[SOLVED] Please help, impossible to add products

[yavanna]

Hi,

 

I am new to PrestaShop and so far it has been quite a dissapointment - I've been struggleing with this (and other) problems whole week and already going grey.

When I try to add products (catalog - products - add new), there is only blank sheet, no fields, no error, nothing. Its also impossible to add subcategories and some buttons wont work.

Please help me out! Everyone told me Prestashop is very easy to use, but seems I lack any IT knowlege. What should I do, does anybody have the same problem?

 

This is my information: (at the end it is endlessly checking files)

 

Server information

 

Server information: FreeBSD FreeBSD 8.3-STABLE #0: Mon Oct 8 18:54:55 EEST 2012 [email protected]:/usr/obj/usr/src/sys/ELKDATA amd64

Server software version: Apache/2.2.22 (FreeBSD) mod_fcgid/2.3.6 mod_ssl/2.2.22 OpenSSL/0.9.8x DAV/2

PHP version: 5.4.14

Memory limit: 350M

Max execution time: 300

Database information

 

MySQL version: 5.1.65-log

MySQL engine: InnoDB

Tables prefix: ps_

Store information

 

PrestaShop version: 1.5.4.1

Shop URL: http://quieroeso.es/

Current theme in use: default

Mail configuration

 

Mail method: You are using the PHP mail function.

Your information

 

Your web browser: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.116 Safari/537.36

Check your configuration

Required parameters: OK

Optional parameters: OK

List of changed files

Checking files...

[El Patron]

for blank pages try this

http://www.prestashop.com/forums/topic/224525-how-to-get-debug-information-for-500-error-or-blank-page/

 

make sure to search on that error after reproducing it.

[yavanna]

Yes, I already tried this yesterday, but didn't find this error... or maybe I didn't search from right place? :S

But thank you for quick advice:)

[karthiiiiiiiiiik]

have you tried in all types of web browser.. have you already added the products before or this is the first time you are adding ?

[yavanna]

I have tried chrome and explorer.

This is first time I am adding. After installing, there were some prestashop demo items, I couldn't edit them, but I deleted them.

[El Patron]

Yes, I already tried this yesterday, but didn't find this error... or maybe I didn't search from right place? :S

But thank you for quick advice:)

 

please post the error then..

[yavanna]

Advanced parameters - logs - no items found

[yavanna]

I am already going nuts with this problem, I hoped installing a theme will help, but still unable to add products. Am I really only one with this kind of problem?

[El Patron]

look in your hosting error log or use the link to the post that shows you how to get error messages when you get a black page...

[yavanna]

Sorry, I dont find any error logs @ my hosting.

I have already tried (and it didnt work):

 

config/defines.inc.php

find this line

define('_PS_MODE_DEV_', false);

 

 

change to look like this:

define('_PS_MODE_DEV_', true);

[El Patron]

my suggestion...given that you have not been able to add anything, you may consider deleting the site and re-installing...do not load any modules or templates and see if you can then add a product and/or category....otherwise you will need to get a community member to help by getting access to the bo and possibly ftp.

[yavanna]

Hi!

So, I finally managed to solve the problem (actually not me, but my hosting)

I had gap in my admin page address. After removing it, everything works fine.

And why did I have it there first place? When installing prestashop, I used these instructions: http://www.prestashop.com/forums/topic/57784-complete-guide-to-new-user-how-to-install-the-prestashop-to-web-hosting-just-host/ that advised to rename admin folder and unfortunately there is a gap in their example ("admin 202")

Hopefully this information helps someone someday:)