brainfreeze Posted July 3, 2013 Share Posted July 3, 2013 Hello, I have severe issue problems with updating products. Specificly with adding extra tags, adding features, changing categories. These just won't get added or changed. This is the error I get. Even after changing the max execution time to 60 seconds, no changes. Fatal error: Maximum execution time of 30 seconds exceeded in /nfs/home/deb26781n2/domains/domain.nl/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php on line 180 When trying to acces the Information configuration page I get the following error: Fatal error: Maximum execution time of 30 seconds exceeded in /nfs/home/deb26781n2/domains/domain.nl/public_html/classes/ConfigurationTest.php on line 188 or Fatal error: Maximum execution time of 30 seconds exceeded in /nfs/home/deb26781n2/domains/domain.nl/public_html/classes/ConfigurationTest.php on line 187 The front office works perfectly. I have currently disabled: smarty template cache and chaching Also this doesn't help. Does anybody has a solutions for these problems. They really affect the ability to work. Sanne Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 Contacted your host for a run time support? Sounds like scripts are taking too long and are timing out. Without knowing more id suggest its a hosting issue Link to comment Share on other sites More sharing options...
brainfreeze Posted July 3, 2013 Author Share Posted July 3, 2013 (edited) Yes, I did. They set the max execution time to 60 seconds. That did not help. Same time outs remained. Edited July 3, 2013 by brainfreeze (see edit history) Link to comment Share on other sites More sharing options...
PrestaCoder.com Posted July 3, 2013 Share Posted July 3, 2013 Have you modified any core files on Prestashop? Are you running on a shared hosting or on a VPS? Link to comment Share on other sites More sharing options...
brainfreeze Posted July 3, 2013 Author Share Posted July 3, 2013 (edited) The core is untouched and I am running on a shared host. All un-used modules are not installed. I have 3 additional modules: homefeatured, a customer export product module and an Add this module. The performance issues existed before installing any of the additional modules. Edited July 3, 2013 by brainfreeze (see edit history) Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 The run time will have no effect if the server can not process the requests. Sounds like your on an over sold shared hosting platform, shared hosting is not the best place to run any web store! Link to comment Share on other sites More sharing options...
brainfreeze Posted July 3, 2013 Author Share Posted July 3, 2013 I know. It's a bit paradox but the turnover has to justify the cost of an VPS. At the moment it isn't. Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 Well its not turn over its Profit that pays for it... You got to spend money to make money! All your going to do currently is run the risk of loosing customers and getting a bad reputation for site performance and speed. If the site does not load or work your never going to get any sales and theres 1000s of blog posts on this very subject not to mention research. If you can't afford to get onto a better hosting package or get a VPS do you have any money for advertising? Simply setting up a store will not do Link to comment Share on other sites More sharing options...
brainfreeze Posted July 3, 2013 Author Share Posted July 3, 2013 Clever, it's the profit Well, the front office runs just fine. No complaints on that side. Just some of the back office parts have performance issues. If I click the back office home page it's there fast enough (just as all other pages). Just updating products (adding features or adding/changing tags) is the problem. No doubt, hosting has a lot to do with is, but shouldn't I have a performance issue site wide of the server can't handle the requests? Link to comment Share on other sites More sharing options...
cocothecat Posted July 3, 2013 Share Posted July 3, 2013 No not really, displaying and writing are different things. Does the site slow done in the front end when you add to the cart or try to register / checkout ? Link to comment Share on other sites More sharing options...
brainfreeze Posted July 3, 2013 Author Share Posted July 3, 2013 Oke. Must say I have not noticed slower performance when I do an occasional test order through the front end. I did an product CSV upload yester. Only 5 products. That was done the moment a clicked to confirm it. Could had also be an issue with the files/queries involved in adding and upating products? I could replace them with new versions (I will download an new version of prestashop). I have 1.5.4.1 and it will stay 1.5.4.1. Just new versions of the same files. Which files should I be replacing? Link to comment Share on other sites More sharing options...
brainfreeze Posted July 3, 2013 Author Share Posted July 3, 2013 Also strange is that when I add an image I also get the time out but does get placed to the product. Link to comment Share on other sites More sharing options...
petrf Posted August 21, 2013 Share Posted August 21, 2013 Hi. Yesterday I had the same problem: Fatal error: Maximum execution time of 30 seconds exceeded in /.../tools/smarty/sysplugins/smarty_internal_cacheresource_file.php on line 180. I found in my cache folder many files and folders with foreign owner. I can't change it, because my provider have bug in providing web hosting. Smarty cyclically deletes cache when information changes on products and it does not have permission, fails to remove the cache and ends with "...Maximum execution time of 30 seconds exceeded...". Resolution: My web provider change owner for all files and folders to me. Maybe it helps someone. Petr Link to comment Share on other sites More sharing options...
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