Lost password email isn't showing up in inbox

[[email protected]]

Hi,

 

I'm using bluehost as my server for my website. I have lost my password to my backoffice and use an email I set up on bluehost as my log-in email for my back office. Whenever I click the 'lost password' button, I type in the email I generally use to log in. It then tells me it has sent the new password to the email account (which I can get into) and yet, when I log into the email account, there is no new email containing a new password.

 

Is this a prestashop issue or a server/bluehost issue? And if it is a prestashop issue, how might I go about finding this email and the new password?

 

Thanks for any help!

[tsandeep]

make it php mail function or mail's are going in spam...................

Edited August 13, 2013 by tsandeep (see edit history)

[[email protected]]

Can you explain in further detail "make it php function"

 

Also, mail isn't going into spam folder.

 

Thanks

[safa]

bluehost good hosting service for prestashop. you can chance password via phpmyadmin.

please read this blog post.

http://www.webhostinghub.com/support/edu/prestashop/302-reset-admin-password

[[email protected]]

Worked like a charm. Thanks so much.

[vekia]

thanks for information that safa's solution works for you,

anyway, problem with mail is solved? or still the same?

[safa]

Worked like a charm. Thanks so much.

you're welcome,

i'am glad for you .