Install problem: Configure shop information

[vincenzohk]

Hi, I'm newbie

Need help

 

Hosting: Networksolutions

 

Install stuck in 46% Configure Shop information

I don't know what I miss here.

 

PHP parameters:

 

Cannot open extrenal URLs

PHP register global option is on

PHP magic quotes option is enabled

 

is it causing the installation fail?

 

What is the possible way to fix?

the Web hosting no allowed to change the PHP config

 

Thanks

prestashop error.tiff

Edited July 25, 2013 by vincenzohk (see edit history)

[tdr170]

If your host says they can not change switch host now, Host Gator, Blue Host or even Ipage are better choices.

I take it you called and asked about this.

[swsindonesia]

Hi There,

 

We stumbled upon this problem once, our culprit was the php mcrypt extension.

First steps of investigation:

1. Please make sure you have php mcrypt installed in your server (view your phpinfo() )

2. Locate the apache error log (usually in /var/log/[hostname]_error_log) to get more detail about the fired error.

3. Don't forget to delete all the tables in the database before you restart the installation process.

[tdr170]

This is 100% for sure the PHP.ini file, I have made a file you can try, download this file then upload to the root of your domain.

 

Go to your MySQL database and drop all tables that were created in the other attempts at installation and try again.

 

Before uploading re-name to php.ini, I had to re-name the file as .ini files are not permitted for upload to forum.

 

 

 

Let us know how it goes.

[vincenzohk]

Drop table

Php.ini in Root Folder

 

Still got same error

 

on Web-inspector show me this:

• 
  Request URL:
  http://www.avitt.com..._=1374729799453
  
• 
  Request Method:
  GET
  
• 
  Status Code:
  500 Internal Server Error
  

user-assistance.php

 

jQuery17207211654321290553_1374729746882({"result":null});

http://www.prestasho..._=1374729800819

 

 

PHP mcrypt is enabled

 

http:/avitt.com/test.php

 

here is the php info

 

I can't loacte the error log

Edited July 25, 2013 by vincenzohk (see edit history)

[swsindonesia]

Hi There,

 

That error on web inspector indicated an error on the AJAX request during the install process, not to helpful though.

You can view the actual error log by accessing your cpanel / plesk panel of your hosting, and go to the error log file to get the Raw File.

 

Another not-so-elegant way to fix this is this:

1. Install PS on your localhost machine (expected to work 100% normal installation since you have the full control over it)

2. Upload the installed PS and database to your hosting account

3. Observe any anomalies that may emerge, that's your actual error

 

This kind of problem may also be caused by hosting restriction (i.e. maximum execution time of your php script, max input vars), that should be easily solved by the install-localhost then upload-to-hosting approach.

 

If all else fail, I can help you take a look at your problem should you wish to share your server credentials, via email or pm of course

[vincenzohk]

Tried install in localhost on a Synology NAS

install version 1.5.3.1 which come with Synology Package

 

I have a same result stuck on the 45% Configure shop information

the system compatibility all passed.

everything seem to be prefect till Populate Database Tables done.

 

What did I miss?

 

Tried the 1.5.4.1 installer clean install local server

same result

 

Anyone can help me out?

Edited July 26, 2013 by vincenzohk (see edit history)

[swsindonesia]

Hi, there might be helpful to set the entire directory mode to 0777 on your Synology.

 

There's a chance for incompatibility as what happened in your hosting, since Synology used their own pack of LAMP.

 

If you have a local machine / desktop / laptop, install the latest version of WAMP (Apache, MySQL, PHP) and install there.

 

On your Synology, what's the apache log output ?

to enable logging, uncomment the CustomLog and ErrorLog section in your /usr/syno/apache/conf/httpd.conf

[vincenzohk]

I'm not sure what's going on suddenly installation done on my NAs and the web hosting.

 

only the store location and the timezone by default

 

Now other problem occur

the Web hosting Memory_limit just only 32M which i have to request the Web Hosting company increase it.

 

I don't know how to goto apache log in the NAS. Anyone can show me?

 

The php.ini file put it in /htdocs/ folder is it ok? it seem nothing happen

Edited July 27, 2013 by vincenzohk (see edit history)

[swsindonesia]

The memory limit is actually depend on your site profile, mostly the memory cost occurs when handling with cron jobs or any back-office admin features, as for front-end, everything (like product index, catalogs, searches) are pretty much "pre-cooked" by various cron jobs in the back-office admin.

 

the apache log in your NAS should be specified after the CustomLog and ErrorLog directives in your apache httpd.conf.

can you open / access the /usr/syno/apache/conf/httpd.conf file in your NAS ?

[vekia]

the Web hosting Memory_limit just only 32M which i have to request the Web Hosting company increase it.

 

in my opinion 32M it's definitely not enough.

If it is true that you've got only 32M you should definitely extend your hosting account