Got a new problem

[scenteddelights]

Heyya everyone, i've got a problem and i'm not sure why its occuring or what could be causing it. so i have my site www.scenteddelightcandles.com and i'm now adding products, however i am running to an error where any time i hit the green save button....or.....hit the product image or view more of the product i get this following error.

 

The website encountered an error while retrievinghttp://scenteddelightcandles.com/admin-1375675643/index.php?controller=AdminProducts&token=f5a9669096880178a03f803f9ef1f8dd&id_product=8. It may be down for maintenance or configured incorrectly.

 

Reload this webpage.

Press the reload button to resubmit the data needed to load the page.

Error code: 500

 

 

Could someone tell me what is causing this please or what i need to do to fix this. thanks

Edited August 13, 2013 by scenteddelights (see edit history)

[swsindonesia]

Hello,

 

Unfortunately that's a back-office link, I can't take a look at it.

However, a 500 error is usually logged in your web server error log, as usual this will be the very first place to look.

Do you have your site in hosting provider ? You can check the error log by going in to the control panel.

[vekia]

follow steps described here: http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/

 

after that, if any additional information appear (error code) please paste it here

[stottycabanas]

Try this (no guarantees, though!):

1. Turn the smarty cache off (Advanced Parameters/Performance)
   
2. Clear the cache (delete contents of /cache/smarty/cache)
   
3. Make your product changes
   
4. Turn the smarty cache back on
   

[scenteddelights]

a new popup comes up when i go into the products page now. This started before anything was done.

 

Some tabs was not loaded correctly, do you want to reload them?

 

 

I also did the remove cache from smarty...no changes...i turned on the errors like you said vekia nothing comes up....however while going into advance parameters/performance i do have a red error bar at the top saying

 

This functionality has been disabled.

Edited August 13, 2013 by scenteddelights (see edit history)

[vekia]

you use any additional module which create additional tab on product edit page?

[scenteddelights]

yes to add videos to the product page, but it works seperately, i create the product then go into that module and add video to a specific product.

[scenteddelights]

sooooo....should i delete it and reinstall later on after all products are on

[swsindonesia]

Hi, you can try disable the module first, and see if the problem persists.

[scenteddelights]

ok seriously this is getting annoying, i can't get rid of this error. i have disabled and deleted some of the third party modules that would go on the product page such as the social buttons like pintrest, twitter, email someone, etc. but everytime i hit the save or the save and stay button on the product page i get the error. Is there any solution now to get this out so it just saves regularly. Now i can hit the back button and after i get the error and the stuff that i have put is saved, which is weird. Can someone lend me a hand please??

[El Patron]

back office-->advanced parms-->configuration

 

scroll down to 'check configuration'

 

does it look like this?

http://screencast.com/t/Nz9gnvOwH3eV

[scenteddelights]

no they do not i have this

 

Check your configuration

Required parameters: OK

Optional parameters: Please fix the following error(s)

• register_globals
  

[scenteddelights]

just noticed under it have this aswell:

Changed/missing files have been detected

Missing files (1)

• .gitignore
  

Updated files (27)

• CONTRIBUTORS.md
  
• admin-1375675643/themes/default/template/helpers/form/form.tpl
  
• config/defines.inc.php
  
• config/xml/modules_list.xml
  
• modules/blockcms/blockcms.tpl
  
• modules/blockcontact/blockcontact.tpl
  
• modules/editorial/homepage_logo_1.jpg
  
• modules/homeslider/js/homeslider.js
  
• modules/mailalerts/mailalerts.php
  
• modules/mailalerts/mails/en/customer_qty.html
  
• modules/mailalerts/mails/en/customer_qty.txt
  
• modules/mailalerts/mails/en/new_order.html
  
• modules/mailalerts/mails/en/new_order.txt
  
• modules/mailalerts/mails/en/productoutofstock.html
  
• modules/mailalerts/mails/en/productoutofstock.txt
  
• modules/mailalerts/mails/es/customer_qty.html
  
• modules/mailalerts/mails/es/customer_qty.txt
  
• modules/mailalerts/mails/es/new_order.html
  
• modules/mailalerts/mails/es/new_order.txt
  
• modules/mailalerts/mails/es/productoutofstock.html
  
• modules/mailalerts/mails/es/productoutofstock.txt
  
• modules/mailalerts/mails/fr/customer_qty.html
  
• modules/mailalerts/mails/fr/customer_qty.txt
  
• modules/mailalerts/mails/fr/new_order.html
  
• modules/mailalerts/mails/fr/new_order.txt
  
• modules/mailalerts/mails/fr/productoutofstock.html
  
• modules/mailalerts/mails/fr/productoutofstock.txt
  

[tdr170]

a new popup comes up when i go into the products page now. This started before anything was done.

 

Some tabs was not loaded correctly, do you want to reload them?

 

 

I also did the remove cache from smarty...no changes...i turned on the errors like you said vekia nothing comes up....however while going into advance parameters/performance i do have a red error bar at the top saying

 

This functionality has been disabled.

 

This message usually appears when the shop has been put in DEMO mode, check the defines.inc.php file for demo mode and make sure it is set to false. (line 46)

 

 

For the optional parameters this is an issue with your PHP.ini file make asure the following settings are set.

 

register_globals = Off

magic_quotes_gpc = Off

allow_url_fopen = On

 

If you can not edit the file yourself call your host and ask them to make the changes if they can not or won't let us know and we will post a php.ini file that you can place in the root of your shop, (providing your host allows)

[scenteddelights]

i get what your saying kinda, i have never put the store into demo mode. I need direction on where to go and i can find the file. i can edit my back files all i want just need to know the path to get there.

 

Thanks

[tdr170]

For checking to make sure your not in demo mode use your FTP and go to the config folder and edit the defined.inc.php file and check line 46.

 

The other optional parameters is part of your PHP.ini file that is part of your server and can sometimes be edited, this depends on your host, some host have a PHP.ini file they place in the root of your shop.

On my host I can edit the file under CGI & Scripting support some host just have an Icon that states php or php.ini.

This is located in your host control panel, who is your host.

[tdr170]

Who is your host, Go to the control panel and look for php configuration or something similar.

[designerfort]

a new popup comes up when i go into the products page now. This started before anything was done.

 

Some tabs was not loaded correctly, do you want to reload them?

 

I also did the remove cache from smarty...no changes...i turned on the errors like you said vekia nothing comes up....however while going into advance parameters/performance i do have a red error bar at the top saying

 

This functionality has been disabled.

 

go to controller folder from root and find adminmodulescontroller.php file and comment or remove these if condition 

it will enable to successfully install the module

 

if (_PS_MODE_DEMO_)

{

$this->errors[] = Tools::displayError('This functionality has been disabled.');

return;

}