[solved] Help editing contact block module

[zee28]

Hi,

I am trying to edit the text of some modules such as the contact block. I have been searching for the file where i change it but i can not seem to find it. Can anyone please help me out.

i am trying to chnage the text 'Our hotline is available 24/7' which can not be changed in the module section in the back office.

 

The block highlighted in red is the one i wish to change

PLEASE HELP ME

 

ZEE....

[vekia]

you have to use translations feature: localization > translate tab in your back office

 

then from first dropdown list select "modules translations"

 

then you will be able to modify the text, just find it on the list and change the translation

[mirustics]

I am having the same problem. I don't want to change the translation. I want to change the words "Our hotline is available 24/7". I have tried making changes in the file: /store/themes/default/modules/blockcontact. It does not work.

 

http://www.mirustics.com

[vekia]

dear @mirustics

if you want to change 'Our hotline available 24/7' you can achieve this with... translation tool.

Believe me, it's the best method to change contents of the module blocks etc.

[mirustics]

When I try to do this I get this message

 

"Warning! Your PHP configuration limits the maximum number of fields allowed in a form:

1000 for max_input_vars.

Please ask your hosting provider to increase the this limit to 1649 at least or edit the translation file manually."

[vekia]

here are the sample solutions: max input vars in prestashop

everything depends on hosting settings, you can also ask your hoster to increase the limit

[mirustics]

I followed the steps and changed PHP in version 5.3

 

 

max_input_vars = 1000 to max_input_vars = 4000

 

but I still get the same error message as before.

[vekia]

it mean that you probalby haven't got rights to change this option, only your hoster can do this

[mirustics]

vekia,

I contacted my hosting company again and they changed the setting for me. It works great now. I was able to edit the Contact Us block and change 'Our hotline available 24/7'.

 

Thank you for all your help!

Crystal

http://www.mirustics.com

[vekia]

great news, im glad that i could help a little here

hope that @zee28 also solved it

[zee28]

yes im very sorry i didnt reply, u helped me solved it thanks

[vekia]

thanks for info zee28

now i can mark thread as [solved]

 

anyway, you can also mark own threads as [solved], here is an instruction:

To mark a topic as [solved] :
- Edit the first post of your topic by clicking on the "Edit" button,
- Click on the "Use full editor" button,
- Add the "[solved]" string at the beginning of your topic title and click on the "Submit Modified Post" button.

 

best regards

[Jim McGill]

Hi vekia,

 

How do I change the other text message inside Contact Us block as below?

 

CONTACT OUR EXPERT SUPPORT TEAM

 

It is actually an email link. Cannot find inside blockcontact.tpl file. I wish to modify it. Thanks!

[vekia]

Hello Jim

 

you're using default theme?

[Jim McGill]

Hello Jim you're using default theme?

 

Yes. Is there an alternative contact us block for user to select? I do not know.

 

Am using the latest 1.5.4 version. Thanks!

Edited August 3, 2013 by Jim McGill (see edit history)

[vekia]

in the file:

modules/blockcontact/blockcontact.tpl

 

you've got:

  {if $email != ''}<a href="mailto:{$email|escape:'htmlall':'UTF-8'}">{l s='Contact our expert support team!' mod='blockcontact'}</a>{/if}

 

 

you can also go to the localization > translation

from first dropdown select "modules"

then click on flag

search for field you want to translate "Contact our expert support team!"

[Jim McGill]

in the file: modules/blockcontact/blockcontact.tpl you've got:

 {if $email != ''}[email="{$email|escape:"]{l s='Contact our expert support team!' mod='blockcontact'}[/email]{/if} 

you can also go to the localization > translation from first dropdown select "modules" then click on flag search for field you want to translate "Contact our expert support team!"

 

Hi vekia,

 

Thanks for the information.

 

But I realized there are two files with the same name blockcontact.tpl but slightly different content. The one you mentioned is residing in the main modules directory and there is a warning saying the content should not be changed if I wish to upgrade Prestashop version in future. The other file is found in the \themes\ folder, which I managed to change for the 24/7 default message.

