shariqafroz Posted June 17, 2013 Share Posted June 17, 2013 Hi I am using prestashop 1.5.4.1 Everything was working absolutely fine until today when I tried to upload a third party live chat module, Since then when I click on module link in Back Office it gives me an below mentioned error. The website is still working fine but I cant access my modules,, Kindly provide simple language solutions as I am new developer,, Kindly help..... screen shots attached.. website link : www.erakart.com Server error The website encountered an error while retrieving http://www.erakart.c...391abfb10d9bf3a. It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 the only way to fix this is: - log in to your FTP service - go to the /modules/ directory & remove chat module directory that you installed. Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 the only way to fix this is: - log in to your FTP service - go to the /modules/ directory & remove chat module directory that you installed. I did that and found that the module had added so many new files in the module folder, I deleted all of them and now I have only three files htaccess, index.php and install.txt along with the installed module folders, but I see that the live chat has made changes in my index.php and htaccess as well. how do I correct these and where can I find the correct code for these two files now.. kindly help Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 omg what kind of chat module you used? i will check it, is hard to say whats going on. Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 omg what kind of chat module you used? i will check it, is hard to say whats going on. It was my bad day,,,,I found its link in prestashop forum but later found it was a spam... I restored the entire module folder from a backup but still getting below mentioned error.. Server error The website encountered an error while retrieving http://www.erakart.com/psadmin/index.php?controller=AdminModules&token=4f65ed17f8b03f23bff63d67e821a9ef. It may be down for maintenance or configured incorrectly. Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 ok but WHAT module you installed? it's hard to say whats going on without an access to the module sources. Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 ok but WHAT module you installed? it's hard to say whats going on without an access to the module sources. it was a free chat MIBEW from http://mibew.org/ Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 unfortunately I cant find any prestashop module on page that you attached above Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 unfortunately I cant find any prestashop module on page that you attached above As I said it was not a prestashop module and was a third party module and I misstook it for a ps module and uploaded it from my Back office add module option,, kindly suggest what can be done now,, as the complete site and backoffice is working fine accept the module link in BO Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 try to remove .htaccess file, it looks like you've got htaccess from this package. and moreover - are you sure that you deleted all files related to this module? files + directories Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 try to remove .htaccess file, it looks like you've got htaccess from this package. and moreover - are you sure that you deleted all files related to this module? files + directories Have removed the htaccess file,, still no change giving me the same error.. dont't i need this htaccess file,, ?? Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 when you tried to install this package, all files were unpacked to the /modules/ directory it mean, that you have to remove all files related to the module from the /modules/ directory .htaccess was a part of package. have you removed all directories? Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 when you tried to install this package, all files were unpacked to the /modules/ directory it mean, that you have to remove all files related to the module from the /modules/ directory .htaccess was a part of package. have you removed all directories? Yes I deleted all the files from the module folder,, do I need to delete these from some other location as well,?? I also restored the entire module folder with my previous day back up and now I have all the files exactly they were yesterday,, but I am still getting the same error.. Kindly help Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 ohh... really really weird. have you got an access to the PHP error log? Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 ohh... really really weird. have you got an access to the PHP error log? I do not know about that ,, kindly confirm where do I get that?? but when i check configuration information > advance parameter it gives me below mentioned details Configuration information This information must be provided when you report an issue on our bug tracker or forum. Information about your configuration. Server information Server information: Linux #1 SMP Thu Mar 7 15:58:33 EST 2013 x86_64 Server software version: Apache PHP version: 5.2.17 Memory limit: 128M Max execution time: 30 Database information MySQL version: 5.5.32-log MySQL engine: InnoDB Tables prefix: jnd_ Store information PrestaShop version: 1.5.4.1 Shop URL: http://www.erakart.com/ Current theme in use: Erakartnew Mail configuration Mail method: You are using the PHP mail function. Your information Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.110 Safari/537.36 Check your configuration Required parameters: OK Optional parameters: Please fix the following error(s) magicquotes List of changed files Changed/missing files have been detected. Updated files (5) modules/blockcart/blockcart.css modules/blockcms/blockcms.tpl modules/blockpermanentlinks/blockpermanentlinks-header.tpl modules/blockpermanentlinks/blockpermanentlinks.css modules/blocktopmenu/css/superfish-modified.css Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 php error log is usally text file located in the root directory of your FTP account, or in the /log/ directory. this file contains script / php parse error and it is very helpfull in the debug proces. sometimes this file is also available in the webhosting control panel Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 php error log is usally text file located in the root directory of your FTP account, or in the /log/ directory. this file contains script / php parse error and it is very helpfull in the debug proces. sometimes this file is also available in the webhosting control panel I can't find the php error log as i am not using FTP but work directly on webserver (bluehost) .. I tried to restore the complete website to yesterday and the website has been restored successfully,, even some changes that I made on homepage have disappeared and looks like it was yesterday,, but the BO module error is still there ,,, I think its root cause is somewhere else and not in the website files,, can it be in the database.. as the error message says... Kindly help Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 you've got 500 internal server error because one of the module have got probably parse / php script error. the only way to find it is to turn on error reporting or the best: php error log. Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 you've got 500 internal server error because one of the module have got probably parse / php script error. the only way to find it is to turn on error reporting or the best: php error log. Thanks Venkia,, I am really thank ful to you for all the support,, I found the error,, Despite restoring there were 3 folders which were not deleted from the module i installed,, I finally deleted these three folders and now the Module link is working fine.. Thank you for all the help, guidance & support,, could not have done without you.. You are a STAR Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 yeah! im really happy that i could help in this case if you've got any other questions - feel free to write now im going to mark this thread as [solved] regards! Link to comment Share on other sites More sharing options...
shariqafroz Posted June 17, 2013 Author Share Posted June 17, 2013 yeah! im really happy that i could help in this case if you've got any other questions - feel free to write now im going to mark this thread as [solved] regards! last 2 questions,, how to mark this solved,, suggest as this was my first post?? can you recommend a good live chat module for 1.5.4.1 which can be integradted with skype or google talk or any messenger?? Link to comment Share on other sites More sharing options...
vekia Posted June 17, 2013 Share Posted June 17, 2013 here is an instruction about marking own topics as [solved]: To mark a topic as [solved] :- Edit the first post of your topic by clicking on the "Edit" button, - Click on the "Use full editor" button, - Add the "[solved]" string at the beginning of your topic title and click on the "Submit Modified Post" button. im using ZOPIM chat - it's free (even after free trial time). and I really reccomend it. I've got it connected to my google talk now google talk is called hangouts and there is a little problem with integration, but i think that it will be posible again Link to comment Share on other sites More sharing options...
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