Shenit Posted August 27, 2009 Share Posted August 27, 2009 Any idea which support system is better to use with prestashop?OSticket, Perldesk, Kayako Support Suite, or any suggestion?Thank you Link to comment Share on other sites More sharing options...
Damien Metzger Posted August 27, 2009 Share Posted August 27, 2009 Only the first is open source, so I would say... the first!I'll follow this thread closely. Link to comment Share on other sites More sharing options...
CYTechnologies Posted August 27, 2009 Share Posted August 27, 2009 I've used Kayako Support Suite before and it is quite an impressive piece of software. Yet, I would agree with Damien and suggest the open source one.Why? Well, I would assume you would look to create a bridge so users only log in once? You have a better chance of accomplishing a clean integration since both are open and have the support of a community. Paid applications might help I can't say for sure, but they will probably end up charging you to do work on it. Link to comment Share on other sites More sharing options...
Shenit Posted August 31, 2009 Author Share Posted August 31, 2009 Any better alternative OS ticket system besides OSticket? does OSticket has a knowledgebase features for both Front End & Back End? thanks Link to comment Share on other sites More sharing options...
Damien Metzger Posted September 1, 2009 Share Posted September 1, 2009 It seems that SugarCRM has also a ticket system (a module I think).I can be nice if you don't want to use too many software. Link to comment Share on other sites More sharing options...
J. Fernandes PT Posted September 3, 2009 Share Posted September 3, 2009 LiveZilla seems great. Link to comment Share on other sites More sharing options...
Mattz Posted January 15, 2010 Share Posted January 15, 2010 I'm also looking for such solution.I'm known with kayako, but this is really too large and not opensource, ok you can buy it for 99% opensource, but the thought behind it is wrong... no community development, so the company decides what's best.In my opinion it's nice when you have a problem with a product, someone can reply on his order and that is logged in the whole system so you can keep track of what happened.A bridge between OStickets would be a nice start for sure. Link to comment Share on other sites More sharing options...
florish Posted August 31, 2010 Share Posted August 31, 2010 You can go for AJ Helpdesk which is very good.http://www.ajsquare.com/products/helpdesk-software/index.php Link to comment Share on other sites More sharing options...
Marcos Issler Posted March 3, 2011 Share Posted March 3, 2011 What about HESK?It's a Help Desk system PHP/MySQL very clean. With tickets and a FAQ system. I'm searching for a module for PS but not found yet anyone. 1 Link to comment Share on other sites More sharing options...
JRGandara Posted April 28, 2011 Share Posted April 28, 2011 I´m looking for a solution like a Ticket System to keep track of customers support solicitations. Looks that this topic is stuck! This is a very nice subject. Any news about this solutions? Any module for that?Thank you guys! Link to comment Share on other sites More sharing options...
ChrisLNZ Posted April 28, 2011 Share Posted April 28, 2011 I use Hesk - open source and easy to set up - be quite simple to add a link into prestashop for customer support 1 Link to comment Share on other sites More sharing options...
JRGandara Posted April 28, 2011 Share Posted April 28, 2011 ChrisLNZ,Just watched the demo video and sounds amazing! It´s everything I was looking for! I will download and install, create an interface with my store and let you know how it goes. That way someone else looking for this post will take advantage of this share. I have been searching for hours looking for a solution like this with no luck until now.Thank you very much.JR Link to comment Share on other sites More sharing options...
ChrisLNZ Posted April 28, 2011 Share Posted April 28, 2011 Hope you find it is of use - you're welcome Link to comment Share on other sites More sharing options...
Marcos Issler Posted April 28, 2011 Share Posted April 28, 2011 I like HESK too, it's very simple and usefull. You can simple install in your website and do a link like a parallel site that works for the support. I want to modify the HESK and do a module for the Prestashop, more integrated. If i have some news i post here. Good lucky guys. Link to comment Share on other sites More sharing options...
JRGandara Posted April 28, 2011 Share Posted April 28, 2011 Marcos,Good luck with this Hesk module. Let us know if you get it done.Thank you. Link to comment Share on other sites More sharing options...
lindataylor222 Posted February 20, 2013 Share Posted February 20, 2013 (edited) A buddy uses hesk and he likes it. Easy to use. At work he uses jumppuppy for his IT helpdesk. It is a hosted system though. http://www.jumppupy.com. Edited February 20, 2013 by lindataylor222 (see edit history) Link to comment Share on other sites More sharing options...
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