Error reporting from PayPalAPI module

[Alli]

Experiencing a problem with the PayPalAPI built on Prestahop - error reads:

 

Error reporting from your PayPalAPI module

 

A client has encountered a problem with the module PayPalAPI, see the report:

 

PayPal response:

TIMESTAMP -> 2013-07-01T12:49:08Z

L_ERRORCODE0 -> 10486

L_SHORTMESSAGE0 -> This transaction couldn't be completed.

L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.

L_SEVERITYCODE0 -> Error

 

 

 

This seems to happen in about 1 in very few transactions only but we'd like to resolve it.

 

Has anyone experienced this, if so, who could offer advice on why it's happening and how we can resolve it?

 

Thanks!

 

AP

[dresscircle001]

We have also experienced this! We are getting:

A client has encountered a problem with the module PayPalAPI, see the report:

PayPal response:

TIMESTAMP -> 2013-07-01T15:59:19Z

L_ERRORCODE0 -> 10002

L_SHORTMESSAGE0 -> Security error

L_LONGMESSAGE0 -> Security header is not valid

L_SEVERITYCODE0 -> Error

 

 

AND

A client has encountered a problem with the module PayPalAPI, see the report: PayPal response:

TIMESTAMP -> 2013-07-01T09:35:27Z

L_ERRORCODE0 -> 10472

L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details.

L_LONGMESSAGE0 -> CancelURL is invalid.

L_SEVERITYCODE0 -> Error

 

Any idea what's wrong?

[Dh42]

The 10002 error means your paypal api information is not entered correctly. If you are getting that error, all payments to your paypal module should fail.

 

Also what version of the paypal module are you using? Version 3.5.5 corrects this problem. I would do a complete uninstall of the module, then download and install the new module.

[Alli]

Thanks, Dh42

 

Do you (or does any one) know what the error message 10472 means?

 

Thanks

[Dh42]

Edit:

 

Opps I was posting to a different message and got confuse. Yes, that error message means the cancel url is missing. Here is the api with the list of the error codes https://developer.paypal.com/webapps/developer/docs/classic/api/errorcodes/

[shoulders]

Experiencing a problem with the PayPalAPI built on Prestahop - error reads:

 

Error reporting from your PayPalAPI module

 

A client has encountered a problem with the module PayPalAPI, see the report:

 

PayPal response:

TIMESTAMP -> 2013-07-01T12:49:08Z

L_ERRORCODE0 -> 10486

L_SHORTMESSAGE0 -> This transaction couldn't be completed.

L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.

L_SEVERITYCODE0 -> Error

 

 

 

This seems to happen in about 1 in very few transactions only but we'd like to resolve it.

 

Has anyone experienced this, if so, who could offer advice on why it's happening and how we can resolve it?

 

Thanks!

 

AP

 

not to be too stupid, where can i find these errors. on the email i recieve it just says see the report (see below)

 

A client has encountered a problem with the module PayPalAPI, see the report:

 

thanks

[Kristenk]

This is the message I'm seeing:

 

PayPal response:TIMESTAMP -> 2013-12-06T03:47:06ZL_ERRORCODE0 -> 10486L_SHORTMESSAGE0 -> This transaction couldn't be completed.L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.L_SEVERITYCODE0 -> Error

 

Orders were processing as late as yesterday - no changes made to site

 

This is my 5th post on the forum on various issues but I yet to receive a resolution on any of them.

 

Paypal says its not them.

 

Anyone able to understand/fix/address or have ANY information on this. Looks like I'm not the only one with this issue.

[shoulders]

@Kristenk

I could never find where these errors came from. can you send a screen shot of where you find them.

 

Also i think i just upgraded my paypal module when this was happening. I f i find my notes i will post them here

[shoulders]

Hi Paypal

 

This test you ran shows that the PayPal is working in your situation but I need a way to test if the IP I am using is blocked. I will use this for further test when the problem re-occurs. Please can you show me a website/utility/method of checking to see if an ip address is blocked by PayPal.

 

Thanks

 

 

Their reply

 

 

 

Hi,

 

We have recently seen contacts from merchants whose host IPs got blocked by an ISP in-between PayPal and the host, effectively blocking them from reaching PayPal. we do not block these IPs ourselves, this is an issue outside the scope of our company.

 

You could execute ( or ask your network administrator to do so ) the following commands and send the results to your admin (or host) for further analysis, this will help them to find a definitive fix for this situation.

 

openssl s_client -connect www.paypal.com:443 ( or the endpoint -url- you use to connect to PayPal)

 

The Ip used by our systems can be found here :

https://cms.paypal.com/fr/cgi-bin/?cmd=_render-content&content_ID=developer/howto_api_golivechecklist

 

Also please have a look at this guide: https://ppmts.custhelp.com/app/answers/detail/a_id/733

 

Regards,

 

I hope this might be of use to someone.

[iansari13]

Hi,   Error reporting from your PayPalAPI module   A client has encountered a problem with the module PayPalAPI, see the report:

 

i am also getting this error. what is this error and where to find any idea?

[Guest locen]

Hi i received some e-mails whit this text, 

anyone can help me? please

[trevorgilligan]

thanks for that @shoulders