cat1999 Posted August 16, 2013 Share Posted August 16, 2013 (edited) Hi All, Since Monday we have not been receiving any orders to our websites via our PayPal module. We use the PayPal Europe module and have the PayPal Pro account (UK) which has been working correctly then all of a sudden we have stopped receiving orders. We get the payment in our PayPal account just no order in the Prestashop back office. At the moment we are manually verfiying orders which is not ideal. We have also upgraded to the latest version of PayPal Europe 5.3.8 but we still encounter the same error. The below dreaded 500 error comes up once you confirm your payment (see attached): "The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete." Just to confirm if you pay via the PayPal module (pay by card) the payment goes through and the customer is shown the PayPal transaction ID and usual information but crutially it does not redirect to the order-confirmation.php page? It is when you pay via your PayPal account and click on return to merchant website link that takes you back after payment that we see this 500 error with redirect eternal loop issue. However, I am guessing the 500 error and page not redirecting after payment is all connected to the same issue. Because of this final error the payment to order is not complete and the order does not validate. Please can anyone help with this issue it is affecting 6 of our stores running on PS 1.4.4 - 1.4.11 across two dedicated servers, but annoyingly we have one website that is working fine and the settings are all the same. Thanks in advance! Edited August 16, 2013 by cat1999 (see edit history) Link to comment Share on other sites More sharing options...
cat1999 Posted August 16, 2013 Author Share Posted August 16, 2013 (edited) Incase it is of any significance it looks like this issue started around 2am (GMT) on 11th August 2013. Edited August 16, 2013 by cat1999 (see edit history) Link to comment Share on other sites More sharing options...
tomerg3 Posted August 16, 2013 Share Posted August 16, 2013 Has anything changed on the server? Did you install any new modules/ made any modifications? Do you still get that error if you try to paste the URL to a new browser? what about if you replace the double // with only 1? Link to comment Share on other sites More sharing options...
cat1999 Posted August 18, 2013 Author Share Posted August 18, 2013 Hi, Thanks for getting back to me, I have answered your questions below. Has anything changed on the server? - We did upgrade from PHP 5.2 to 5.4.17 Did you install any new modules/ made any modifications? - We recently had a module updated by a developer on one of our sites but this site is working strangely but the other sites are not, where we made the upgrade ourselves for the same module. Do you still get that error if you try to paste the URL to a new browser? what about if you replace the double // with only 1? - The problem still exists if paste in to a new browser or if we remove the second / Thanks Link to comment Share on other sites More sharing options...
tomerg3 Posted August 19, 2013 Share Posted August 19, 2013 If it affects all the shops you have on the same server, then it's most likely related to the PHP upgrade you made. I suggest taking a look at the main apache log to see the exact error. Link to comment Share on other sites More sharing options...
cat1999 Posted August 20, 2013 Author Share Posted August 20, 2013 Thanks for getting back (annoyingly) we have one site on the same server that is working absolutely fine and the main error logs don't appear to show anything of interest. Back to the drawing board on this issue I think! Link to comment Share on other sites More sharing options...
cat1999 Posted August 20, 2013 Author Share Posted August 20, 2013 Looks like Prestashop have released an updated version of the Paypal Europe module (v3.5.8) today. I will try this new update... fingers crossed! Link to comment Share on other sites More sharing options...
cat1999 Posted August 20, 2013 Author Share Posted August 20, 2013 (edited) The PayPal Europe module v3.5.8 updated 20/08/13 has fixed the issue (somehow) so this ticket can now be closed. Thanks Edited August 20, 2013 by cat1999 (see edit history) 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 28, 2013 Share Posted August 28, 2013 Hi cat1999, that is good to hear. Sorry I wasn't able to get back to your PM! I'll go ahead and mark this as SOLVED. Happy Selling! Link to comment Share on other sites More sharing options...
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