elektrojo Posted July 24, 2013 Share Posted July 24, 2013 Hello, My website is having this issue for some accounts ! but other could place orders normally! any one knows why? and how to fix Link to comment Share on other sites More sharing options...
vekia Posted July 24, 2013 Share Posted July 24, 2013 Hello, My website is having this issue for some accounts ! but other could place orders normally! any one knows why? and how to fix please share the url, is hard to say what is going on without access to the store Link to comment Share on other sites More sharing options...
elektrojo Posted July 24, 2013 Author Share Posted July 24, 2013 www.elektrojo.com Link to comment Share on other sites More sharing options...
alanmp Posted September 1, 2013 Share Posted September 1, 2013 elektrojo I see that you were able to resolve this issue of the cart being empty when checking out. I'm having the same problem. Can you please tell me what you did to fix it? Thanks! Alan Link to comment Share on other sites More sharing options...
alanmp Posted September 1, 2013 Share Posted September 1, 2013 Okay... now I'm not able to recreate this. In either Firefox, Chrome or IE. Very bizarre. Looks like this was a caching issue of some type? Link to comment Share on other sites More sharing options...
Emelda NovaTrend Posted April 7, 2015 Share Posted April 7, 2015 Hai, I'm using PS 1.6.0.14. And its seem my cart get the same problem, which is empty when checkout. I did search and try all the solution in the forum, but its not working at all. Clear cache and all things suggested, I tried. Non is working. I'm not a programmer or expert in this coding world. But if you teach me step by step I will try. Please help. Thank you in advance. Link to comment Share on other sites More sharing options...
Marianosc Posted April 8, 2015 Share Posted April 8, 2015 (edited) Hi, I am also having this same issue. I am currently on 1.6.0.14 and when you add an item to the cart, it only remembers the last one you added. When you go to checkout, the cart is empty. I have tried on several browsers & different computers with the same result. This was previously working. I have tried many suggestions and nothing is resolving it for me so far. Any assistance is greatly appreciated as we were just about ready to go live. http://www.imaginiya.com is where you can test out our issue Edited April 8, 2015 by Marianosc (see edit history) 1 Link to comment Share on other sites More sharing options...
PascalVG Posted April 8, 2015 Share Posted April 8, 2015 Hi Marianosc, Try a few things: 1) In Back office, turn off all ccc optimisations (Advanced Parameters->Optimization, just below Smarty block), and reload a product page. Then add the product and see if this works well. If this indeed solved the problem, turn the four ccc options back on one by one and check after each added ccc optimisation if it still works. I guess one of these ccc optimisations gives the problems. 2) If option 1 didn't do anything: In Back office, turn off all caching (Advanced Parameters->Optimization, all over the page) 3) If that didn't help either: Did you upgrade your shop to 1.6.0.14? Make a backup of all your files, and then replace the files in /modules/blockcart/ for the files of PrestaShop 1.6.0.14 version. Maybe one or more files weren't upgraded correctly. Hope one of these help (My guess no 1) My 2 cents, pascal Link to comment Share on other sites More sharing options...
Marianosc Posted April 13, 2015 Share Posted April 13, 2015 PascalVG - Thanks for your suggestions, tried them all but sadly none of them worked. Ended up having to do a fresh install and restore from sql & image backups. Add to cart is fixed, but left with a small image issue as per my post "No image available and image upload issues in Backoffice" Cheers, Mariano. Link to comment Share on other sites More sharing options...
khairulaizat92 Posted April 15, 2015 Share Posted April 15, 2015 PascalVG - Thanks for your suggestions, tried them all but sadly none of them worked. Ended up having to do a fresh install and restore from sql & image backups. Add to cart is fixed, but left with a small image issue as per my post "No image available and image upload issues in Backoffice" Cheers, Mariano. Hi mariano, just want to ask, are your site are SSL enable? Link to comment Share on other sites More sharing options...
Marianosc Posted April 15, 2015 Share Posted April 15, 2015 Hi khairulaizat92 - no, the site is not SSL enabled at the moment. Why? Link to comment Share on other sites More sharing options...
khairulaizat92 Posted April 15, 2015 Share Posted April 15, 2015 (edited) Hi khairulaizat92 - no, the site is not SSL enabled at the moment. Why? Hurmm, because im still looking for the bugs im suspected the SSL to be the problem, but it seems not the culprit. Im suspecting SSL due to some other forum such as opencart also reported "SUDDEN EMPTY CART" hapened. And starting from 1.4 i didnt face any of the issues until im upgraded to 1.6 (I Also have done a fresh install and it still the same). The problem are not regularly occured, i have open this kind of thread before, but nothing helped me. Somebody has also opened the bugs report at the github, but still it doesnt solved anything. And as this happened by "SUDDEN" which meaning some times it does happened regularly and sometime it didnt happened at all, its hard for the expert like vekia and others to try it. When they tried at my site before, even when it happened, they cant create the same situation on their side, even with error report are enable, it doesn't shows anything. it quite pissed me off when it happened. I have tried ALL of the suggestion but nothing solved it. As it happened "SOMETIMES" make it a headache as when it happened it will happened 3-4 times before the problem suddenly disappeared it self. Hope one day somebody will find a way to solved this. And it causes me to lost around 10-20% of my customers. Edited April 15, 2015 by khairulaizat92 (see edit history) Link to comment Share on other sites More sharing options...
