jc87 Posted July 18, 2013 Share Posted July 18, 2013 Hi all, I'm getting really slow adding/deleting products randomly which could take up to 8-10secs. The link of the store is here http://daycraft.co There is also another issue with guest checkout with the error "unable to save address", not sure if is the slowness of the server of Prestashop itself. Or sometimes it takes a VERY long time after you filled in all the guest information and click "Save". I have attached some error message. This has been really affecting our sales. Thanks. Link to comment Share on other sites More sharing options...
Dh42 Posted July 18, 2013 Share Posted July 18, 2013 I am betting it is the slowness of the server in returning the ajax requests. I have seen it happen before on slow servers. Link to comment Share on other sites More sharing options...
jc87 Posted July 18, 2013 Author Share Posted July 18, 2013 That's what I am suspecting as well. We got a dedicated server in Hong Kong, and we're based in Hong Kong as well. Is weird how the ajax request would be so slow..? Link to comment Share on other sites More sharing options...
Dh42 Posted July 18, 2013 Share Posted July 18, 2013 If you use google chrome, you can actually open up the inspect element and view the time line to see how long the ajax requests are taking. There are lots of factors that would play into why it would be so slow, even with a dedicated server. Link to comment Share on other sites More sharing options...
jc87 Posted July 18, 2013 Author Share Posted July 18, 2013 Thanks, I am going to check with the hosting company first regarding the cart issue. Does anyone have any idea for the Guest Checkout issue with "Unable to save address"? I kept trying, it seems to be happening randomly, especially the "Save" takes a long time to process. Link to comment Share on other sites More sharing options...
Dh42 Posted July 18, 2013 Share Posted July 18, 2013 It could actually be related. It uses ajax too, so if your ajax calls are processing slowly, that would also. Does the add to cart process slowly too? Link to comment Share on other sites More sharing options...
Mister Denial Posted September 20, 2013 Share Posted September 20, 2013 (edited) I am actually experiencing the slow "save" thing on guest checkout too, on a VPS server, on 1.4.9. Ist it possible to tweak ajax settings to perform better? UPDATE: I am monitoring my website with Pingdom tools RUM, and while most pages load in about 2 seconds or less, the quick-checkout page loads in 4.5 seconds on average - it's a lot slower than the rest of the site. Edited September 20, 2013 by Mister Denial (see edit history) Link to comment Share on other sites More sharing options...
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