iuramado Posted August 8, 2013 Share Posted August 8, 2013 Hello I lost access to my website after deleting several products at once using "delete selection". I got the following message "Some tabs were not loaded Correctly, do you want to reload Them?" Im Given option then click OK or to cancel. But nothing happend. Its very annoying and sometimes shows blank page. It also appeared to me a message of error 500. My hosting says that php's work perfectly and the problem is configuration. I am very concerned about this situation. I appreciate some help. Rui Link to comment Share on other sites More sharing options...
vekia Posted August 8, 2013 Share Posted August 8, 2013 It also appeared to me a message of error 500 turn on error reporting as it is described here: http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/ then if any additional error will appear - just paste the full error code here 1 Link to comment Share on other sites More sharing options...
iuramado Posted August 8, 2013 Author Share Posted August 8, 2013 (edited) Hello Vekia The information that came to me after putting on the line that the file config / config.inc.php on BackOffice was as follows: -------------------------------------------------- ----------------- Warning: Memcache :: getextendedstats () [memcache.getextendedstats]: No servers added to memcache connection in / home / adminhj / public_html / classes / cache / CacheMemcache.php on line 50 Warning: Invalid argument supplied for foreach () in / home / adminhj / public_html / classes / cache / CacheMemcache.php on line 52 Warning: Can not modify header information - headers already sent by (output started at / home / adminhj / public_html / classes / cache / CacheMemcache.php: 50) in / home / adminhj / public_html / classes / Cookie.php on line 317 Warning: Can not modify header information - headers already sent by (output started at / home / adminhj / public_html / classes / cache / CacheMemcache.php: 50) in / home / adminhj / public_html / classes / Cookie.php on line 317 Warning: Can not modify header information - headers already sent by (output started at / home / adminhj / public_html / classes / cache / CacheMemcache.php: 50) in / home / adminhj / public_html / classes / Tools.php on line 142 -------------------------------------------------- ----------------- I disabled Memcached and still can not activate the access site. -------------------------------------------------- ----------------- After a long time trying to open the site system response was as follows: Fatal error: Maximum execution team of 180 seconds exceeded in / home / adminhj / public_html / classes / SpecificPrice.php on line 346 -------------------------------------------------- ---------------- This was the response of hosting: "We checked that php's works perfectly when accessing through its domain. We reviewed the process execution index.php of your domain and see that there are parts of the execution that take forever to take place, so that finally the dying process apache timeout. During this run the process seems it is allocating memory or something similar and eventually dies by what I said before. In short, the problem is being generated by your application and we we do not support that level so we can not help in that regard. You must chart your application and debug or has been making changes on it, review these changes and reverse as it sees fit. At higher, increased RAM consumption are due to accumulate several executions of this script at a time, therefore must review and debug to restore normal operation application." -------------------------------------------------------------------------- I recall that this problem occurred after i have done a delete of 22 products at once. -------------------------------------------------------------------------- Now changed to the module catalog and now I can access the site, but only in that situation. The problem persists (bug) in the product area. What should I do? Edited August 8, 2013 by iuramado (see edit history) Link to comment Share on other sites More sharing options...
iuramado Posted August 9, 2013 Author Share Posted August 9, 2013 After many attempts, I managed to solve the problem: I had a module "Extended Special Products" enable when deleted all the products that were specially priced. For some reason unknown to me, it caused to lose access to the website. Thank you for your attention and keep up the good work or vacation, if that is the case. Rui Link to comment Share on other sites More sharing options...
vekia Posted August 9, 2013 Share Posted August 9, 2013 Thanks for information glad that you found solution im going to mark this topic as [solved] fix: the problem was with "Extended Special Products" module. best regards Link to comment Share on other sites More sharing options...
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