SSL will NOT work on my shop page!

[ahoehn1001]

I have been through and through and through this and I'm at the point of tears because hostgator has everything on their end correct, they swear the SSL is fine and I can't get an answer to why this is happening.

 

I have an SSL cert on the webpage: www.protectsurface.com

 

Hostgator has verified and verified this for me, however when I access the storefront from the home page my SSL cert keylock dissapears.

 

Hostgator swears its still there, its still working it just is an issue with the htaccess file in joomla

 

HOWEVER

 

I go into the admin panel for prestashop

 

I log in

 

I click on Preferences

 

I click on General

 

I click where it says to click for enableing the SSL: Please click here to use HTTPS protocol before enabling SSL.

 

I get a DNS error, The server at https can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

 

I need to get the SSL to work for the stripe module to work and I really just need someone to tell me what I need to do.. please HELP

[ahoehn1001]

OK I really just need someone to go into my store admin backoffice panel and just fix whatever I have wrong. I got the SSL to show up when you come to the site from the homepage but now I can't go anywhere within the shop without a 404 error.. i give up, i've been trying to get this shop working for over a month and i'm at a loss as to why it won't.

[Dh42]

If you want to pm me your back office log in I will get it straightened out for you.