Error while ordering from Backoffice

[pikelo]

I need an urgent help, please.

 

The problem is I need to create a new order for a customer, I type the name and select it, but it doesn't let me add products as it says there is no adresses. Adresses are wroten correctly but does not display.

 

If customer buy it from front office it workes perfectly and no problem. I just see there could be a problem between "backoffice" and "adresses" connections.

 

Does anyone have any idea what kind of problem could be? Thanks!

[Xavier du Tertre]

I moved your topic to the appropriate section of the forum.

[pikelo]

The problem is If a customer purchase an order from frontoffice it can be done normally but If I try to add a new order manually by backoffice, addresses aren't shown and selected so I can't do this order. See picture added.

 

https://www.dropbox.com/s/u7to0ckmxk0kbzo/NoDirecciones.jpg

[benjamin utterback]

Hi pikelo, can you please let us know what version of PrestaShop are you using.

 

What screenshot is that? From what page in the back-office did you take that picture from?

[pikelo]

Bejamin,

 

Prestashop version PrestaShop™ 1.5.4.1 and that is my webshop backstore: 3dprinters-shop.com

 

I guess one solution to create a new order from backoffice loading correctly the dates could be that the dates doesn't load dynamicly..

 

If this not solve the issue I hope you can let me know what is the problem and give a solution. Thanks

Edited June 29, 2013 by pikelo (see edit history)

[benjamin utterback]

Hi, could you please let me know how you encounter the problem, in detail. How are you creating the order, what methods do you use?

 

It would be beneficial to post screenshots of your shop in English, and let me know how I can try and reproduce the problem. Thank you!

[pikelo]

Hi, to display the error, I access the Back Office, then I access the page Orders >> Orders and then I click on Add new. The following page appears:

 

https://dl.dropboxus...u/5553509/1.png

 

I write to select a client:

 

https://dl.dropboxus...u/5553509/2.png

 

And no error occurs. I can find all the customers you want and whenever you want. Then I click on the button called Choose and I get errors.

 

Without doing anything more than click on Choose, when finished loading the (alleged) customer data, see the following:

 

https://dl.dropboxus...u/5553509/3.png

 

Not loaded any data (not customer data, not shipping data ...). Sometimes it seems that loads data by pressing the button called Choose, but returns all empty:

 

https://dl.dropboxus...u/5553509/4.png

 

Other times, for example, I select a customer and there is no error but if I change the customer, first customer data still there, not renewed .... Sometimes I create the order without any error. I fill in all required fields, but when I click the button called Create the order, the order is made with invalid data that I have not selected.

 

The first version I had was Prestashop 1.5.3.1 and, overnight, failed (at first everything worked fine). Then I upgraded to version 1.5.4.1 and also fails the same ...

 

Errors occur only in that part of the Back Office. All the rest of the Back Office and Front Office work fine.

Edited August 2, 2013 by pikelo (see edit history)

[benjamin utterback]

Hi, that is really strange behavior. I have not come across this issue. When you add an Address it still does not work?

[pikelo]

If I add an address from the order, it is added, but I can not be adding new addresses to the addresses of the customers (it would be a kludge). In addition, other data not loaded (Shipping ...) [https://dl.dropboxusercontent.com/u/5553509/4.png] and I could not add them.

 

(Needless to say, all orders created from the FrontOffice work perfectly.)

[pikelo]

Benjamin,

 

still NO answer and you can not offer a solution for this important issue? It doesn't work in IE, Chrome, Firefox.. it's a data tables communication problem between backoffice - addresses, so can't get it while manual ordering and NO shipping option is loaded either.

 

An option could be to make a module to create manual orders without Ajax..

 

Waiting for your reply asap.

[benjamin utterback]

Have you turned Error reporting on in your config folder? This may give more information.

 

I'm trying to understand the problem but it is difficult because I have no come across anybody with the same issue.

 

Also, I'm reading your posts and it seems that you are saying that this problem actually may happen randomly? Or "most of the time"

 

Considering that this is not something that can be easily reproduced, it becomes even more difficult.

[instinct]

Hi.. did you find how to solve this?

 

I happen to have the same problem after migrating to a dedicated server.. I am assuming there's a server setting that may need to be done?

[ciberebi]

HI,

 

I've the same the error. Working with version 1.5.2.0. The customers appears, I choose one. Try to put a product in the basket and ... NOTHING. In my case the address/es are there.

 

Any help?

 

Thanks in advance

[spitni]

Hi,

 

I have a similar problem with version 1.5.6.2:

When I create an order from the backoffice, I can choose the address, add products and payment methode, but no shipping. The order always shows "pick up at store" without shipping costs and I can  not modify the shipping methode to show the corresponding methode with its costs.

 

¿has anybody found a solution yet?