adjusting / approving an order after it has been received

[sunnyb0y]

Hello,

 

I am building a PrestaShop (1.5.4) site for a region specific fruit and veg delivery business.

 

We won't be using inventory on this site given the fresh nature of the produce and that produce will generally be ordered from suppliers based on orders received (eg no stock will be held).

 

What's the best way in PrestaShop to handle products that are not available for whatever reason (eg the tomato supplier has temporarily run out) after an order has been placed?

 

a Delayed payment proessing with manual order review / adjustment by the site owner of every order in PrestShop admin and then adjusting the orders/totals? And once order is adjusted, process payment somehow via PrestShop admin.

 

b Refund customers the difference of any produce not available if payment is immediate?

 

Or some other option?

 

I think a) is the preferred method as we would also like to approve the delivery location within the postcode. Where abouts in the shop do I set up manual approvals?

[sunnyb0y]

just bumping...

 

Anyone know how to manually approve orders?

[vekia]

you can manage orders under the orders tab in your back office, you can approve / unapprove orders there by changing the order "status".

 

What's the best way in PrestaShop to handle products that are not available for whatever reason?

well, it depends on your buisness model, and on law in your country

 

hope that i understood you well

[sunnyb0y]

Thanks for replying Vekia, I appreciate it.

 

you can manage orders under the orders tab in your back office, you can approve / unapprove orders there by changing the order "status".

 

I interpret this to mean that you can adjust orders after they have been processed - but won't orders go through automatically if the purchase info is correct? So wouldn't their credit card (we are only accepting credit cards) get charged straight after checking out even if some items are not available?

 

I just had a play with the demo order and can see how to adjust orders - removing and adding. That's easy.

 

But with adjusting orders after (what I interpret your response to imply) mean that refund adjustments also have to be given? If so, is that done automatically when the order is adjusted in PrestaShop, or is that another extra step required elsewhere (eg the payment gateway)?

 

Is there a way to manually approve / adjust all orders before credit cards get charged so the charge to the card does not need adjusting?

 

Is there some cart wide setting to force manual approval of orders? Or does it have to be after like what you refer to?

 

well, it depends on your buisness model, and on law in your country

The business model is supplying fruit and veg, purchased from the market after orders received - and adjustments needed in case for example someone orders strawberries and all of a sudden the supplier has none in stock

[I am Oleg]

Hi profs!

 

There was a good question above

 

 

Is there a way to manually approve / adjust all orders before credit cards get charged so the charge to the card does not need adjusting?

 

 

Does someone know the answer?

 

Thank you!

[[email protected]]

Is there a way to manually approve / adjust all orders before credit cards get charged?