MishoO Posted July 15, 2013 Share Posted July 15, 2013 Bonjour, config : Prestashop 1.5.4.1 I've got an issue on my online-hop and I hope i can get some help in the english forum (no help on french's) Here's some screenshots of the problem : ( Facture = Bill ; Avoir = Credit Slip) Bon de réductions = Cart rules As you can see, customer has payed 47.69€ so credit slip must be 47.69€. But the credit slip has an amount of 52.10€ because it does'nt count the cart rule (-15%) 4,41€ of the order. Anyone's got an idea ? Thank you for your help. Link to comment Share on other sites More sharing options...
manulito Posted July 31, 2013 Share Posted July 31, 2013 Bonjour, config : Prestashop 1.5.4.1 I've got an issue on my online-hop and I hope i can get some help in the english forum (no help on french's) i ve got the same problem, still unsolved... nobody met the same problem with 1.5.4.1? how can we fix this order slips problem please? Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 31, 2013 Share Posted July 31, 2013 Hi manulito, could you explain the problem. I know it is in the OP but just for clarification. From what I understand is that when a customer purchases a product with a voucher (price rule or catalog rule).... they receive the discounted price. However, when you are giving a credit slip to the customer, the amount the credit slip is calculating is different from the amount the customer has paid? Link to comment Share on other sites More sharing options...
manulito Posted August 1, 2013 Share Posted August 1, 2013 Hi manulito, could you explain the problem. I know it is in the OP but just for clarification. From what I understand is that when a customer purchases a product with a voucher (price rule or catalog rule).... they receive the discounted price. However, when you are giving a credit slip to the customer, the amount the credit slip is calculating is different from the amount the customer has paid? hi, yes, when you give a credit slip for an order where a discount has been used, the amount of the credit slip is the amount without discount, so he receives more money than he spent... eg: order 100€ and discount 20€ => payed 80€ credit slip =>100€ is it clear ? Link to comment Share on other sites More sharing options...
benjamin utterback Posted August 1, 2013 Share Posted August 1, 2013 Hi, I tried to use the information you provided to reproduce the issue. Could you help and give steps so I could reproduce? I am using a fresh 1.5.4.1 Link to comment Share on other sites More sharing options...
manulito Posted August 2, 2013 Share Posted August 2, 2013 Hi, I tried to use the information you provided to reproduce the issue. Could you help and give steps so I could reproduce? I am using a fresh 1.5.4.1 the steps are: you order for 100€ you use a discount of 20€ so you pay 80€ then you cancel the order, and generate an order slip and in the order slip, the discount doesn t appear, so the order slip amount is 100€, it should be 80€ Link to comment Share on other sites More sharing options...
Bakko Posted August 2, 2013 Share Posted August 2, 2013 exact, I noticed it too yesterday in my test phases, and it seems a serious bug. In practice, when asked to generate a credit note which items asks you if you want to insert and also reimburse the cost of shipping, but does not take into account the discount used. Please find a solution as soon as possible. thanks Link to comment Share on other sites More sharing options...
manulito Posted August 29, 2013 Share Posted August 29, 2013 up ? no solution ? Link to comment Share on other sites More sharing options...
manulito Posted September 20, 2013 Share Posted September 20, 2013 Hello, ps 1.5.5.0 has been released, does it solve this issue ? or anybody found a solution to fix it ? Link to comment Share on other sites More sharing options...
manulito Posted October 29, 2013 Share Posted October 29, 2013 up up up? Link to comment Share on other sites More sharing options...
manulito Posted January 3, 2014 Share Posted January 3, 2014 2014, Happy new Year, and there is still not a stable prestashop version, as this problem is still present on a clean install (1.5.6.1) no fix until ps 1.6 ? we called ps team by phone to explaine the bug, but still no change... does this feature work with Magento ? Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 3, 2014 Share Posted January 3, 2014 Hello, do you know of a Forge Report that has been made on this issue? If it is a bug then we usually have ways to solve it or work around it. Link to comment Share on other sites More sharing options...
manulito Posted January 6, 2014 Share Posted January 6, 2014 Hello, do you know of a Forge Report that has been made on this issue? If it is a bug then we usually have ways to solve it or work around it. Hello, yes i just created a report. I looked for reports about this problem but i didn t find one. http://forge.prestashop.com/browse/PSCFV-11428 Link to comment Share on other sites More sharing options...
avionicom Posted May 17, 2014 Share Posted May 17, 2014 Anyone found a working solution? Link to comment Share on other sites More sharing options...
mododoc Posted September 17, 2014 Share Posted September 17, 2014 anyone can help this issue? Link to comment Share on other sites More sharing options...
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