Link to comment Share on other sites More sharing options...
NemoPS Posted August 19, 2013 Share Posted August 19, 2013 Broken layout? Hm. Can you check you you have any .css file in the resources panel of the browser console? If not, can you check the html and see where is the stylesheet supposed to be? Might be a clue Link to comment Share on other sites More sharing options...
weasel69 Posted August 19, 2013 Author Share Posted August 19, 2013 Here comes my noobness again ... but how do I "check the .css in the resources panel" ... and which html do I check? Link to comment Share on other sites More sharing options...
NemoPS Posted August 19, 2013 Share Posted August 19, 2013 Hi f12, you'll see the console popping up. THe first tab should display your html, check and see if you can find any link rel="sylesheet" and the url it's pointing to. Then click on the resources tab and look for stylesheets, it should display a list of the included css files Link to comment Share on other sites More sharing options...
weasel69 Posted August 19, 2013 Author Share Posted August 19, 2013 (edited) Hi Nemo, I redid the whole installation now from scratch, and I don't see the list with green and red marks you're talking about ... however, when logging into the back office I see the attached, see below (that resembles the red and green you spoke about) I did a whole new installation (without any error or warnings), on the following test domain : [link removed] You can access the back office by [link removed] ... to see what I mean by the layout is all messed up Edited August 20, 2013 by weasel69 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted August 19, 2013 Share Posted August 19, 2013 uhm, actually I mean during installation. At step...was it 2? I believe step 2, you have a configuration check before proceeding, to see if you meet al parameters. See my video here at about min 6:00 http://nemops.com/prestashop-101-day-1-installing-prestashop/ Link to comment Share on other sites More sharing options...
weasel69 Posted August 20, 2013 Author Share Posted August 20, 2013 I saw there is a "Compatibility" step (after accepting the T&C's), but my installation just skips past it and goes to the next step ... thought it was because by server/domain is compatible (no issues)? Link to comment Share on other sites More sharing options...
NemoPS Posted August 20, 2013 Share Posted August 20, 2013 Uh, well at that point I assume everything is okay on that side, yes Link to comment Share on other sites More sharing options...
weasel69 Posted August 20, 2013 Author Share Posted August 20, 2013 I would think so ... otherwise the installation surely would have stopped and highlighted the incompatibility issues? Link to comment Share on other sites More sharing options...
weasel69 Posted August 20, 2013 Author Share Posted August 20, 2013 Nemo, I see in your video tutorial, that you are using an older version of Prestashop ... where can I get those install files? Let me try to install the older version and then upgrade Link to comment Share on other sites More sharing options...
PascalVG Posted August 20, 2013 Share Posted August 20, 2013 (edited) Hi weasel, Older version can be downloaded here: http://www.prestasho...lopers-versions Did you download your current version from the prestashop site, or somewhere else? If somewhere else, try the official release from the page mentioned above. My 2 cents, pascal. Also, check your host's requirements: http://www.prestashop.com/en/system-requirements Edited August 20, 2013 by PascalVG (see edit history) 1 Link to comment Share on other sites More sharing options...
weasel69 Posted August 20, 2013 Author Share Posted August 20, 2013 (edited) Hi Pascal, I've downloaded the current version (1.5.4.1) from www.prestashop.com Thanks for the link to the older versions and the system requirements I've tried installing version 1.5.3.1 tonight, but the installation kept on crashing 15% through while creating the database. I've sent the system requirements on to my Server Admins. Waiting on their reply Edited August 20, 2013 by weasel69 (see edit history) Link to comment Share on other sites More sharing options...
weasel69 Posted August 21, 2013 Author Share Posted August 21, 2013 Ok so I enabled the following in my php.ini on my server GD cURL SimpleXML SOAP Can't find MemCached myCrypt Now I get the following error : CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. Any new ideas? I really, really, really need to get this site running, ASAP Link to comment Share on other sites More sharing options...
NemoPS Posted August 21, 2013 Share Posted August 21, 2013 uhm... I assume is an IIS based server, correct? Link to comment Share on other sites More sharing options...
weasel69 Posted August 21, 2013 Author Share Posted August 21, 2013 Yes it is Link to comment Share on other sites More sharing options...
