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Incomplete product list in order


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Hi,

 

I'm using prestashop v. 1.5.4.1 and I have a problem with orders. When my client create an order, in invoice are not displaying all products and in BO neither, but a final price is calculated with all products in cart(expected). This bug occurs only to specific customers. I tried make an order under his account and I can't restore the bug. It works! But when my client make an order ,it doesn't work. We both are using same operation system and a web browser too. I created an order with same products as he, but prestashop calculated another price of order.

 

Where can be a problem and how can I fix it or what must my client do for failure-free shopping?

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