New to Prestashop 1.3 and need help Please

[mjoness10]

i work for a company that supply legal

• ACTAVIS
  
• BATH SALTS
  
• HERBAL INCENSE
  
• MEDICAL MARIJUANA
  
• PARTY PILLS
  
• RESEARCH CHEMICALS
  

 

and most of our customers have been asking for website site to place their order. I try creating a website through prestashop i succeeded with all the installation process upto the level where i added one product on the site to test the order process, i will go through all the step, registration step,summary step, login step, shipping step but when i get to the payment step the page will show an error or empty page

http://wholesalebathingsalts.com/order.php

Please help us with how to get this problem solve

Thank

[vekia]

what kind of error exactly? if you have white page - turn error reporting in your store - then you will see additional information about where exactly error occur

 

than paste it here - we will try to help

[mjoness10]

what kind of error exactly? if you have white page - turn error reporting in your store - then you will see additional information about where exactly error occur

 

than paste it here - we will try to help

 

 

please you can visit my website http://wholesalebathingsalts.com try to see it and help me our please. the problem is i am unable to reach on the payment page and i don't know how to go about getting this solve please i really need help on this.

[vekia]

but if there is a white page i will not see the error code - it is important to turn on error reporting: http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/

[vekia]

moreover it's hard to order stuff there because you've got there limit:

 

and only 2 available products + restrictions related to the quantity (only one product in cart)

[mjoness10]

but if there is a white page i will not see the error code - it is important to turn on error reporting: http://www.prestasho...-or-blank-page/

 

this is the error message

 

Fatal error: Smarty error: [in /data/15/3/97/78/3097730/user/3451985/htdocs/modules/westernunion/payment.tpl line 5]: syntax error: unrecognized tag: $link->getModuleLink('westernunion', 'payment', [], true) (Smarty_Compiler.class.php, line 446) in /data/15/3/97/78/3097730/user/3451985/htdocs/tools/smarty/Smarty.class.php on line 1095

[vekia]

so you've got issue with westernunion module, it causing FATAL ERROR which mean that whole page is crashed (white page)

 

i suppose that you're using incompatibile module with your ps version

[mjoness10]

ok thanks very much it is true i have just uninstall the Western Union Module and every is now fine. let me try to check on any western union module that can go there and will let you know. i am very happy thanks very much

[mjoness10]

please one more problem when i click the moneygram module there this is what i get Fatal error: Call to undefined method Hook::paymentCONFIRMATION() in/data/15/3/97/78/3097730/user/3451985/htdocs/order-confirmation.php on line23

[vekia]

you're welcome

thanks for confirmation that it works now. I think that it will be hard to find western union module for ps 1.3

 

but if you will find - let us know!

 

btw. welcome on board!

[tdr170]

Since your just starting out why not use the latest Prestashop version 1.5.4.1 rather then at this time a very old version 1.3.

[mjoness10]

the find the 1.5.4.1 very difficult or don't you guys think so? let me just try. i will uninstalled the 1.3 and try the 1.5.4.1 v

[mjoness10]

please help with this i don't understand Call to undefined method Hook::paymentCONFIRMATION() in/data/15/3/97/78/3097730/user/3451985/htdocs/order-confirmation.php on line23

[mjoness10]

Since your just starting out why not use the latest Prestashop version 1.5.4.1 rather then at this time a very old version 1.3.

 

 

this is the 1.5.4.1 v

 

http://www.wholesalediscobathsalts.com/

 

you will find the problem i am facing with is at the footer please see if you can help us out

[vekia]

it;s because you've got full debug mode turned on, if you will turn it off - all unnecessary information will disappear

[tdr170]

Go to the config folder and edit defines.inc.php and turn off dev mode, should look like below:

 

If you want error reporting on just change the _PS_MODE_DEV_ = true

 

define('_PS_MODE_DEV_', false);

if (_PS_MODE_DEV_)

{

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', true);

/* Compatibility warning */

define('_PS_DISPLAY_COMPATIBILITY_WARNING_', true);

}

else

{

@ini_set('display_errors', 'off');

define('_PS_DEBUG_SQL_', false);

/* Compatibility warning */

define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);

}

 

define('_PS_DEBUG_PROFILING_', false);

define('_PS_MODE_DEMO_', false);

[mjoness10]

it;s because you've got full debug mode turned on, if you will turn it off - all unnecessary information will disappear

 

when i try to go and turned it off i get this

 

 Use of undefined constant _PS_MODE_DEMO_ - assumed '_PS_MODE_DEMO_' (/data/24/3/94/58/3094384/user/3448262/htdocs/controllers/admin/AdminPerformanceController.php, line 553)[/color]

[tdr170]

Look at the very two bottom settings and tell us what you have there.

[mjoness10]

please i don't understand

[tdr170]

In the deifines.inc.php file the code I posted above shows the bottom two settings as false what does your show.

Better yet just copy the code I posted above and replace your with that maybe you changed things you should not have.

Or upload a new copy from the 1.5.4.1 zip file if you have the on your PC.

[mjoness10]

Yes that's true i did it and have forgotten the place where i made the change on filezille

[tdr170]

It's in the config folder.