NemoPS Posted August 21, 2013 Share Posted August 21, 2013 try this http://perlmonks.org/?node_id=165253 as suggested here http://stackoverflow.com/questions/7117514/the-specified-cgi-application-misbehaved-by-not-returning-a-complete-set-of-htt Link to comment Share on other sites More sharing options...
weasel69 Posted August 22, 2013 Author Share Posted August 22, 2013 Can't say that I really know what to do with that information? Link to comment Share on other sites More sharing options...
PascalVG Posted August 23, 2013 Share Posted August 23, 2013 For endless loops, this maybe helps: https://support.mozilla.org/en-US/questions/938531 My 2 cents, pascal Link to comment Share on other sites More sharing options...
weasel69 Posted August 23, 2013 Author Share Posted August 23, 2013 (edited) So I had the server admin of the server where my domain is hosted have a look at this problem ... after long searching and scratching, he changed the Canonical URL setting in the back office to "No" ... now the site kind of load ... I can see some of my menu's and items, but there is NO formatting or layout www.sleepingcouchandsofa.co.za/shop Edited August 23, 2013 by weasel69 (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 23, 2013 Share Posted August 23, 2013 Hi weasel69, what are your settings under Advance Parameters>Performance ? Especially the ones that deal with caching, and recompiling. Link to comment Share on other sites More sharing options...
weasel69 Posted August 24, 2013 Author Share Posted August 24, 2013 (edited) Hi weasel69, what are your settings under Advance Parameters>Performance ? Especially the ones that deal with caching, and recompiling. Smart cache for CSS = Keep CSS as original Smart cache for Javascript = Keep Javascript as original Minify HTML = Keep HTML as original Compress inline Javascript in HTML = Keep inline Javascript as original Apache optimization = No Use cache = No Edited August 24, 2013 by weasel69 (see edit history) Link to comment Share on other sites More sharing options...
weasel69 Posted August 24, 2013 Author Share Posted August 24, 2013 (edited) My shop runs within a directory on my domain [www.sleepingcouchandsofa.co.za/shop] Under SEO & URLs my setting looks like follows : Shop domain : www.sleepingcouchandsofa.co.za SSL domain : www.sleepingcouchandsofa.co.za Base Url : /shop Is that correct? It MUST be, because some of my pictures are showing ... it just seems to not load the template layouts and stuff Edited August 24, 2013 by weasel69 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted August 26, 2013 Share Posted August 26, 2013 I checked the site... all css urls point to the correct files! BUT! All of the included files get a 500 error. There is something wrong with the server, can you try turning on errors if you didn't do it? (just read my signature ) Link to comment Share on other sites More sharing options...
weasel69 Posted August 30, 2013 Author Share Posted August 30, 2013 I ended up moving this domain to an Linux server ... redid the the installation ... and all is working 100% now Seem like there is some Windows server configuration that Prestashop doesn't like? Link to comment Share on other sites More sharing options...
Kias Tech Pvt Ltd Posted September 28, 2015 Share Posted September 28, 2015 Hello Guys, I too came across the same error. I tried all the solutions mentioned here, i turned off SEO Urls from BO, also deleted .htaccess file, and did a lot more. But after a bit of research and experiments, finally i found out the solution. Reason for problem : Once we migrate from test/development servers to live servers, we also move from directory to main site. Then we make changes in ps_shop_url table. Here we update domain , domain_ssl and physical_url. Mostly here is where problem comes from. We tend to leave physical url field empty, as we think we have hosted it on root folder. But here are the settings the you should do : 1) domain : make sure that your domain doesn't have '/' in the end, For ex. don't keep it abcd.com/ , just make it abcd.com 2) domain_ssl : again, make sure there is no '/' in the end of url 3) physical_url : just put a "/" there. Voila.. Problem Solved. If you find this solution helpful, Do take time to visit our website Kias Technologies Pvt. Ltd. We provide Website Design, Development Services, Graphic Design Services outsourced from USA,Dubai and India We have clients for Website Development in New Jersey and Dubai and have 5 star rated service. Link to comment Share on other sites More sharing options...
PhilCorleone Posted October 2, 2015 Share Posted October 2, 2015 I ended up moving this domain to an Linux server ... redid the the installation ... and all is working 100% now Seem like there is some Windows server configuration that Prestashop doesn't like? I'm working on both nginx and IIS. They are flawless. I assume your issue was as simple as redirection settings in IIS or just a "/". Glad to hear that your problem got solved. Link to comment Share on other sites More sharing options...
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