Won't install on public server - can't find database

[old_mac]

We have a version running on a Mac. When we try to install on a Linux server, installer stops on database page and will go no further. No error messages.

 

The one odd thing is the server sets login to 'shop_user' when making the database. Could the underscore be causing problems perhaps with a parser? Looks like PS uses json or something to verify the connection to the database.

 

On a manual install we get a white page when entering the URL and "database not found" or similar message

 

Checked the settings and config file they both are good.

 

~chris

[old_mac]

 

 

Update:

 

I spent some time and reinstalled PS on our Mac server. I used underscores in both the database name, and user name and the installation was fine. So something else is happening on the public server.

 

~chris

[old_mac]

Here is our IP server info:

 

Operating System Linux

Apache Version 1.3.41 (Unix)

Kernel Version 2.6.9-67.0.4.ELsmp

PERL Version 5.8.8

PHP Version 5.2.6

MySQL Version 5.0.45-community-log

 

[old_mac]

I was told by the ISP that it was running on a PHP 5 server. It wasn't. It was running 4.6

 

Could I suggest that the installer do a server check first to be certain it is actually using PHP 5?

 

I think would save future problems with installations.

 

~chris