Emelda NovaTrend Posted April 16, 2015 Share Posted April 16, 2015 Hai, I'm using PS 1.6.0.14. And its seem my cart get the same problem, which is empty when checkout. I did search and try all the solution in the forum, but its not working at all. Clear cache and all things suggested, I tried. Non is working. I'm not a programmer or expert in this coding world. But if you teach me step by step I will try. Please help. Thank you in advance. I figure it out!!! Its in Geolocation... just update it..then it work... Hope everyone have same solutions as me. Good luck. 2 Link to comment Share on other sites More sharing options...
PascalVG Posted April 17, 2015 Share Posted April 17, 2015 Hi Emelda, Thanks for the feedback! Hope anyone else can use this info to solve this problem. Thanks again, Happy selling, pascal. Link to comment Share on other sites More sharing options...
Lyion Posted November 12, 2015 Share Posted November 12, 2015 Hello. I am facing this issue as well. But i tried all the solution that provided in this thread. Can someone help me? here is my website. infinityco.net Link to comment Share on other sites More sharing options...
GreddyMR2 Posted November 14, 2015 Share Posted November 14, 2015 I had this problem as well and turning off Geolocation helped! I don't know how it's related, but it's working now. Link to comment Share on other sites More sharing options...
bluegene37 Posted November 17, 2015 Share Posted November 17, 2015 Hi guys! I have this problem also. Can anyone help? Tried many solutions done here but still no luck. here's my website.. www.geppettoph.com. Thanks! Link to comment Share on other sites More sharing options...
bluegene37 Posted November 17, 2015 Share Posted November 17, 2015 (edited) Hi Guys! I solve it after many tries.. The one that fix my Empty Cart after check out is Disabling all CCC in Advance Parameters->Performance..make an order and checkout and working fine. Then I Enable back again all CCC (COMBINE, COMPRESS AND CACHE). Edited November 17, 2015 by bluegene37 (see edit history) Link to comment Share on other sites More sharing options...
remalia Posted October 2, 2016 Share Posted October 2, 2016 I figure it out!!! Its in Geolocation... just update it..then it work... Hope everyone have same solutions as me. Good luck. Worked for me wow Geolocation.... need great imagination to tweak that one!!! Great job!!! Link to comment Share on other sites More sharing options...
Nanou2301 Posted January 24, 2017 Share Posted January 24, 2017 I figure it out!!! Its in Geolocation... just update it..then it work... Hope everyone have same solutions as me. Good luck. OMG thank you!!! I couldn't figure it out and searched for hours! In Prestashop logs I had the following error: "Frontcontroller::init - GEOLOCATION is deleting a cart". In Preferences > Geolocation, it was already deactivated. I simply saved it, without changing anything, and it worked again! Thanks! Link to comment Share on other sites More sharing options...
johnrobertson Posted August 5, 2018 Share Posted August 5, 2018 Thanks for the solution! By chance I found the error messageBackoffice > Advanced Parameters > LogsFrontcontroller::init - GEOLOCATION is deleting a "cart By googling "Frontcontroller::init - GEOLOCATION is deleting a cart" I found this thread. Then I played with geolation. This has never worked for me. It has trouble with the loose format of UK postcodes so I have always avoided it, but I had to download the special .gz file that it mentions on the menu, upload it to where it says, uncompress, and then turn plenty of options on that geolocation page off and on again a few times before leaving them turned-off. I had an overlapping problem solved at the same time. My javascript console discovered that the shopping cart failed to call a thumbnail picture of the product.example.com/img/p/en-default-home_default.jpg is called rather thanexample.com/img/p/1/0/1/101-home_default.jpgSo this is solved as well. I will put a link back from the stupendously long thread at https://www.prestashop.com/forums/topic/392573-solved-empty-cart-problem-1609/ ...if there isn't one already, so that people can find this solution to try along with all the other things to try Link to comment Share on other sites More sharing options...
brinnington Posted May 25 Share Posted May 25 Hi, I found that deleting the cookies for the Prestashop site in Firefox, Chrome, and Microsoft Edge solved the issue for me. I use Prestashop 1.6, but I suspect that it applies to other versions. This is how I got that solution: I found this in Prestashop back office >> Advanced Parameters >> Logs: Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart Googling that, I found this: I think that the problem is that cookie->id_cart is not unset in the ValidateOrder function and so in the next page FrontController is trying to access a cart validated as an order. From <https://github.com/PrestaShop/PrestaShop/issues/9866> So I deleted the Prestashop cookes in Firefox, Chrome and Microsoft Edge. A simple and workable solution. Link to comment Share on other sites More sharing options...
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