damian5000 Posted August 1, 2013 Share Posted August 1, 2013 (edited) Very frustrating. Edits made and 'saved' aren't being saved. Any ideas? In addition, information is often getting completely wiped and filled with information from other products. Edited August 1, 2013 by damian5000 (see edit history) Link to comment Share on other sites More sharing options...
Sharak Posted August 1, 2013 Share Posted August 1, 2013 (edited) Maybe someone else is editing your store at the same time. Did you give someone acces to admin panel? Try to turn off cache in Admin -> Advanced -> Performance Edited August 1, 2013 by Sharak (see edit history) Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 I'm having the same issue. I've turned off the cache and it still doesn't save. Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 Do you have any SEO modules installed? Like an autofill one? Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 Hi Dh42, No nothing out of the ordinary. It's the darnedest thing. It saves 1 out of 10 times. There is no reason for it that I can find. Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 Are you on shared hosting? Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 (edited) Yes, I am. I do have access to CPanel however. Edited December 13, 2013 by zerokuhhl (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 Contact your host, the issue might be because the php is timing out or the database is timing out. They normally put low timeouts on these so accounts do not use a lot of resources. Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 (edited) I don't think that's it at all. I have other sites and use Joomla and many other CMS systems for development and never have had a problem. The save return time, when I edit a product in Prestashop, is very quick. Like a second or so. There is never an issue initially saving the product. It's only when editing I think. Edited December 13, 2013 by zerokuhhl (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 You can turn on error reporting and see if it is outputting any messages, there could be an error or conflict somewhere. Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 (edited) Done and it threw no errors up. I tried editing another description and it saved (the message it saved) and it didn't. When I used HTML, it didn't save. This time, when I used plain text in the editor, it saved. Edited December 13, 2013 by zerokuhhl (see edit history) Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 It seems when I use the editor window it works sometimes. When I try using the HTML window editor, it doesn't save. It works and saves 10% of the time. Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 Hmm, make sure mod_security is disabled on your server. Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 I'm in CPanel now, and I don't see it installed. Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 That would be something you would have to ask your host about. Shared accounts don't usually have access to modify or see all apache modules that are installed. Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 (edited) They have disabled mod_security but the issue still persists. Edited December 13, 2013 by zerokuhhl (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 If it were me, I would contact my host and have them do a live view on the queries that are being passed when you save and try to trace where the error is coming from. Maybe have them send you the main error logs from apache as well. Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 I have grabbed the errors from the server. None of them are relevant. [Fri Dec 13 10:57:38 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/404.shtml [Fri Dec 13 10:57:38 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/robots.txt [Fri Dec 13 10:57:36 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/404.shtml [Fri Dec 13 10:57:36 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/shoprobots. Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 Those are just the ones that it shows in cpanel, there are other error logs in your apache/logs directory Also the mysql live query view might hold information as well. Link to comment Share on other sites More sharing options...
zerokuhhl Posted December 13, 2013 Share Posted December 13, 2013 (edited) These were the only errors from admin: [Thu Dec 12 20:58:05 2013] [error] [client 66.249.75.34] File does not exist: /home/wwwminim/public_html/404.shtml[Fri Dec 13 07:51:58 2013] [error] [client 108.162.112.223] File does not exist: /home/wwwminim/public_html/favicon.ico[Fri Dec 13 07:51:58 2013] [error] [client 108.162.112.223] File does not exist: /home/wwwminim/public_html/404.shtml[Fri Dec 13 09:14:27 2013] [error] [client 66.249.75.34] File does not exist: /home/wwwminim/public_html/robots.txt[Fri Dec 13 09:14:27 2013] [error] [client 66.249.75.34] File does not exist: /home/wwwminim/public_html/404.shtml[Fri Dec 13 10:12:25 2013] [error] [client 72.38.20.39] File does not exist: /home/wwwminim/public_html/administrator[Fri Dec 13 10:12:25 2013] [error] [client 72.38.20.39] File does not exist: /home/wwwminim/public_html/404.shtml[Fri Dec 13 10:12:25 2013] [error] [client 72.38.20.39] File does not exist: /home/wwwminim/public_html/favicon.ico[Fri Dec 13 10:12:25 2013] [error] [client 72.38.20.39] File does not exist: /home/wwwminim/public_html/404.shtml[Fri Dec 13 10:57:36 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/shoprobots.txt[Fri Dec 13 10:57:36 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/404.shtml[Fri Dec 13 10:57:38 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/robots.txt[Fri Dec 13 10:57:38 2013] [error] [client 66.249.75.210] File does not exist: /home/wwwminim/public_html/404.shtml Edited December 13, 2013 by zerokuhhl (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted December 13, 2013 Share Posted December 13, 2013 Also the mysql live query view might hold information as well. Link to comment Share on other sites More sharing options...
