PrimalClass Posted July 23, 2013 Share Posted July 23, 2013 Hi, As the title suggests, the company that set up my Prestashop website and was supposed to be looking after it has simply dissapeared! Their name was Open Store. I had a number of tickets open with them for issues that are costing us money! Ticket 1: item on sale come up as $0 in the product page Ticket 2: the mobile site does not work at all Ticket 3: Pictures on the home page do not show on Internet Explorer - only on Chrome. Ticket 4: I cannot update the logo I am not incredibley tech savvy and have no idea as to where I can go to even start to fix these. Can someone please give me some guidance? Katie Primal Class www.primalclass.com Link to comment Share on other sites More sharing options...
RaPhiuS Posted July 23, 2013 Share Posted July 23, 2013 (edited) Hello PrimalClass, First of all I am sorry for you to read that the company you chosed disappear. It is certainly far from being a serious company if they left you down like that. If I was you, I would file in a complain directly. To give you some guidance, I guess the best option you can be looking after is by checking out this link: https://www.prestashop.com/en/support . I believe the Prestashop official offerings are tailored and priced appropriately so have a look there as I am sure this will be the most ideal solution for you. BR, RaPhiuS Edited July 23, 2013 by RaPhiuS (see edit history) Link to comment Share on other sites More sharing options...
pshopmet Posted July 23, 2013 Share Posted July 23, 2013 Hello PrimalClass, First of all I am sorry for you to read that the company you chosed disappear. It is certainly far from being a serious company if they left you down like that. If I was you, I would file in a complain directly. To give you some guidance, I guess the best option you can be looking after is by checking out this link: https://www.prestashop.com/en/support. I believe the Prestashop official offerings are tailored and priced appropriately so have a look there as I am sure this will be the most ideal solution for you. BR, RaPhiuS Hi RaPhiuS The above link you provided does not work it should be : https://www.prestashop.com/en/support (without the trailing full stop) Maybe you can edit your post to reflect this Link to comment Share on other sites More sharing options...
RaPhiuS Posted July 23, 2013 Share Posted July 23, 2013 Hello pshopmet, Done the change, thanks for notifying. 1 Link to comment Share on other sites More sharing options...
vekia Posted July 23, 2013 Share Posted July 23, 2013 4) your logo is probably hardcoded in the theme file 3) no width="" no height="" params, this is probably main case in disappearin photos in ie - in this case is necessary to edit module .tpl file 2) there is no mobile url, it is possible to test is somehow? 1) there is no prices drop Link to comment Share on other sites More sharing options...
PrimalClass Posted July 23, 2013 Author Share Posted July 23, 2013 4) your logo is probably hardcoded in the theme file 3) no width="" no height="" params, this is probably main case in disappearin photos in ie - in this case is necessary to edit module .tpl file 2) there is no mobile url, it is possible to test is somehow? 1) there is no prices drop Thank you for this response. 4) I know I can change the logo as it was done once before, however it was the company that did it for me. 3) How do I fix this 2) I have temporarily reactivated the mobile site 1) I have put the Tessa corset on sale http://www.primalclass.com/all-corsets/129-tessa-corset.html as so you can see the problem. Link to comment Share on other sites More sharing options...
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