 

Can you tell me why the files have the same name but one left out the CONTACT OUR EXPERT SUPPORT TEAM message?

 

Also if I change the content in the file as what you suggested, how will it affect my website when I upgrade in future?

[vekia]

it is because prestashop has got "override" feature. It mean, that you can create module .tpl files in the theme directory.

If module files exist in the theme directory - you have to change the content there.

[Jim McGill]

it is because prestashop has got "override" feature. It mean, that you can create module .tpl files in the theme directory. If module files exist in the theme directory - you have to change the content there.

 

Hello vekia,

 

I tried your method but it didn't work. Seems like I have to copy the .tpl from the modules folder to the theme folder to override it, as mentioned in another thread.

 

By the way, how do I increase the font size of the phone number? I can't seem to find any size commands in the .tpl file. Thanks!

[vekia]

Hello vekia,

 

I tried your method but it didn't work. Seems like I have to copy the .tpl from the modules folder to the theme folder to override it, as mentioned in another thread.

 

i just wrote it above.

If module files exist in the theme directory - you have to change the content there.

 

moreover, if you changing something in the .tpl file, you have to turn force compilation on

sometimes it is necessary, especially while you're working on .tpl files

[Jim McGill]

i just wrote it above.

 

 

moreover, if you changing something in the .tpl file, you have to turn force compilation on

sometimes it is necessary, especially while you're working on .tpl files

 

Hello vekia,

 

Thanks for the clarification.

 

You forgot to answer the question below. Kindly assist.

 

By the way, how do I increase the font size of the phone number? I can't seem to find any size commands in the .tpl file. Thanks!

[vekia]

in the file: /modules/blockcontact/blockcontact.css near the line: 18

you've got something like this:

 

#contact_block p.tel {
margin: 0 0 0 60px;
padding-left: 26px;
font: bold 11px/20px Arial, Verdana, sans-serif;
background: url(images/block_contact_pict_tel.png) no-repeat 0 0 transparent;
}

 

font: bold 11px/20px Arial, Verdana, sans-serif, this is definition of the font style , just customize it

[Jim McGill]

Many thanks vekia!

 

Phone number successfully enlarged! Cheers.

[MisterPresta]

Vekia,

 

Can you clarify? I am using the default theme and I am trying to change "Our hotline is available 24/7". I go to Modules, then find contactblock and click Configure. I then click the flag at the top and I'm brought to the Manage Translations page in the "Module blockcontact" section.

 

I change the text next to "Our support hotline is available 24/7" then click "Update translations" but the text does NOT change on the page. I have "Force Compile" turned on and I refreshed the page.

 

Seems straight-forward, so what am I missing?

[vekia]

it's necessary to select also your theme, have you tried to select it?

[MisterPresta]

Yes, the default theme is selected. Under Preferences->Themes it is the only one available and it is selected. I can find only $ themes so I am going to just use the default for now, but I need to change a few minor things (for example I only have email support, so I have to remove references to "24 hour telephone support".

 

I am VERY confused. There is a module named "Block Contact Info" and another named "Contact Block". One says "blockcontactinfos" and the other "blockcontact". The similarity is confusing, but I determined that the second one is the one I want.

 

BTW- I have caching turned off, I clicked "clear cache", and I selected "Force compile".

 

After selecting "Configure" for Contact Block (under Modules->Modules), I clicked the flag next to "Manage Translations" at the top and I'm brought to "Installed Modules translations", scrolled down to blockcontact where I made the textual change. The page does not reflect the change. This location appears to be the same place you get to from Localization->Translation, but when I do that, there is NO blockcontact section. Why is there a difference?

