Customer Account Creation

[ladybug169]

I would be very grateful if someone can perhaps tell me what went wrong or is wrong.

 

I had a customer today that created an account in my store. She then went to sign in and the WELCOME and the name was not the customer's name. It was another customer's name that had registered at least 2 weeks or more ago. In other words it should have said "Welcome Ellen" not "Welcome Sandy".

 

If you know what has happened, please post.

 

Thank you in advance!

 

ladybug169

[Krystian Podemski]

Hi ladybug169,

 

Are you sure about that you don't remove any database records before? Are you removed some customers?

 

That kind of situations happens when database records has identifier conflicts

[ladybug169]

Yes, I did remove a customer registration. The customer ask me to and I had n idea that this cannot be done. What must I do to correct the situation?

 

Thank you!

 

ladybug169

[Krystian Podemski]

You have removed the client with the wrong name, or any other?

 

You have removed him from the panel or directly from the database?

 

Please check one more thing, is it a bad name belongs to a previous customer?

[ladybug169]

Krystian,

 

I removed the right client.

 

I removed the name from the panel. Not the database.

 

It was a client that had just registered. The customer went to pay and there was a Paypal error came back because the customer never added her state. She tried 3 times and evidently she never read the error that state had to be added. Needless to say, it was all the store's fault and she got very testy with me and she wanted everything cancelled.

 

Actually, when I went to remove her customer sign up , at the right hand side it showed that I could delete, so I am thinking that I did not do anything wrong.

 

ladybug169