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Worst bug ever: ID/reference mismatch in product order


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I need to diagnose a bug that caused me big troubles.

A customer purchased the item with ID 542 and reference xxxxxxxxxxxxxxxx10, but the order in the backoffice displays ID, picture and data of product with ID 318. Only the reference number belongs to the idem that the customer wanted.

 

So I shipped item 318 erroneously.

 

I checked the two products, and both seem to be OK:

ID 318, reference xxxxxxxxxxxxxxxx01

ID 542, reference xxxxxxxxxxxxxxxx10

 

The confirmation that this is a bug and not a human error is given by the fact that if I click on the product picture from the order page I get to the product with a different reference than what showed in the order.

 

Is this a known bug? How can I prevent it from happening again?

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