Mail alerts partially working, PrestaShop 1.5

[Blue Icebreaker]

Hi guys,

 

My Prestashop Mail alert is partially working.

 

After an order is made, the customer receives an e-mail notification, but NOT from the e-mail address that I want it to send them from.

 

Also, merchant notification is not working. I have specified two e-mail addresses there, one is @yourdomain and the other Gmail.

 

Here are my parameters:

1. Prestashop version: 1.5.4.1
   
2. I am using a localized version (Croatian).
   
3. Mail alerts module version: 2.4
   
4. I made the PrestaShop/mails/hr/ (Croatian) folder with all the files. The customer receives the translated e-mail with no problems at all.
   

Questions:

1. How can I control from which e-mail address does the customer receive the notification? Currently it's from a Gmail address, I want it to be from @yourdomain.
   
2. Why isn't the notification delivered to the merchant e-mail addresses that I specified?
   

Thanks!

[Blue Icebreaker]

Anyone?

[Rhapsody]

Mail should be from where it is set in the BO under the "Preferences", "Store Contacts". Check what settings you have for outgoing mail under "Advanced Parameters", "Email"

[Blue Icebreaker]

I went to Preferences > Store contacts. I changed the "shop email" (Displayed in emails sent to customers) but still the notification email sent to customers arrives from another address.

 

Under Advanced Parameters > E-mail there is the "Test your email configuration" option. When I change the e-mail there and save it, it automatically puts back on the old e-mail. Is this some bug?

[Blue Icebreaker]

Resolved!

 

Here is the solution if the e-mail isn't from the address you want to be sent from:

 

http://dapurpixel.com/2010/07/20/solve-problem-when-your-prestashop-wont-sending-you-email/

 

And here is the solution if your mail alerts aren't appearing in your (merchant) inbox - this is mainly if you have a non-english webshop (check the last post on the thread):

 

http://forge.prestashop.com/browse/PNM-926?focusedCommentId=75973&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-75973