lock255 Posted July 12, 2013 Share Posted July 12, 2013 I can not install Prestashop, I created a new database and user, I entered the data correctly, I think the error in the address database server. Attached is of the details of my server maybe you can tell me what should I enter in the address of the database server. ns1.neq3.com hide ns2.neq3.com hide ns3.neq3.com hide ns4.neq3.com hide You can also point your domain ("A" DNS record) to this IP: hide Website Details Access your Website at -------------------------- Access your Website with www. ------------- Preview your website at Preview Website IP Address hide Server Name server13.neq3.com File Transfer Details FTP IP hide FTP Hostname site.com FTP Username hide Link to comment Share on other sites More sharing options...
tdr170 Posted July 12, 2013 Share Posted July 12, 2013 (edited) Go to MySQL in your control panel and at the top of your database there is usually the Server address ie (server name) you can also try using localhost for the address Edited July 12, 2013 by tdr170 (see edit history) 1 Link to comment Share on other sites More sharing options...
lock255 Posted July 12, 2013 Author Share Posted July 12, 2013 (edited) I put IP Address (which I also use as a host for filezilla), I tried to leave written locahost, I also tried to write the Server Name, but nothing. I'm not succed to install it Edited July 12, 2013 by lock255 (see edit history) Link to comment Share on other sites More sharing options...
tdr170 Posted July 12, 2013 Share Posted July 12, 2013 After you enter your server name database name and password are you varifying databsae connection, What is the message you receive, I can't tell much by your first post. Link to comment Share on other sites More sharing options...
lock255 Posted July 12, 2013 Author Share Posted July 12, 2013 The error message I get is this: Unable to connect to the database server. Check the ID, password, and reserved fields to the server (DbPDO). Link to comment Share on other sites More sharing options...
tdr170 Posted July 12, 2013 Share Posted July 12, 2013 Double check everything, something is incorrect, either your Database name, password or server name is entered incorrectly. If you want you cam Private message me your info along with the URL to the install and I will have a look. Link to comment Share on other sites More sharing options...
lock255 Posted July 13, 2013 Author Share Posted July 13, 2013 I resolved, the server address was another 1 Link to comment Share on other sites More sharing options...
vekia Posted July 13, 2013 Share Posted July 13, 2013 thanks for information that your problem is fixed now i can go ahead and mark thread as [solved] regards Link to comment Share on other sites More sharing options...
christinatsester Posted July 19, 2013 Share Posted July 19, 2013 (edited) what did you put in the server address? I have tried everything but nothing seems to solve my problem Edited July 19, 2013 by christinatsester (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted July 19, 2013 Share Posted July 19, 2013 what did you put in the server address? I have tried everything but nothing seems to solve my problem everything depends on your hosting configuration. usually the server address is localhost, but some hosters can use other solutions Link to comment Share on other sites More sharing options...
epoirriez Posted August 1, 2013 Share Posted August 1, 2013 (edited) Hi I am at OVH and i put all these BUT … Thanks a lot Edited August 2, 2013 by epoirriez (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted August 1, 2013 Share Posted August 1, 2013 hello thanks for your information above, i'm not specialist related to the security, but you shared your database credentials (it's not god idea at all in my opinion) Link to comment Share on other sites More sharing options...
epoirriez Posted August 2, 2013 Share Posted August 2, 2013 yes, i know but could you help me ? Link to comment Share on other sites More sharing options...
vekia Posted August 2, 2013 Share Posted August 2, 2013 i suppose that problem is with database server host, are you sure that database credentials are OK? Link to comment Share on other sites More sharing options...
epoirriez Posted August 2, 2013 Share Posted August 2, 2013 resolved i installed the module Prestashop by my provider thanks Link to comment Share on other sites More sharing options...
vekia Posted August 2, 2013 Share Posted August 2, 2013 thanks for information, im glad that your problem is solved thanks for choosing prestashop! Link to comment Share on other sites More sharing options...
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