prestacanada Posted July 5, 2013 Share Posted July 5, 2013 I bought a PrestaShop module called DMU Quick Admin to quickly change certain product attributes like dimensions and weight but when I installed the module, I realized I could not really use it for the purposes I intended. This was not evidently apparent in the quick backoffice demo. I contacted PrestaShop addons to inquire about these features within 24hours but never got a response. I then opened another ticket with them, one week later to ask for a refund and again another week later. I simply never heard back from PrestaShop Addons. In the contract agreement for the sale of their addons, it is clearly specified that a full refund is given when they cannot resolve and or answer for an open issue with their modules, within 3 days. This is stipulated in “Terms and conditions” PrestaShop, clause #7. After all this time, since May, I still have not heard back from PrestaShop Addons. I feel like I've been scammed by these people. I have also used the PrestoChangeo modules and their level of service has been excellent. I highly recommened PrestoChangeo 2 Link to comment Share on other sites More sharing options...
prestacanada Posted July 6, 2013 Author Share Posted July 6, 2013 I really don't know what to try next to get any kind of resolution on this issue. I'm very unhappy and frustrated with the PrestaShop Addons store. Link to comment Share on other sites More sharing options...
vekia Posted July 7, 2013 Share Posted July 7, 2013 hello You tried to contact with prestashop or with module developer? As far as i know this module isn't developer by PrestaShop team, but by: http://addons.prestashop.com/en/9_Dream%20Me%20Up so all messages that you sent were sent to the developer, not prestashop addons team. I totally suggest to contact with someone from team (or call to support) Link to comment Share on other sites More sharing options...
prestacanada Posted July 7, 2013 Author Share Posted July 7, 2013 hello You tried to contact with prestashop or with module developer? As far as i know this module isn't developer by PrestaShop team, but by: http://addons.presta...Dream%20Me%20Up so all messages that you sent were sent to the developer, not prestashop addons team. I totally suggest to contact with someone from team (or call to support) I contacted PrestaShop Addons as per the terms and service document. I used the official web form to enter my claim but never got a response from them. I tried three times over a period of three weeks. Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 9, 2013 Share Posted July 9, 2013 HI prestacanada, thank you for the feedback. I apologize about the delay in response from our Technical Support team. In order for support on this module, you would first need to contact the Developer of the Addon, that link can be found on the product page under "Contact the Developer" http://addons.prestashop.com/en/bulk-update-prestashop-modules/3910-dmu-quick-admin-of-your-product-database.html That link will lead you to contact to developer of the theme directly. The PrestaShop contact form is for general questions or after sales regarding PrestaShop modules and themed that were developed and created by us. You always need to use the "Contact the Developer" link on the product page of your particular Addon. This module was developed by "Dream Me Up" Using that link will contact them directly. I hope this helps! 1 Link to comment Share on other sites More sharing options...
prestacanada Posted July 10, 2013 Author Share Posted July 10, 2013 The terms and conditions of the Addons states that we should go the main addons "contact us" page for issues with the software. That's what I did. Based on your suggestion, yesterday, I contacted the developper. I guess its the waiting game now. I'll wait another two days and see what happens. If I get no response, I'm back at square one. Link to comment Share on other sites More sharing options...
prestacanada Posted July 12, 2013 Author Share Posted July 12, 2013 So its been 3 days and still no sign of life from the developper. Seems like I'm getting nowhere with either PrestaShop AddOns support or the Developper. What is the next step in getting resolution on this issue? Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 12, 2013 Share Posted July 12, 2013 Hi, if you could PM me your registered Addons email, name, and order ID #, I will see on the status of your messages. Thank you for the update! Link to comment Share on other sites More sharing options...
prestacanada Posted July 12, 2013 Author Share Posted July 12, 2013 PM Sent. Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 12, 2013 Share Posted July 12, 2013 Okay, I did receive the PM and will be taking a look. However, the Addons office is closed for the weekend now so if you can wait until Monday, I'll make sure you are helped. The Developer should reply to your message within three days. Are you looking for a refund? 1 Link to comment Share on other sites More sharing options...
prestacanada Posted July 12, 2013 Author Share Posted July 12, 2013 Okay, I did receive the PM and will be taking a look. However, the Addons office is closed for the weekend now so if you can wait until Monday, I'll make sure you are helped. The Developer should reply to your message within three days. Are you looking for a refund? No problem and thank you for your help on this issue. At this point in time, yes, I am looking for a refund and can provide login details to the back office to show that the module is not installed. 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 12, 2013 Share Posted July 12, 2013 No worries. I appreciate your cooperation and I'll update you on Monday. Thank you! Link to comment Share on other sites More sharing options...
prestacanada Posted July 17, 2013 Author Share Posted July 17, 2013 Still no response Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 18, 2013 Share Posted July 18, 2013 Prestacanada and I have been communicating through PM, there is no need to file a dispute. The refund has been processed on our end a few hours ago and we are contacting the Developer to inquire about their Support quality. Thank you! 1 Link to comment Share on other sites More sharing options...
gkssjovi Posted October 9, 2013 Share Posted October 9, 2013 Hi, I am a developer, and i want to contact the addons because i have a problem with my module. The customers that bought my module can't download the last version available online, they can download only a very older version. How i can contact addons team to receive an answer to my question? The last times when i contact them via contact form, i never received any answer. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 9, 2013 Share Posted October 9, 2013 Hi gkssjovi, you can tell your client to email [email protected] with his registered addons email and name. Also, please include the Order ID and Order reference number. I'll make sure to help him out. Thank you! Link to comment Share on other sites More sharing options...
gkssjovi Posted October 9, 2013 Share Posted October 9, 2013 Hi Benjamin, I can't contact the clients only if they contact me first, otherwise i can't communicate with them. I will try to send an email to the email address that you told me to solve this problem. Thanks for answer. Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 9, 2013 Share Posted October 9, 2013 Oh, I'm sorry. I read your message wrong. My mistake. Go ahead and email me with the Module Name and your Registered Addons Seller account Email. Have you already submitted the updated module to the addons store? Has it already been approved? Link to comment Share on other sites More sharing options...
gkssjovi Posted October 9, 2013 Share Posted October 9, 2013 Hi Benjamin, Yes, the module is approved. Can you give me your email address to send you all details. Thanks Link to comment Share on other sites More sharing options...
gkssjovi Posted October 9, 2013 Share Posted October 9, 2013 Hi Benjamin, How i can contact your from addons seller account? Thanks Link to comment Share on other sites More sharing options...
benjamin utterback Posted October 9, 2013 Share Posted October 9, 2013 I gave my email in my previous post in this thread. Use that one to email me directly. Thank you! Link to comment Share on other sites More sharing options...
gkssjovi Posted October 9, 2013 Share Posted October 9, 2013 i sent all details on your email [email protected] Thanks for helping. Link to comment Share on other sites More sharing options...
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