emergency help , production site , shipping problem

[johnme]

Hi pretashop experts

 

my website is online .. selling prducts . many people alreadu place orders from diffrent places

 

few people like argentina , USA people when they try to order getting this errorr

 

There are no carriers available that deliver to this address.

 

 

How to slove this

 

I see argentina Zone 11

 

here i put my confugation pages screenshots

Edited August 9, 2013 by johnme (see edit history)

[johnme]

please help anyone

[johnme]

please help me some one , customer struck at shipping

[PascalVG]

Hi John,

What PS version?

URL of shop??

 

Do you use advanced stock management?

Do you have warehouses? You have to add carriers to the different warehouses, (so that you know what carrier can ship FROM here).

Does this make sense in some way to your situation? Tell a little more about how you use your shop.

 

 

N.B. Check prices of 15.5 kg-16.00 Zone 23/24. Shouldn't they be 460 instead of 450? :-)

 

My 2 cents,

pascal

[PascalVG]

Another thing that may block the process:

Did you turn on the countries in payments (1.4.x) or Modules->Payments (1.5.x)?

 

You have to select the countries/payment options combinations that can be used (like Paypay not to Argentina, only Bank wire can be used here etc.)

[NemoPS]

Be sure that the south america zone (or wherever you added argentina) is enabled for all carriers

[johnme]

Hi John,

What PS version?

URL of shop??

 

Do you use advanced stock management?

Do you have warehouses? You have to add carriers to the different warehouses, (so that you know what carrier can ship FROM here).

Does this make sense in some way to your situation? Tell a little more about how you use your shop.

 

 

N.B. Check prices of 15.5 kg-16.00 Zone 23/24. Shouldn't they be 460 instead of 450? :-)

 

My 2 cents,

pascal

 

 

Hi PS version is PrestaShop™ 1.4.9.0

Shop url i will send you PM

 

Do you use advanced stock management?

 

Ans : No i don't use any advance stock management system , also i dont know what is stock management system, i just add stock , when i add product in backoffice

 

Do you have warehouses? You have to add carriers to the different warehouses, (so that you know what carrier can ship FROM here).

Ans: hearly telling still i dont know many features in prestashop, also i dont how to configure wearhouses

Tell a little more about how you use your shop.

 

i just few months before start selling my webiste in few days back . i used paypal for payments for orders , few people order from uk , Bulgaria, albania, germany , and few country . i noticed from few days some people form some country saying there is no shipping carrier avaible for this shipping address i dont know why

N.B. Check prices of 15.5 kg-16.00 Zone 23/24. Shouldn't they be 460 instead of 450?

ans: thanks for notice me this . but i try to change the correct value , but when i press save button . this error comes . i dont know why

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

also i see in Cpanel error logs

 

[Fri Aug 09 11:21:04 2013] [error] [client XXX.35.166.XXX] File does not exist: /home1/domainuser/public_html/500.shtml, referer: hxxps://domainshop/shopadmin/index.php?tab=AdminShipping&token=7c474d6dd9f5565e724692c9b5a91306

 

 

 

can you help me , how to solve this error , because my site in ready . many people visting website ,

Edited August 9, 2013 by johnme (see edit history)

[johnme]

Another thing that may block the process:

Did you turn on the countries in payments (1.4.x) or Modules->Payments (1.5.x)?

 

You have to select the countries/payment options combinations that can be used (like Paypay not to Argentina, only Bank wire can be used here etc.)

 

I am using only Paypal in my store accept payment

I see paypal is enabled for all country

[johnme]

Be sure that the south america zone (or wherever you added argentina) is enabled for all carriers

 

Yes . i make new zone called Zone 27

 

I assigned Argentina to Zone 27 , and enabled all zones to Carrier DHl , in my first post , i attache screenshot , please give some idea how to solve ,

[johnme]

please help me anyone

[PascalVG]

Hi John,

I just made a test account (Argentina) and everything up until Paypal payment seems to be ok... Are there countries that ALWAYS have problems?

Edited August 9, 2013 by PascalVG
: added screenshot (see edit history)

[PascalVG]

(P.S. Many of the questions I asked was about PrestaShop 1.5, (Advanced stock, warehouses etc.) So don't worry that you didn't know what I was talking about, as You use 1.4.x :-) )

[johnme]

Hi John,

I just made a test account (Argentina) and everything up until Paypal payment seems to be ok... Are there countries that ALWAYS have problems?

 

For me still shows , the same errors

There are no carriers available that deliver to this address.

 

i send you email id and password for login in pm , can you check in your computer working or not

[PascalVG]

Check my address info I added. Is there anything 'special' that you normally don't add or so?

[johnme]

Check my address info I added. Is there anything 'special' that you normally don't add or so?

 

I also login with the same and same product product i try to order and checkout , but for shows same error, i dont understand the the problem , same country working for you same country not in my computer , also i used to force refrsh the webpage also

[PascalVG]

John,

Has to do with the address NAME. Default the name My address is given.

I checked if it worked with your shipping address, and that did work. I made an extra address with almost an exact copy of the 'My address' and that worked...

 

I went back to My address, and it still didn't work

I edited My address -> My address1, saved and it worked!

Edited back to My address, and still works.

 

My conclusion is that the name of the address isn't kept or so when NOT changed, giving problems when checking out.

 

Let me check the source code...

 

pascal

[PascalVG]

I think a simple solution is to go to translations and every instance of 'My address' to give an empty string.

 

If there's currently no 'translation' string on the right yet, FIRST add some random string, save them, and THEN delete the random text to make an empty string in the translations file.

 

When done, make a new customer as you normally do and see if the 'My address' string is gone. Don't change the name yet, but first add the address info and save without a name. See if it complains. If so, add a name (Try 'My address' :-) ) and see if it can be saved. Then go to a checkout with this customer and see if there's a carrier available.

 

Hope this helps,

pascal

 

Let me know if this works.

Otherwise we have to delete the 'My address' directly in the source code.

 

N.B. Translation process: (1.4.x)

Go to tools->Translation.

1) Choose front office and press the American flag (to 'translate' into 'different English')

find all (Ctrl-F) My address instances. Save file

2) Choose modues and press American flag. Here probably are no translations given yet, so add first a random string 'Myad1' or so), then save. Go back into module translations, and take away Myad1. Save again

Edited August 9, 2013 by PascalVG
: added suggestion where translation needs to be done (see edit history)