stottycabanas Posted December 13, 2013 Share Posted December 13, 2013 zerokuhhl, have a look at this. As I say in the post, it may be worth a try. http://www.prestashop.com/forums/topic/274076-update-product-error-on-presta-1550/?do=findComment&comment=1488754 Cheers, Dave Link to comment Share on other sites More sharing options...
JeffV Posted March 7, 2014 Share Posted March 7, 2014 Was there a resolution to the issue of product edits not saving? I'm months into this same issue and cannot figure out what the problem is. I'm using PS 1.5.6.1 Link to comment Share on other sites More sharing options...
lemarcgagnon Posted March 7, 2014 Share Posted March 7, 2014 Are you using Chrome by any chance? I had the same problem, switched to Opera and it worked well. I think it has to do with Chrome's javascript. Link to comment Share on other sites More sharing options...
JeffV Posted March 8, 2014 Share Posted March 8, 2014 Yes, I'm using Chrome. I'll try with Opera and report back. Thanks for the information. It only started happening after the SSL certificate was enabled. Strange. I'm going to be really pissed if it was really this simple. Cross your fingers. Link to comment Share on other sites More sharing options...
JeffV Posted March 8, 2014 Share Posted March 8, 2014 Looks like Opera likes PS better than Chrome, but I'm still getting a 404 error when attempting to save new data in the features section. Link to comment Share on other sites More sharing options...
JeffV Posted March 8, 2014 Share Posted March 8, 2014 Confirmed: Opera doesn't work either. Opera, Safari, and Chrome all eventually return a 404 error. Any help out there? Link to comment Share on other sites More sharing options...
JeffV Posted March 15, 2014 Share Posted March 15, 2014 Still having an issue with saving updated data in products. Any help out there? Could it be a php.ini or .htaccess issue? I'm stumped. Link to comment Share on other sites More sharing options...
lemarcgagnon Posted March 15, 2014 Share Posted March 15, 2014 I just wonder, if you were to disactivate your javascript, would that make a différence? On the same line of thoughts, if you were to try it out on another computer, would this happen? if not, is your javascript updated to the latest version? M. Link to comment Share on other sites More sharing options...
Dh42 Posted March 15, 2014 Share Posted March 15, 2014 Are you running any 3rd party seo module on your shop? If so disable it and try to save. Link to comment Share on other sites More sharing options...
JeffV Posted March 15, 2014 Share Posted March 15, 2014 @M - I have disabled javascript in the Chrome and Opera browsers. When I try and click into a specific product, the window is blank. No product data at all. @Dh42 - No, unless AddShoppers module counts? I have tried using other computers, but the issue is the same. Link to comment Share on other sites More sharing options...
JeffV Posted March 16, 2014 Share Posted March 16, 2014 Any additional help with this would be greatly appreciated. I have tried the few suggestions I have received on this board, but they didn't seem to work. I'm half tempted to downgrade to 1.5.3, because all was working with that version. With 1.5.6.1, not so much. This also happened around the time when I was assigning the SSL certificate. Could this be any one of the following: .htaccess issue? A URL redirect issue? A SET SHOP URL issue? or a SCHEMA of URL's issue? Is this a php.ini issue? Because I cannot: add features to a product delete a product it also doesn't appear to let me index any products and features (even for the demo data) Besides testing the check out process, this is the final stage of my PS store. I'd really like to launch this site, but if I cannot update my products, I will not be able to use PS. I have also considered upgrading to PS 1.5.6.2, but I have so many customizations in my theme and 3rd party modules configured, that I am afraid of losing this data. I have a feeling that this is a simple fix, but it alludes me know. J Link to comment Share on other sites More sharing options...
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