maria82g Posted July 16, 2013 Share Posted July 16, 2013 I cannot get past this, selecting language screen http://www.mgdezigns.com/printables/install/ I click "next" and nothing happens earlier i tried installing zencart and same thing happened, I thought i would try prestashop any ideaS? Thanks Link to comment Share on other sites More sharing options...
vekia Posted July 16, 2013 Share Posted July 16, 2013 have you got an access to the php error log? if so, check the contents of error log file. another question: this is installation package from official library? how you uploaded it to your server? (im interested in software that you use to upload files. filezilla corrupts the files sometimes) Link to comment Share on other sites More sharing options...
maria82g Posted July 17, 2013 Author Share Posted July 17, 2013 i did the direct upload of zipped folder on cpanel and then i did extraction, i downloaded from presta shop site even my host support team is trying and they are having same error and tehy have successfully installed prestashop at many many sites Link to comment Share on other sites More sharing options...
vekia Posted July 17, 2013 Share Posted July 17, 2013 what about error log? Link to comment Share on other sites More sharing options...
maria82g Posted July 17, 2013 Author Share Posted July 17, 2013 where should i check for error log file? in "logs" folder? it has only 2 files index.php and htaccess Link to comment Share on other sites More sharing options...
vekia Posted July 17, 2013 Share Posted July 17, 2013 if you havent got php error log file on your FTP service - then check the hosting control panel. if you havent got it there too - then ask your hoster for logs Link to comment Share on other sites More sharing options...
maria82g Posted July 18, 2013 Author Share Posted July 18, 2013 i have an error log in my root, is this the one? Link to comment Share on other sites More sharing options...
vekia Posted July 18, 2013 Share Posted July 18, 2013 can you show the contents of this file? (several latest entries) Link to comment Share on other sites More sharing options...
maria82g Posted July 18, 2013 Author Share Posted July 18, 2013 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so: undefined symbol: zend_new_interned_string in Unknown on line 0 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: SourceGuardian: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so: undefined symbol: zend_new_interned_string in Unknown on line 0 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0 [18-Jul-2013 06:46:31 America/New_York] PHP Warning: PHP Startup: SourceGuardian: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:33 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so: undefined symbol: zend_new_interned_string in Unknown on line 0 [18-Jul-2013 06:46:33 America/New_York] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:33 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0 [18-Jul-2013 06:46:33 America/New_York] PHP Warning: PHP Startup: SourceGuardian: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:36 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so: undefined symbol: zend_new_interned_string in Unknown on line 0 [18-Jul-2013 06:46:36 America/New_York] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:36 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0 [18-Jul-2013 06:46:36 America/New_York] PHP Warning: PHP Startup: SourceGuardian: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:39 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo.so: undefined symbol: zend_new_interned_string in Unknown on line 0 [18-Jul-2013 06:46:39 America/New_York] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 [18-Jul-2013 06:46:39 America/New_York] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20100525/pdo_mysql.so: undefined symbol: mysqlnd_allocator in Unknown on line 0 [18-Jul-2013 06:46:39 America/New_York] PHP Warning: PHP Startup: SourceGuardian: Unable to initialize module Module compiled with module API=20100525 PHP compiled with module API=20090626 These options need to match in Unknown on line 0 Link to comment Share on other sites More sharing options...
vekia Posted July 18, 2013 Share Posted July 18, 2013 it's related to the webhosting configuration, it looks like you havent got pdo / mysql php libraries :| your hoster should check this, send them these logs, it's not a prestashop issue Link to comment Share on other sites More sharing options...
maria82g Posted July 18, 2013 Author Share Posted July 18, 2013 Thank You so much for helping me configure this issue! Link to comment Share on other sites More sharing options...
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