Paypal Email for customer is sent to merchant !

[zAy]

Hello,

When i choose paypal as payment option , and redirected to paypal website, all info (cart and customer) are well submitted.. but after payment success, i (the merchant) receive both emails confirmation from paypal, one is normally for me, telling that a customer paid me, and the other should go to customer telling him he paid the merchant..

 

I searched all the paypal module's php files, but all seem submitting the correct customer email address.. so i don't understand why i am receiving both emails from [email protected]...

 

PS: credit card i am using is not same registered in my paypal account.

 

 

PS 1.5.4.1

[bellini13]

check the paypal transaction details (log into Paypal) and confirm what the seller and buyer emails are. Prestashop is not sending the emails, Paypal is.

[zAy]

Hi Bellini, thank you for your prompt answer,,,

 

I have checked within paypal.. all info are ok.. customer email is correct, even in both emails i receive.. so PS is submitting the correct emails.. but i'm still receiving the customer intended email to my inbox..

 

I still think this is a PS issue.. the emails i receive are from [email protected].. but in the TO field.. one is for me (name and email correct) and the other is for customer's name but my website email..

 

This means, the owner of the merchant email has become the customer ... if you know what i mean..

 

Thanks again..

 

Paypal module version 3.5.7

[bellini13]

But again, Paypal sends the emails, not Prestashop. Prestashop does not have control over who or what emails are received, outside of the Prestashop new order emails, which you have already confirmed these are not.

 

I would suggest you reach out to Paypal to determine why they are sending the email to both customer and merchant. Perhaps this is a profile setting on your merchant account.