 

I grepped the files on my server and found 2 locations for blockcontact (one under .../modules and the other under .../themes/default/modules). PrestaShop seems to be getting some information from one location and some information from the other location. The "Our support hotline is available 24/7" text is hard coded (thus there is no way to change it through BO) in themes/default/modules/blockcontact/blockcontact.tpl. If I change the text in this file, the text changes on the generated page. The .css and some images come from the other location: /modules/blockcontact directory.

 

Another problem I am having: Since I am providing only email support, I removed the phone number from the module configure page. When I did this, the telephone icon disappeared which caused the entire contact block to be about 20 px shorter, and the first line of text is displayed on top of the background image, which looks terrible. It seems the only fix for this is to edit the .css to add some padding or margin, or create a blank image the exact size of the telephone icon and put it in the same place as a placeholder. Either solution requires editing the .tpl template file as well.

[MisterPresta]

I'm still looking for help with this. I can't get rid of the "Our support hotline is available 24/7" from the contact block or change it to something like "Email support only".

 

I tried changing the text in several places (I don't understand why are there so many locations for essentially the same thing-- and none of them actually work). Some examples: From Localization->Translations I set it via Front Office Translations (only "default" can be selected here). I changed it via "Installed Modules Translations" for "default" and there is no translation available for "Core (no theme selected)". I set it via the module configure page for blockcontact. NOTHING WORKS!!! I can't be the only user who needed to change this particular piece of text. How is it done???

 

I think PrestaShop is great, but I'm REALLY frustrated. I have now spent 20+ hours on this one issue and if I can't get a resolution soon I will be forced to consider abandoning PrestaShop which would be unfortunate after working full time for a week and a half on my new site. The platform seems wonderful, but if I have to spend 2 days to configure one line of text (and still not succeed) I have to wonder, what kind of issues will I find when actually trying to enter products, etc., which I have not even tried yet?

[hstpctech]

Hi,

 

I am currently making minor changes to a free theme, and have a problem with blockcontact module.

 

The 24x7 text line spacing were too close and I thought it's because of the theme's design. Inspecting the element revealed the line-height was set to 8px, but after I tracked down the blockcontact.css the line-height is correctly set to 18px. Any changes to the 18px value doesn't get reflected, the value of 8px persists.

 

Am I missing an override value somewhere?

[vekia]

Hi,

 

I am currently making minor changes to a free theme, and have a problem with blockcontact module.

 

The 24x7 text line spacing were too close and I thought it's because of the theme's design. Inspecting the element revealed the line-height was set to 8px, but after I tracked down the blockcontact.css the line-height is correctly set to 18px. Any changes to the 18px value doesn't get reflected, the value of 8px persists.

 

Am I missing an override value somewhere?

 

hello

you touched some other css styles that are connected to line-height param?

it's possible to see it live?

[Crowell]

I also have a question about this module. I try to edit it, so adress will look like:

 

Street <enter>

City <enter>

Country

 

I tried to write <br>, look for it in files and search google/this forum. Could you point me which line or at least which file should I edit? I have also doubts should I do it in BlockContact or BlockContactinfos.

Edited August 14, 2014 by Crowell (see edit history)

[lonnekeV]

in the file: /modules/blockcontact/blockcontact.css near the line: 18

you've got something like this:

 

#contact_block p.tel {
margin: 0 0 0 60px;
padding-left: 26px;
font: bold 11px/20px Arial, Verdana, sans-serif;
background: url(images/block_contact_pict_tel.png) no-repeat 0 0 transparent;
}

font: bold 11px/20px Arial, Verdana, sans-serif, this is definition of the font style , just customize it

 

I don't know what I am doing wrong, but when I edit this line, nothing happens! The font size stays the same... What can I do?

[Derick63]

I has always found that the safest way isn't to overwrite the original file with the edited file. Rename the original file with -orig at the end then upload the new file. SAFE!!!!

[terebesirobert]

Hi,

I'm using prestashop 1.7.7.5. I would like to add more phone numbers to the Store Information section in the footer. Is there a way to do that?

Thanks,

Robert

[terebesirobert]

@vekiacan you help me with the above question please?