[SOLVED Apache MultiView] My account and order pages not loading

[jeyjoo]

Hi,

I am creating a new PS 1.5.4.1 site here http://jeyjoo.it/ad/

The problem is, the account , and the order pages do not load. Firefox gives the following error:

 

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

 

Much appreciated if anyone can help.

[vekia]

check this: http://forge.prestashop.com/browse/PSCFV-9325

[jeyjoo]

check this: http://forge.prestas...owse/PSCFV-9325

 

Hi Vekia,

I dont think that this is the issue.

Can anyone help with this, as i have still not resolved it.

Thanks

[El Patron]

Hi Vekia,

I dont think that this is the issue.

Can anyone help with this, as i have still not resolved it.

Thanks

 

Why do you think it's not the issue? It's hard for the community to continue helping if you do not either apply the fix or confirm that your release already includes the fix.

[vekia]

well

 

one of my customer has got similar issue, the problem was with code mentioned in the forge (url that i pasted)

[jeyjoo]

Sorry I didnt explain - I tried the solution on the top-level my-account and top-level order.php, but it did not work. Were these the correct files to change?

[El Patron]

I suspect (guessing) there is something about your theme....

 

have you tried different settings (make sure to clear cookies/browser cache) if you say disable Canonical URL etc.

http://screencast.com/t/rnvv2UIt64

 

If possible, (back up db and root files), try using the default theme to see if you still experience this problem.

 

Are you using a linux or windows server on your hosting?

[jeyjoo]

I suspect (guessing) there is something about your theme.... have you tried different settings (make sure to clear cookies/browser cache) if you say disable Canonical URL etc. http://screencast.com/t/rnvv2UIt64 If possible, (back up db and root files), try using the default theme to see if you still experience this problem. Are you using a linux or windows server on your hosting?

Thanks EL Patron - I set "Disable apache multiviews" to "Yes" and that has worked.

Server is linux

[El Patron]

ok, I will mark this as solved...happy prestashopping

[caris789]

check this: http://forge.prestashop.com/browse/PSCFV-9325

will your suggestion solve my problem? I woke up this morning to find that "my-account" "order" and l"login" page pops up with 

 

PAGE NOT AVAILABLE

We're sorry, but the Web address you entered is no longer available

To find a product, please type its name in the field below

I am not sure what to do about it

[caris789]

OK... so I set disable Apache muti-views to yes.. and it fixed it. my question is what happened? cos the site has been up for 3  months and has been working fine and then this happens suddenly. and also what effect does disabling Apache multi-views cause? I am sorry but prestashop is still very new to me.