huduyudesign Posted July 8, 2013 Share Posted July 8, 2013 We're running a live site & have run into a shipping issue. The site is set up to ship by zones, International (everything but US) and US (North America). Rates are based by weight of total products. Everything is running fine accept we just noticed Canada is getting US shipping rates. I went thru everything & did find Canada was set to North America. I changed that to Canada & ran test order with Ontario address but am still getting US/North America shipping rates. Under shipping & Carriers, Canada is listed (has been all along) to International shipping. Any ideas why this is happening? Thanks, Susan Link to comment Share on other sites More sharing options...
scorpionsworld Posted July 8, 2013 Share Posted July 8, 2013 We're running a live site & have run into a shipping issue. The site is set up to ship by zones, International (everything but US) and US (North America). Rates are based by weight of total products. Everything is running fine accept we just noticed Canada is getting US shipping rates. I went thru everything & did find Canada was set to North America. I changed that to Canada & ran test order with Ontario address but am still getting US/North America shipping rates. Under shipping & Carriers, Canada is listed (has been all along) to International shipping. Any ideas why this is happening? Thanks, Susan Check in your Backoffice->Localisation->Countries if Canada is set to the zone of North America.If so, change the zone to another existing zone or create a new zone for Canada. Link to comment Share on other sites More sharing options...
huduyudesign Posted July 8, 2013 Author Share Posted July 8, 2013 I removed Canada from "Zones" & created again, re-added to Shipping & carriers & still giving US shipping rates. So possible have to delete from countries & reinstall? This was the one originally set to NA & changed, wonder if that's the problem. Going to try first creating separate shipping for Canada. Link to comment Share on other sites More sharing options...
huduyudesign Posted July 8, 2013 Author Share Posted July 8, 2013 So created new shipping for Canada & still getting US. Would it be I need to remove from Countries & reenter data? Or does cart react to IP addresses by anyway? Link to comment Share on other sites More sharing options...
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