Kriter.io Posted July 31, 2013 Share Posted July 31, 2013 Hi Guys, it is a couple of days that when i try to create an account, fromt he FO, it does not work. It comes out a blank page and it does nothing. It comes out with this url address in the navigation bar: http://www.ateamstore.it/it/autenticazione?back=my-account#account-creation what happened??? I did nothing in the php, i just used ordinarely the back office. Please give me an help about it because i have my ecommerce stopped Link to comment Share on other sites More sharing options...
NemoPS Posted July 31, 2013 Share Posted July 31, 2013 Hi, Can you try turning ON errors as described in my signature? Link to comment Share on other sites More sharing options...
Kriter.io Posted August 5, 2013 Author Share Posted August 5, 2013 Ok, i did, but nothing happened. what should i do???....I always have blank page as soon as i try to create an account Link to comment Share on other sites More sharing options...
vekia Posted August 5, 2013 Share Posted August 5, 2013 really weird the problem occured without any reason? the account creation form worked before well? Link to comment Share on other sites More sharing options...
Kriter.io Posted August 5, 2013 Author Share Posted August 5, 2013 yes, it worked well with no problems. I'd try to install a new theme to check if the problem might be the theme....what do u think about it? Link to comment Share on other sites More sharing options...
NemoPS Posted August 5, 2013 Share Posted August 5, 2013 hm, try with the default template and see what happens Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 same problem here.. all of the sudden it went blank anyhelp>? Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 no solution for this>? Link to comment Share on other sites More sharing options...
vekia Posted August 15, 2013 Share Posted August 15, 2013 hello sadaf if you've got blank page, you should definitely these instructions: http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/ and if any error appear - just paste it here, i will try to debug it Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 Thanks vekia i will check the above link if the problem persists i will get back Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 i got a pop up block saying TECHNICAL ERROR : unable to load form. Details: Error thrown:[object Object] Text status: parsererror Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 any solution...?? Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 okie now m getting these errors Warning: Function addCSS() is deprecated in /home/exotijbb/public_html/buyjama/modules/homecategories/homecategories.php on line 34 in /home/exotijbb/public_html/buyjama/classes/Tools.php on line 1845 Warning: Function addJS() is deprecated in /home/exotijbb/public_html/buyjama/modules/searchspeech/searchspeech.php on line 57 in /home/exotijbb/public_html/buyjama/classes/Tools.php on line 1845 Link to comment Share on other sites More sharing options...
vekia Posted August 15, 2013 Share Posted August 15, 2013 ohh only warnings, these messages souldn't affect the website (warnings isn't errors) is there any chance to test your website? Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 15, 2013 Share Posted August 15, 2013 What is the module called searchspeech? do you use it? Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 link to my site : www.buyjama.com @benjamin its called Voice recognition Developed by : Samdha | Version : 1.0.0.0 It works fine with voice search @vekia anything more you need to know>? @benjamin yea i checked the files are there in the modules... Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 15, 2013 Share Posted August 15, 2013 I think you have an SSL issue. Can you check on your SSL certificate and what pages they should be active for. Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 @benjamin how do i do that>? Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 15, 2013 Share Posted August 15, 2013 I think vekia can help a little more, this is the screenshot of the page trying to register an account It seems that you have different protocols, http and https that are conflicting. Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 hmmm... but i dint do any changes from many days then how come suddenly ?? Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 15, 2013 Share Posted August 15, 2013 Are you able to checkout with ssl turned on as well? Link to comment Share on other sites More sharing options...
vekia Posted August 15, 2013 Share Posted August 15, 2013 i've got a little idea (workaround) - for test purposes open the authentication.tpl page located in your theme directory you've got there function: $('#noSlide').fadeOut('slow', function(){ $('#noSlide').html(jsonData.page); // update the state (when this file is called from AJAX you still need to update the state) bindStateInputAndUpdate(); $(this).fadeIn('slow', function(){ document.location = '#account-creation'; }); }); change it (whole code above) to: $('#noSlide').html(jsonData.page); bindStateInputAndUpdate(); 2 Link to comment Share on other sites More sharing options...
sadaf Posted August 15, 2013 Share Posted August 15, 2013 @vekia thanks a lott for the solution it worked like a charm for me but what was the problem all of a sudden>? Link to comment Share on other sites More sharing options...
vekia Posted August 15, 2013 Share Posted August 15, 2013 in fact, this second form were generated in your page before - but it wasn't visible - so you saw "blank" page. it's because script removed the visibility of this form (with function $('#noSlide').fadeOut('slow', function()). so I suggested to remove this function - and as you can see - it works well now Link to comment Share on other sites More sharing options...
PrestaShark Posted October 18, 2013 Share Posted October 18, 2013 i've got a little idea (workaround) - for test purposes open the authentication.tpl page located in your theme directory you've got there function: $('#noSlide').fadeOut('slow', function(){ $('#noSlide').html(jsonData.page); // update the state (when this file is called from AJAX you still need to update the state) bindStateInputAndUpdate(); $(this).fadeIn('slow', function(){ document.location = '#account-creation'; }); }); change it (whole code above) to: $('#noSlide').html(jsonData.page); bindStateInputAndUpdate(); So perfect solution Vekia! Top notch! Link to comment Share on other sites More sharing options...
Recommended Posts