[solved] Image display problems

[saltwatermedia]

Hello,

 

I am about to pull my hair out! I have installed version 1.5.4 and everything is working perfectly with the exception of the product images.

 

I can successfully upload the images but all that displays is a box with a question mark inside.

 

Can someone please help me before I break the computer? My site is www.saltwatermediallc.com/presta

 

THANK YOU!

 

 

Patty

[Paulito]

Good morning,,

 

It would help if you could post image url

 

Have you regenerated images

 

Check friendly urls in preferences

 

Paul

Edited August 10, 2013 by perfumeskunk (see edit history)

[saltwatermedia]

Yes, have regenerated images and have checked friendly urls in preferences.

 

http://saltwatermediallc.com/presta/index.php?id_product=9&controller=product

[stottycabanas]

Oops!

 

This is the image tag in question:

 

<img width="1" height="1" title=""Samuel Smythe" by Andrew Heller" id="bigpic" alt=""Samuel Smythe" by Andrew Heller" src="http://saltwatermedi...rge_default.jpg" complete="complete" jQuery17207453238689249934="13"/>

 

So two points:

1. There is a tiny box above the facebook icon - as indicated above, this is 1px high x 1px wide, so that will need changing.
   
2. Is the 'large_default' image present in the location indicated?
   

[saltwatermedia]

I don't understand where to go to edit the tiny box above the Facebook icon you reference. Under "preferences" and "images" there is an entry "_large" to display under products. It is set for 200x200 px.

 

THANK YOU so much for helping me - I have exhausted every option to resolve this problem.

[benjamin utterback]

You imported data using CSV? Where are the images located in your img folder? Can you tell us the names of those folders and subfolders that contain the images.

 

Next, at Preferences>Images in you back office, make sure that they match the folder names in your FTP or Cpanel that contain the images.

[saltwatermedia]

I uploaded the graphics within the product description section of the shop. The files appear in public_html/saltwatermediallc.com/presta/img/cms

 

How do I change the folder names at the preferences>images section? I don't see an option for that.

[benjamin utterback]

All of your image files are within that folder?

 

Can you take a screenshot of the preferences>images .. The first box that has all the checkmarks in it.

[saltwatermedia]

yes, the images I have posted are all in this folder.

[xEL]

i have the same problem

this is my screen shot

http://www.prestashop.com/forums/index.php?app=core&module=attach&section=attach&attach_rel_module=post&attach_id=77840

[stottycabanas]

The product images shouldn't be in the img/cms folder - they should be within the img/p folder, using a subfolder structure based on the image number.

 

The image for 'Samuel Smythe' is number 42. So assuming your image preferences had been set before you uploaded the images, then based on your image preferences my understanding is that Prestashop should have placed three images in img/p/4/2/ called 42.jpg (the one you uploaded), 42-images.jpg and 42-_large.jpg.

 

By default, there are 5 types of image generated for a product (small, medium, large, thickbox, home). In your case, you have deleted those image types, and have added the 2 types, 'images' and '_large'.

 

I'm not sure how Prestashop decides which of those 2 to use in place of each of the 5 defaults. Based on the src value in post #4 above, it's still looking for one of the defaults.

 

It would be interesting to know what images you have that start with '42' in img/p/4/2/ and in img/cms/.

[Jiten rash (away)]

http://saltwatermedi...drew-heller.jpg

 

example of src do u have a folder name presta?

Edited August 13, 2013 by Jiten rash (see edit history)

[vekia]

directory /presta/ works well, just take a look: http://saltwatermediallc.com/presta/

[saltwatermedia]

THANK YOU THANK YOU !!!!!!

 

I restored the defaults for the preferences>images and then re-uploaded the image files. It worked like a charm. I can't thank you enough. :) :) :) :)

[vekia]

nice to hear that your issue is fixed now.

im going to mark this topic as [solved]

if you will have any additional questions - feel free to continue discussion here.

 

btw. you know that you can also mark own thread as [solved] ? here is an instruction:

To mark a topic as [solved] :

- Edit the first post of your topic by clicking on the "Edit" button,

- Click on the "Use full editor" button,

- Add the "[solved]" string at the beginning of your topic title and click on the "Submit Modified Post" button.